This question is hard to answer at this point . Still need to repair or replace 4 widows or components.

The windows are excellent and the men who installed them did a phenomenal job. They took the time to cover our plants outside and cover our carpet inside. They also cleaned up when they finished.

The installation was acceptable but they pocketed change from my change jar and also left without reinstalling window blinds nor put anything back in place. I am partly disabled and 80 years old. They left no paperwork of any kind. Very poor

Confirm air leaks prior to departing work area or project.

They were very thorough, very polite and very neat and orderly.

They did a very clean job and were professional. I high recommend them.

We decided to install new windows this year to specifically take advantages of the energy rebates available by the state of CT and the IRS. We discussed this at length with our salesman. We felt confident with what he was telling us. It wasn’t until the installation was complete and we were preparing to submit the rebates that we found not one of the windows would qualify. To qualify a window needs to have a meet a U-factor “less than or equal to 0.20". We purchased 16 windows. We even referred a friend who installed many windows in her multi family home in Ansonia. She too wanted to take advantage of the rebates. Additionally, we were told there was a $500 referral bonus. Well, that didn’t happen either. I sent an email to Amy at customer care and did not get a response. There were also some installation issues as well. One window is missing a screen. One of the side window screens installed with the large picture window does not sit correctly in the frame and it has a tear.

The window quality is good, and pricing seems fair, but keeping appointment times and lack of communication are where my dissatisfaction lies. Also, the way the windows were installed left the inside window sills looking bad. I need to hire someone to refinish the insides.

I was told I was getting a four panel bow window. I received two full panels and two pull up and down side windows. The trimming in not nails properly I can lift it with my fingers and there is no caulking around the window. I didn’t expect corbels on the exterior to hold the windows up. No change from what I had

Due to pricing, I would recommend people to Window Nation.

Window nations team was very good and fast, they replaced 25 windows in 1 day. Very fast, clean, and respectful. Came the day they were scheduled and on time. Very good work as well.

It's a team that came out to put my windows in was amazing. They were very professional, very thorough cleaned up after themselves and very respectful. I definitely would recommend them time and time again.

Very fast and professional

Your crew left my house a complete mess dinged scratched my walls, my floor and my window sills. Dripped caulking on my siding, Trex decking and bulkhead.

The salesman leaves a little to be desired. After talking to him about additional windows, he gave me a good price. But after telling him that I would think about it for a couple days, I decided to do it . But he never returned my call. So I am disappointed at that.

Sorry, I don't recommend companies to other people. I was burned years ago doing that. The person I recommended a company to had a bad experience and came back at me. But I do tell them who did the work and that I am satisfied.

The installers were so outstandly efficient I couldn't believe it, they were that Good!! 👍🏾👍🏾

Two appointments were made for installation and no one showed up or called

Great salesperson. Fair pricing, good product.

Installers were very nice and courteous - explained how the windows worked- and thoroughly clean any mess made by them !!

I didn't like few windows, too wide the panel and less class.

Installers were difficult to communicate with and nobody informed them that they needed masonry screws

The installation team did a nice job, however I am assuming the windows were shipped with marks they couldn’t remove. They did try as well as I did too. So I have streaks ( marks) on my window (s) that are visible to the eye. They also had a hard time removing 2 windows and whatever they sprayed ( something with an oil base) has stained my wall.

Overall, the experience was very good with a few minor disappointments. The windows look great.

Very professional and knowledgeable. Good quality of product and service at a reasonable price. Cleaned ukk ok where you didn’t even know this work had been done

They offer a great affordable service and the installers did a professional job.

The entire process from the beginning with the sales person, Brandon Downer to installation with Alex & Vital was smooth and hassle free. Job well done!

So impressed with installers. Went right to work, great working team.!

High customer service standards and outstanding technical and product expertise. All appointments on time and productive.

Highly trained installers. Prompt and courteous. You can not even tell inside or out and we had new construction windows. Ahead of the appointment, everyone was courteous and available for questions.

See answers below.

Got right to work

Crew arrived on time, angel was the lead and he knew exactly what to do and was personable and informative. The team finished earlier than I expected and did a great job with cleanup.

They did a great job. They were able to trouble shoot any issues.

Communication was not clear throughout the process. WN kept sending me HOA requests when I had confirmed several times this was a single family residence. Installers arrived two hours ahead of given time, and did not show up with correct coil color. Two screens were broken and will take several weeks to come in. Several windows have movement in the frame, now requiring another visit to review for possible replacement.

I like the windows, but they have not come back out to finish the siding, and it's been almost a month. They put a metal sheet up, but it's not completed, and I would like it finished. Trying to get hold of anybody with the timeframe has been a joke, but if I get a response when they are coming back, I would be happy about that. But, I must say that my installers were great, and they did what they could. They just didn't have the right siding and pieces for it, and I don't know who's that on, but the installers did a great job and they cleaned up great.

Horrible communication and scheduling issues prevent me from recommending without a LOT of caveats.

In May, someone came to measure my windows, then, I was given an installation date later in May. The date came and they installed all my windows except 2 that were the wrong size. Then, I got a call about 6 weeks later that someone coming was coming re-measure the windows. After the re-measure it was two MONTHS until I got my next install date. Guess what?!! These windows didn't fit either. In August, got a call that someone was coming AGAIN (this will be the 3rd time they measured). Finally, in October, they installed windows that fit! May first install, October final install. Six months for get it right. This is ridiculous!! This is their JOB! How do they ever get repeat customers or referrals??! Very poor experience. They should offer some kind of competition for their very poor performance.

You asked: The sliders were not installed properly. Now it has been 9 days , and no one has contacted me to come out to look and fix them!

They were professional, awesome, and got the job done right!

From start to finish, professional AND prompt

When you try to call them for an issue, it is hard to get in touch with anyone.

The whole process

No hassle experience!

Great salesperson, affordable prices, easy installation.

Window Nation went to the town and told them they were installing windows. After the installation, the town said the window doesn't comply with the town's codes. A professional company should know that codes change. We were told that they have to be bigger windows so firefighters can get in.

The sales representative was excellent, and answered all of my questions. Everything was done timely, as he had said. The Installation was clean and smooth.

I like the windows.
And, crew was hard-working that showed respect to property.

Had complete understanding of cost and benefits of taking care of a problem we have had for quite sometime! Now when it is warm outside and I run my AC the house stays cool and the central air conditioner doesn’t go on as often! Heading for winter and we will see how well they contain the heat! So looking forward to no drafts!

The salesman was awesome. He did a great job and was very knowledgeable about everything there is to know about windows. The installers were also wonderful.