They were very professional in the work that they performed.

Install team was amazing

We were very pleased with the Window Nation experience, including installation on July 8, until yesterday when I noticed that there as a place where either the caulk was missing or collapsed by one of our upstairs windows.

Then when I called yesterday, it was very, very difficult to get a repair appointment set up. It took three calls to finally get through to a scheduler. I had hoped for same-day service, because rain is predicted for today and tomorrow. I was very, very disappointed that I couldn't get same day service. I don't want any water damage due to the missing caulk. However, with great difficulty, I was finally able to schedule a repair appointment for tomorrow, but only because there was a cancellation.

Window Nation needs to have a much, much better system to repair a faulty or failed installation. Window Nation should come out immediately to repair this kind of situation.

Hoping that the repair will be done in time so that no water damage will occur.

Thomas Roose
5601 Deerpath Lane
Downers Grove, IL 60516-1525

The experience was horrible the sales person david is a scam artist just looking to make a quick buck off hard working average people. They messed up my order for the windows took over 3 months after signing agreement to get my windows put in the windows are definitely over priced

Everything was done in a timely fashion, measuring and installation and cleaning up

Yes, the windows are great

lack of communication on install day

The price was within my budget for the project i needed to have done

It’s been a long drawn out process. A window was broken upon delivery and when the follow up service was done to replace it, that window was also broken requiring additional visits. The wrong sliding door was installed, further delaying the completion of the project. During the install of the sliding door, the casing on the interior was damaged and paint was ripped off of the wall. We are waiting to hear if this will be addressed. One of the screens was damaged and required a tech to reinstall the mesh. It was done poorly and is loose compared to the other factory installed screens. Overall it’s been disappointing to manage all of the extra visits and feel justified in spending the amount we did only to have this process be so lengthy and time consuming.

From start to finish I was impressed. Everyone involved was courteous and professional. Work was completed on schedule and I love my new windows/patio door. Highly recommend!

It's a very good product; however, the installer may have one of the windows off just a little bit. It doesn't close tightly. It has to be pulled in with the lock

From the start with Jeff Sullivan our salesman, the entire team kept me updated on the progress and the installation team were professional and through.

No, I would be have to say it was a good price compared to others I got quotes from I don't know how different anyone else would have done for the install. Only time will tell how well the windows perform.

The installer did a very good job, he was very professional and took his time making sure everything was installed correctly. He did a very good job of cleaning up afterwards.

Workers were excellent, very nice, and cleaned-up better than I could have.

Did not do all my windows.
I had enough loan to do all windows.
I asked that all windows be done.
And one was missed now they don’t want to add missing window to loan

Window Nation did a very nice job. They were very polite, and it was done thoroughly. I appreciated that they took the time to do what they came to do. They weren't rushing just to get it done, and they seemed to be very thorough with the measurements!

The professionalism

Products are first class

All the team members that worked with us were wonderful.

There are defects with the windows and screens. We never did get to the point to get an entry door and storm door, that process was frustrating. Job was not completed in 1 day as I was told.

The team showed up on time and knocked out my project very smoothly.

Not all work completed yet

If somebody knocks on door I will have a conversation and let them see the windows. Will highly recommend

The whole thing went smoothly from beginning to end.

Good price and quality product

The windows look great

The reason I rate that I am likely to recommend Window Nation to a friend with a three is because I don't do recommendations.

Professional from begin to end.

I won’t know if I’d recommend you until the window is as ordered and is fixed.

Excellent work

Excellent service and excellent prices

The whole experience was great, from Mike the sales rep who came out to give us an estimate to the installation team. Everybody was fantastic to work with and professional. Also the windows look great and are keeping the house cooler during this heatwave I am excited to see how well they keep the house warm during below freezing temps in the Midwest winters.

The sales team, customer service and installation crew were all top notch!

It was great service and extra attention to the details I wanted.

Never installed correct window

Great windows at a fair price. Received project updates at a proper frequency. And installation went smoothly!

Flexible scheduling, nice staff

I ordered two windows and a sliding door on Feb 5th. The wrong door was ordered,and this took six months to solve the install and getting the correct door.The amount of phone calls that were not returned was unreal.Mike white referred me to stephen white who i called and he hung up on me. We had to have sheets on the windows for six months.

