There are defects with the windows and screens. We never did get to the point to get an entry door and storm door, that process was frustrating. Job was not completed in 1 day as I was told.

The team showed up on time and knocked out my project very smoothly.

Not all work completed yet

If somebody knocks on door I will have a conversation and let them see the windows. Will highly recommend

The whole thing went smoothly from beginning to end.

Good price and quality product

The windows look great

The reason I rate that I am likely to recommend Window Nation to a friend with a three is because I don't do recommendations.

Professional from begin to end.

I won’t know if I’d recommend you until the window is as ordered and is fixed.

Excellent work

Excellent service and excellent prices

The whole experience was great, from Mike the sales rep who came out to give us an estimate to the installation team. Everybody was fantastic to work with and professional. Also the windows look great and are keeping the house cooler during this heatwave I am excited to see how well they keep the house warm during below freezing temps in the Midwest winters.

The sales team, customer service and installation crew were all top notch!

It was great service and extra attention to the details I wanted.

Never installed correct window

Great windows at a fair price. Received project updates at a proper frequency. And installation went smoothly!

Flexible scheduling, nice staff

I ordered two windows and a sliding door on Feb 5th. The wrong door was ordered,and this took six months to solve the install and getting the correct door.The amount of phone calls that were not returned was unreal.Mike white referred me to stephen white who i called and he hung up on me. We had to have sheets on the windows for six months.

I was hoping to be able to provide my feedback on my experience with Window Nation. See below:

First let me start with the positive:
Marcus Bailey - he was very professional at the inception of the order. He was also very responsive on handling an issue; (noted below) on the day of installation.
Install Crew - the install crew handled the install in a professional manner, cleaned up all debris and answered all questions that we had as well as helped us understand the windows and install.
Now for the NEGATIVE side:

On 6/11 received a text that crew will arrive between 8 - 10 am to begin the job. On 6/20 I sent a text asking how the crew will let me know when they will be arriving. At 7:07 am on the 20th received a response that the crew would be arriving after 10 am; (NOTE this is outside of the initial arrival time). At 10:22 AM I asked for an ETA on when they might be arriving and mentioned that we may need to reschedule since the crew is late. I received a response that they would now be arriving before 12:30 PM; (WAY LATE). I asked how long the job would take and was told they would only stay until 5 PM. At this time I asked to reschedule the appointment.
Now with the above in mind - received message that because I was cancelling the appt. would be assessed a $350 fee. Even though I was only rescheduling because the crew was over 2.5 hours late to the appointment.
I asked who I should call - I received a call from Window Nation at 12:05 PM that lasted 7 minutes. I dealt with one of the most disrespectful and unprofessional person ever. He was condescending in his explanation and responses and didn't care that the crew was late. He kept saying since the install is planned for an entire day it makes no matter that they are late or not. They will still complete the install by 5 PM. The # the call came from was 773-720-4711. I asked to speak to someone above him and he informed me that there was nobody above him. Ending the call he asked do I still want to cancel or keep the appt. keeping in mind there was no way for me to not be assessed the $350 if I cancel. I told him to keep the appt. This is the prime definition of DURRESS.

What I did was immediately send an email to Marcus Bailey telling him I would never do business with Window Nation ever again; (we have a home with over 30+ windows). He called me immediately and I explained everything above. At this time the install crew showed up and proceeded to complete the install.

Marcus did some follow-up and called me back with an update that the Sales Manager told him that I was told there would be a $100 credit on the remaining charges and the installer is also aware of it. I was never told anything and the installers were also not aware of this credit.

Thus although there was some positives the negatives far outweigh them. It's sad that one or 2 people representing the WN Company results in my decision to never do business with WN again.

Hopefully you'll take this seriously and take whatever action is deemed necessary.

Also, since I'm not confident in WN as a company I've copied the only WN representative I have faith in.

Scott Boudreau
312-581-8773

The great was the sales person and the windows themselves; see below about the install appointment timing and aluminum trim around the windows that was not expecting.

The installation crew was timely, professional, nice, and clean!

The sales representative's customer service was great. He was very knowledgeable and was more concerned with the whole window situation. He was a great representative of the company.

Window Nation is prompt and easy to deal with.

The sales representative was great! He spent time with me and explained everything to me so I understood everything and answered all my questions. After the initial appointment I had a question and he called me back right away. I was kept informed of the status of my over via email which I appreciated. My windows actually came in early and scheduled the appointment to get them installed. I was given a window of 8-10 am for the installers to arrive and the showed up right on time at 8am. They laid blankets down to not get my floors dirty. The main installer walked my around for me to approve the work. I found a small hole in one of the screens which he replaced in his van. Once complete the sales representative was notified and he called me that night to confirm everything went okay and that the installers cleaned up. I’m extremely happy with the service I received and already recommended them to a friend.