First the salesman told us $74,000. After talking with someone else, he was going to take a commissions to the tune of $40,000. Our windows and door came to just under $30,000. Miss measured 2 widows. Door installed backwards. Now all windows are in and we have to have a service call after realizing one window is sticking out about half an inch. The installer jammed it full of caulk to try and hide it. Poor trim work on other windows. Very scuffed up trim and walls. The service call will be the 6th time I’ve had to taken time off work. Sales man, measurement man, install 2 days, another measurement man, installs another day, and now another for the service call. Probably yet another day to fix the window.

I had a horrible experience. All the windows were insulated incorrectly and living in MN ice built up on all my windows inside the house and damaged the trim. It took 4 months to get it resolved after the issue was passed to the next person to deal with. I would never recommend your company and tried multiple times to speak with a manager but no one would return my calls. Very disappointed.

Everyone we dealt with was very professional. There were communication issues with the Install team, but they did a good job.

So far, the process has not been satisfactory. The windows and door were not installed properly, and parts of the door were removed. The trim work looks sloppy.

The sales process needs work.
- It was expressed to me that this would be approximately a 60-90min appt. It last over 3hrs.
- A visual of what these new windows will look like when it’s all said and done would really help. It felt like I bought something that I didn’t know for sure what the final look was going to be and I was a little surprised in the end. It’s not bad, and windows look good/fine it’s just different than what was in my mind.
- Sales Rep described one of our windows incorrectly and now I have a 3-slider window that doesn’t do what we were told it would (ie it doesn’t open all the way). I reached out to the sales rep and market manager but never got an answer back from them.

It was a quick service.

Love the windows as they are exactly as they were described and work very well

Love the windows we received, the work was done fast and efficiently.

The installer where polite.

They haven’t come back to fix the install issue

Lifetime warranty

The installation team was fantastic

The people were professional, clean, and courteous. They did a good job with the installation. Overall, I'm satisfied with the process.

I have told others how good their service is.

The crew showed up on time and quickly went to work. They worked steadily and efficiently throughout the day. My windows looked very nice when all was completed. Before leaving they checked all the windows with me to make sure I was satisfied with the work.

The communication is difficult.

Fast and knew what they were doing and hoping to do the rest of house soon

Natalie has been great to work with to fix the issues that we have had, however, after install our door would not lock. Our lock plate was not lined up correctly. There is damage to our siding.

I’m upset about my front door, and there’s nothing I can do about it.

Huge communication problem with crew that did not understand English and struggled with phone transcription. Smoke detectors were installed and no instructions manuals were left behind for me to utilize.

Prompt and professional

Window installers did a good job, but it took to long to install, some of the windows do not slide smoothly, cleanup was not adequate.

Window Nation did a good job. They were thorough, fast, speedy, and courteous. However, I have another window to replace.

We had multiple windows installed. screens were missing and some screens were torn or punctured. the windows look so messy with glue residue and fingerprints on both the outside and inside. It will take me hours to go through each one to scrape / chip the glue off. For a 30k project, it just seems sloppy. I’ve reached out to a few people from WN and no one has responded or called me.

The whole experience was really good. It was great customer service. Window Nation - Minneapolis, MN kept us informed of every step going on, and it was really good.