The install team was friendly, polite, and completed the job onbtime.
The installers were very unprofessional and not correctly trained. The quality of the installation was not good, and the products did not meet our satisfaction.
The service was outstanding.
They exceeded all of my expectations!
Too much contacting me about surveys
Window Nation - Harrisburg-Lancaster-York is a very professional company from the sales force to the work force. The installers were very talented craftsman and did a fabulous job cleaning up the property and taking care of the install.
They were completely professional and very clean! You couldn't tell they were even there. I was very happy!
hello, well I have been complaining about a few things. My windows were installed 5/3/21 with a few problems. 1) the brown trim on my window had white chalk covering nail holes, that has now been corrected on the return 5/28/21 and your employee Chris who showed up knew nothing about all my repairs I needed corrected. 2) brown chalking was dripped on my front sidewalk. I had asked to be removed but I guess Chris couldn't 3) No shoe covering was warn on my white bedroom carpet so I laid down old sheets. 4) my kitchen sink screen had a hole in it and the installers never mentioned it to me until I addressed it, which a new screen has been installed. I have pictures of every problem I have and had emailed them to you and Nicki and sent texting. Nickis number is 717 678 0462 and stated this wasn't her problem. So if you want a good rating I feel I should be compensated somehow. call me anytime at 717 679 6781
A little pricey. Extremely high quality built specifically for your unique size windows. Great customer service, and a very professional, and efficient installation.
They look really nice.
The installation process was wonderful, and you could tell that all the workers were trying to do their best to give us the quality appearance when they finished.
I think Window Nation provided a quality product at a reasonable price. The install was professional and fast.
They were very good at what they did, and they did it fast.
very poor customer service !
We are absolutely thrilled with our new windows. We have already shared our experience with friends.
I have no complaints.
I felt they were very professional from sales rep to the installers! They cleaned up and the quality of work and how quickly they got the job done!
Window Nation was personable and did a great job.
It was a great company, great to work with, and a great salesman.
They are very good and everyone was very polite.
Very good people to deal with!
The work was done professionally and neatly. They are a good bunch of guys! I appreciate what they did and how they did it.
The job was exceptionally done. I am very pleased with the work they did and the care they took as to removal and clean up. It was an awesome job!
Very good experience with sales person and lnstallation.
Windows not exactly as demonstrated. Some heat still permeates. Salesman’s demo indicated no heat or cold would get through the window. Also, workmen left stickers on the windows and when removed, a glue substance remained. I had to use GooGone to remove the substance. I would have thought the workmen would have removed the stickers, glue and cleaned the windows for the price we paid.
Very happy with the price and service
Salesman was very thorough and the price was good. Windows look wonderful.
I was very pleased with the entire experience. From the first meeting discussing window types to the pricing everything was very professional and well prepared. The time between that and getting the windows was a lot longer than expected but understandable due to the covid crises. The instalation was quick and well done. All in all very pleased with the entire experience.
Poor customer service
We were pleased with the product and the service by Window Nation. Everyone was polite, knowledgeable, and professional. Special thanks for their flexibility when we had to reschedule the installation and to the installers who put in a long day in order to finish in one which was important to us.
We were happy with everything that they did for us. The crew was great, the work was done very well and the product is great.
The sales rep was great to work with, and the people who came out later were knowledgeable, kind, and did a great job.
Everything went well with Window Nation. I do have some issues pertaining to the clean up. I am waiting for a response.
Windows themselves look great. The exterior caulking around them is messy, has blister holes, thick in some areas while very thin in other areas. One area does not even have caulk covering the flashing seam. I expressed my dissatisfaction, sent photos to show proof, but now it has been about three weeks and nothing has been done. Initially the inside caulking was good, but now there are cracks all over the place. I thought the caulk was supposed to expand and contract. When going through the sales process, there was a lot of bragging about this awesome caulk they use. Not sure if they used the exact caulk they were toting. Installers were nice, salesman was nice, but I want the windows I paid for to look nice , not sloppy. Small sharp pieces of flashing left all over the roof and in my mulch beds.
They did a fantastic job!
The gentlemen that did the installation went above and beyond. They had so much respect and communicated with us when they were working. They were excellent and the job is beautiful.
I love my windows. They're beautiful.
They did good work.
I love my windows.
Everyone from the sales consultant to the work team who put in the windows were professional, friendly, and knowledgeable. Very Impressed!
They were efficient, effective, and they were able to perform the work well while I worked at home. They made sure I was satisfied and answered all of my questions.
The service from Window Nation is worse than terrible.
I was pleased with them doing an installation on Sunday so I could be home I was having a hard time making sure someone was going to be there otherwise And instead of 2 days they did it in one The crew worked constantly, were neat and didn’t leave a mess for me to clean up
I would recommend to a friend, being all in all i was pleased
It took entirely too long to get to the window.
They did an excellent job.
I have already told a few people about my purchase and experience...
they were top rated people
Great company from the owners on down. I will use Window Nation again in the future as well as refer them to anyone needing work.
The windows are beautiful. We love our windows.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window Nation - Harrisburg-Lancaster-York as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys