I am completely dissatisfied with the windows that were installed in my home. I am disputing this with the company and hopefully we’ll get some resolution soon.
I have more windows I would like to have done as well.
The worst customer service experience I ever had.
We were not happy how our issues were handled
The team that did work on Saturday is excellent.
Please call. I asked for a call back to fix a bad install
They had issues revolving around miscommunication with their people. We only got half of the windows they claimed to be selling me. They wanted to charge me to finish the other half of the building. They misrepresented what the price was for the windows.
We were able to get a good price and really liked our sales rep. Communication was good prior to install. During installation a window broke, which happens, and we trusted they would resolve the issue. It has been 1.5 months and we have been having to regularly call to discuss when the window will be in as we have cardboard and tape in there now. We found out that they did not immediately order the window and ordered it several weeks after the installation team accidentally broke it. Each time we called they would say people were out of the office and they would call us the next day. They never called us back so we have still been calling them. So we are less than impressed with their ability to resolve issues that arise.
They were true to their word; whatever they said they would do, they did it.
When I first contacted the company, a person came out, he had no pictures of how the windows would look. He had nothing to show me. He claimed that he would send me pictures. I have regular windows, and the pictures he had were for big houses with real huge windows. It didn't show me what kind of windows I was actually getting. I told him I wanted to see the windows I was paying for. I had no knowledge of how my windows would look and upset with that.
Good quality service
Installers were professional and easy to work with. They did their best to work around our schedule as we worked from home during the install and had some calls that needed to be taken care of during the install
The gentleman who came was friendly, knowledgeable, and gave me the information I needed to make an informed decision. I was happy with how he explained it to me.
The installation process was smooth and quick.
I had two issues after windows were installed and I had no response to my emails.
Craftsmanship was excellent
Window Nation - Chicago, IL did a very good job and were fast!
Installer professional and clean.
everything was good, except no one showed us how to take the screens out
I consider this investment to be a complete waste of money. It doesn't meet my objective.
One of the windows in the back of the house got an imperfection in the glass! I have to leave it of course. Because if I don't, then the nice work that was done has to be completely ruined to take the old window out and a new one in.
Employee made a mistake measuring our windows. Install team came to install on June 6th and found that windows were the wrong size. Install supervisor(Bryan) attempted 2 different alternatives that wouldn't have made us whole and one even would've added more cost for us. To say the least I didn't accept either option and Bryan and staff came and remeasured windows. Once complete new windows were ordered. I received a call from Bryan that on June 29th to tell me windows should be coming in around the July 18th and that he'll be discussing compensation for issues after windows are installed. I then received a call from Brad on July 21st to say install is set for Tuesday July 25th. I received a call from Brad on Monday July 24th to say the install date had to be backed up by a day to Wednesday July 26th. Martin and crew showed up on Wednesday the 26th and started measuring to ensure they had appropriate windows. Martin told us that two of the windows were wrong and had the same incorrect measurements as the original order. In addition, the forecast was for rain and that the next few days were forecast to have excessive heat (90s). Martin was concerned about opening up the house during storms in addition to the heat and was also looking out for his team working in those conditions. We all agreed it would be better to start install next Monday. Martin also mentioned that it may take up to 4 days to complete the install. Brad called me later that day to confirm that the new install date would be Monday July 31st. During this conversation I asked Brad about the TWO incorrect windows and he confirmed what Martin said and mentioned that the manufacturer had made a mistake on these windows using the old incorrect specs. I also got a call later in the week from Brad to alert me that Martin and team would not be the ones showing up next Monday to install due to personal reasons. The new team would be led by Marshon. Believe his seconds name was Roddick. They arrived on Monday July 31st and got to work. As they moved to the second floor (where incorrect windows were previously noted) I asked Marshon about these windows and he said there's nothing to worry about. We also told Marshon that Martin said it may take up to 4 days to complete install. Marshons' response was that Martin doesn't like difficult jobs. To say the least this concerned me. My perception of Marshon (as a result of our conversations) was that he would do whatever it took to get the windows in. Of course I'm hoping I don't have any issues with any windows down the road. Here's why. Marshon and team installed the windows in less than 2 full days, a far cry from the up to 4 day estimate from the previous install team leader. The comment from Marshon not to worry when I asked about the two incorrect windows. Nobody mentioned these had been replaced with correct measurement windows and we know new windows weren't manufactured in a few days. And finally Marshons' comment about the other install lead not liking difficult jobs. Of course I got no response when asked what made this job difficult. The install was completed on Aug 1st and I expected a call from Bryan shortly there after to determine compensation as we previously discussed. I reached out to my salesman Mike to let him know install was complete and that I was expecting a call from Bryan regarding compensation. Mike responded same day (Aug 1st) to me stating he was sending a reminder to Bryan. Days went by and on Aug 7th I received an email from email@example.com with a confirmation that order was paid in full. Of course I was concerned since it didn't reflect any compensation and was still awaiting a call from Bryan. I alerted my salesman Mike and shared a pic of the email. He responded that he sent a copy of the image and a reminder to Bryan. He also said Bryan would be reaching out shortly. Mike followed up with me (on Aug 9th) asking if Bryan had reached out yet and I responded NO. I also asked him what shortly meant to Bryan (days/weeks)??? He reached out to Bryan again and asked me to let him know if Bryan hadn't contacted me by 4pm. Bryan contacted me early afternoon. Needless to say we disagreed on compensation but I wanted this off my plate and settled on a figure. I hope this helps you understand why I will never recommend Window Nation. I would never want anyone else to go through what we did. Please feel free to share this with the owners and I would be very willing to discuss with them if they'd like.
Great personal, Mike was very professional. Installers were very neat, clean and respectful.
I haven't had them installed long enough to give a proper response of the product other than the installers being very professional and courteous
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window Nation - Chicago, IL as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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