They stared my project around December 22nd of 2023. A month later, they finally finished my project. The guys came around 9-10 left at 4 didn't have enough helpers to put in my9 windows delayed the job windows haven't been caulked and windows that don't work.

Numerous windows were not installed right, some of the windows were scratched, the windows were not wrapped right, they marked the front of my house with their ladders, they scratched my newly painted ceilings, they scratched some of the window frames on the inside, they left mud in my house

Loving the big window in the front, wish I had made all sliders!

There was no follow up after the installation to ensure that everything was completed with the job.

I am likely to recommend them to a friend because they did a great job. Andy was my installer and kudos to him. It's the third time I've used them and I've got all of my windows completed.

The overall experience was pretty good. The installers were great. The cost was definitely competitive and better than most, which was the biggest selling point. Annie the salesperson was excellent and is still assisting in getting answers to questions. Annie came across honest and informative of everything. Very friendly and helpful. She's the one I'd recommend to everyone.

Delayed window arrival meant that install happened when it was 20 degrees instead of 60

Very professional. Installers were wonderful.Saleslady very good at her job. Very happy. Oh and the guy that measured the windows was great.

Responsiveness to concerns and product quality.

Our windows have been installed, but the screen on our patio door was installed incorrectly. We contacted our salesperson, who did respond, but now we have been waiting someone to follow-up.

CS improvement is needed. You should assign someone to follow your customer from beginning to end, the same person. Prior to installation, I had an issue with email getting to me. I rec'd many calls and emails (that I didn't get) trying to get me to sign off on my financing and trying to ensure I signed all of Window Nation's documents but then once installation had been done and I have a few issues, crickets!

I thought the door was little more expensive than I figured. I should've checked what the difference between other companies. I still like the door and hope it will perform in longevity of time. But I'd still recommend Window Nation.

Unfortunately, my experience with Window Nation has been less than ideal. I don't appreciate sales processes where the price keeps changing and the more you say "no thanks" then the lower the price goes. Always leaves you feeling like you are getting ripped off. Then, with the installation, there were so many issues I had to identify and point out to the installers to correct (which they did nicely, but still not my job). Then, there were issues with a few of the windows (ripped screen, quality issues with the black sealant or whatever between the panes) that I was told I had to contact Window Nation directly to address (vs. being able to have the installers report back the issues) which I reported on November 17th and still haven't heard from the schedulers to check out. And the more I live with the windows, the more flaws I see that just make them seem so cheap. I should have just used Window World for the quality and service I actually have received thus far.

The professional way everything went.

They have excellent windows and installers. Everything was very good.

Precise description of estimates, graphics so you can see how the finish would look like. Teams worked together and came back out to measure before making my doors to make sure measurements were good and installers were great!

Very too work with

I appreciate the facts being provided and that it was not a pushy sales situation. I won't work with people like that.

They are the best place to go to have your windows put in. They did a wonderful job!

Professional and courteous

Installation could not be completed due to missing parts and a broken balance in a window. 2 windows have misaligned locks and cannot relock after the first time opening them. Project was charged to finance partner prior to completion.

I've submitted this all in another forum and heard back from WindowNation. Issues expected to be fixed within the next week or two, but this rating still accurately reflects our initial impression.

I have already put another review out there.

The knowledge my sales person knew about the product.

I would definitely recommend Window nation to friends. Professional from the sales to the installation process.

I am happy with the windows so far. They look very nice and are easy to use.
The tear out of our old windows during installation was a little rough on our interior trim and will require some repair and refinishing. The entire installation process took 7 days from start to finish.