I was hoping to be able to provide my feedback on my experience with Window Nation. See below:

First let me start with the positive:
Marcus Bailey - he was very professional at the inception of the order. He was also very responsive on handling an issue; (noted below) on the day of installation.
Install Crew - the install crew handled the install in a professional manner, cleaned up all debris and answered all questions that we had as well as helped us understand the windows and install.
Now for the NEGATIVE side:

On 6/11 received a text that crew will arrive between 8 - 10 am to begin the job. On 6/20 I sent a text asking how the crew will let me know when they will be arriving. At 7:07 am on the 20th received a response that the crew would be arriving after 10 am; (NOTE this is outside of the initial arrival time). At 10:22 AM I asked for an ETA on when they might be arriving and mentioned that we may need to reschedule since the crew is late. I received a response that they would now be arriving before 12:30 PM; (WAY LATE). I asked how long the job would take and was told they would only stay until 5 PM. At this time I asked to reschedule the appointment.
Now with the above in mind - received message that because I was cancelling the appt. would be assessed a $350 fee. Even though I was only rescheduling because the crew was over 2.5 hours late to the appointment.
I asked who I should call - I received a call from Window Nation at 12:05 PM that lasted 7 minutes. I dealt with one of the most disrespectful and unprofessional person ever. He was condescending in his explanation and responses and didn't care that the crew was late. He kept saying since the install is planned for an entire day it makes no matter that they are late or not. They will still complete the install by 5 PM. The # the call came from was 773-720-4711. I asked to speak to someone above him and he informed me that there was nobody above him. Ending the call he asked do I still want to cancel or keep the appt. keeping in mind there was no way for me to not be assessed the $350 if I cancel. I told him to keep the appt. This is the prime definition of DURRESS.

What I did was immediately send an email to Marcus Bailey telling him I would never do business with Window Nation ever again; (we have a home with over 30+ windows). He called me immediately and I explained everything above. At this time the install crew showed up and proceeded to complete the install.

Marcus did some follow-up and called me back with an update that the Sales Manager told him that I was told there would be a $100 credit on the remaining charges and the installer is also aware of it. I was never told anything and the installers were also not aware of this credit.

Thus although there was some positives the negatives far outweigh them. It's sad that one or 2 people representing the WN Company results in my decision to never do business with WN again.

Hopefully you'll take this seriously and take whatever action is deemed necessary.

Also, since I'm not confident in WN as a company I've copied the only WN representative I have faith in.

Scott Boudreau
312-581-8773

The great was the sales person and the windows themselves; see below about the install appointment timing and aluminum trim around the windows that was not expecting.

The installation crew was timely, professional, nice, and clean!

The sales representative's customer service was great. He was very knowledgeable and was more concerned with the whole window situation. He was a great representative of the company.

Window Nation is prompt and easy to deal with.

The sales representative was great! He spent time with me and explained everything to me so I understood everything and answered all my questions. After the initial appointment I had a question and he called me back right away. I was kept informed of the status of my over via email which I appreciated. My windows actually came in early and scheduled the appointment to get them installed. I was given a window of 8-10 am for the installers to arrive and the showed up right on time at 8am. They laid blankets down to not get my floors dirty. The main installer walked my around for me to approve the work. I found a small hole in one of the screens which he replaced in his van. Once complete the sales representative was notified and he called me that night to confirm everything went okay and that the installers cleaned up. I’m extremely happy with the service I received and already recommended them to a friend.

It was quick and I had no problems.

Was not truthful with estimate-$14.990 started out with ended up being $19,000 very deceitful if I would’ve know this in beginning I wouldn’t given you the job. That was only for 8 windows I won’t call you when I do the rest of my house thank you Nancy masella

David Woods was very welcoming and informative about the windows. Sam was great making the appointment as soon as possible before the summer heat approached us. And the installer was a one man army that did a fantastic job and informed me on how the windows worked. Thanks again to everyone that make this process a breeze.

Everything that Jeff told an or showed us was exactly what he said. He is an excellent salesman!

My experience was excellent until I had a horrible experience with one of the representatives when it was time to pay my balance. Totally rude, condescending and disrespectful. However after I requested a manager continue with my call I spoke with a really nice manager who was professional and understood the value of good customer service. He also compensated me for the representatives lack of professionalism. I was very pleased with the resolution and with the manager. As a result I would recommend highly Window Nation.