CS improvement is needed. You should assign someone to follow your customer from beginning to end, the same person. Prior to installation, I had an issue with email getting to me. I rec'd many calls and emails (that I didn't get) trying to get me to sign off on my financing and trying to ensure I signed all of Window Nation's documents but then once installation had been done and I have a few issues, crickets!

I thought the door was little more expensive than I figured. I should've checked what the difference between other companies. I still like the door and hope it will perform in longevity of time. But I'd still recommend Window Nation.

Unfortunately, my experience with Window Nation has been less than ideal. I don't appreciate sales processes where the price keeps changing and the more you say "no thanks" then the lower the price goes. Always leaves you feeling like you are getting ripped off. Then, with the installation, there were so many issues I had to identify and point out to the installers to correct (which they did nicely, but still not my job). Then, there were issues with a few of the windows (ripped screen, quality issues with the black sealant or whatever between the panes) that I was told I had to contact Window Nation directly to address (vs. being able to have the installers report back the issues) which I reported on November 17th and still haven't heard from the schedulers to check out. And the more I live with the windows, the more flaws I see that just make them seem so cheap. I should have just used Window World for the quality and service I actually have received thus far.

The professional way everything went.

They have excellent windows and installers. Everything was very good.

Precise description of estimates, graphics so you can see how the finish would look like. Teams worked together and came back out to measure before making my doors to make sure measurements were good and installers were great!

Very too work with

I appreciate the facts being provided and that it was not a pushy sales situation. I won't work with people like that.

They are the best place to go to have your windows put in. They did a wonderful job!

Professional and courteous

Installation could not be completed due to missing parts and a broken balance in a window. 2 windows have misaligned locks and cannot relock after the first time opening them. Project was charged to finance partner prior to completion.

I've submitted this all in another forum and heard back from WindowNation. Issues expected to be fixed within the next week or two, but this rating still accurately reflects our initial impression.

I have already put another review out there.

The knowledge my sales person knew about the product.

I would definitely recommend Window nation to friends. Professional from the sales to the installation process.

I am happy with the windows so far. They look very nice and are easy to use.
The tear out of our old windows during installation was a little rough on our interior trim and will require some repair and refinishing. The entire installation process took 7 days from start to finish.

Our sales rep Annie said the new window would be installed correctly during her pitch. It is installed exactly how the old window was installed. Which we all agreed was backwards where the sill was outside and rotted and there was no sill on the inside where it should be. Im still working on a resolution over a week later.

Friendly employees and they do good job installing the windows. Coming up, you will be installing a door at our walkout basement. Since this is your first door being installed at our house, it will be interesting to see how good a job you'll do.

I had some jewelry come up missing. Apparently some of their workers are not trustworthy.

Some parts were missing during installation

Already have given your info

Job seemed to be done without any complications, I was concerned about them
Fitting properly but I have since cleaned them and it was so easy and the ease of opening and shutting the windows is awesome. Thank you

Windows seem to be solid. Window Nation was great with communication, sales rep- Dylan Davis and installation.

EVERYTHING

Here when they said they would be here. Hard working,and the windows are nicer than i anticipated.

I was impressed with the handling of the changing of my windows.