While the presentation was a little long, the rep was great.the 2nd measurer was also great and the product is great. Install went pretty well too.

It's too soon for me to honestly rate the product/service.

My whole experience was excellent, from the initial sale complete to installation

Great customer service and follow up.

The staff was friendly, prompt, and finished within the specified time frame.

I don't feel this job was professionally down. And if I am not mistaken the sales person stated they did not use 3rd party vendors. Of course, I cannot find that in my original contract. My neighbor who was ecstatic about the windows did a walk through with me assuring me I was not being picking or petty.

We had windows put in with Window Nation earlier this year and were extremely satisfied. We had no problem with the installation or the crew. The two guys did an excellent job, so I decided to have a door installed on the side of our house. The old one was a little drafty. I thought that because they did a good job on the windows, I would have them do the door, even though the door was going to cost a lot of money. This door is nothing like the windows. I don't think it's of very good quality. That is beside the point. I will live with the door since it's up, but I thought the installation was very rushed and incomplete. The guys were in such a hurry to get to the next job, and they were complaining about how hot it was. It was hot, but they do this every day. Also, there was a sticker on the inside of the door stating that the installer should be sure to put silicone on certain joints. I was told they don't do that. I don't know why the manufacturer put the sticker on the door for the installer with specific instructions. They didn't follow that. I was disgruntled about that. They took up a strip that joins the new bottom seal of the door, and when they finished, they were going to put a piece of quarterround there. However, they said that the floor was too high and it wouldn't fit, and it was just left. The guy said I could go to Lowe's and get a strip. I spent $6,000.00, and I expected turn-key-and-go. I did not expect to make trips to Lowe's. A couple of days later, my wife went to close the door, and the door handle almost fell off because the screws were loose. I understand they get loose, but a little sealant on the threads would stop that. Again, they were in too much of a hurry, and half the screws put in were loose or sticking out. I don't think I'm being a perfectionist here, but I like stuff that's right. By no means was this right. They did not put all the screws in that hold the closer to the door, and it was flopping around and binding. We had to have some intervention there. When the door closed, the siding on it was very loose. They did come out on Monday to put an extension on the bottom seal of it. In order to do that, the guy had to take the frame for the storm door off and put some wooden shims in so it didn't flop as much when the door shut. I think they should have done that when they installed it. This is my first venture with a door that somebody has put in. The other thing that really agitates me is that I left a message for the manager of installers and have not received a call back. I was told to give it time to let the silicon cure, and I can live with that, but there is a problem with the doorbell. The old one was secure in the old doorframe. When these guys took the button off and took out the wires when putting the door up, the door was hinged on the opposite side because of the way the door was made. We wanted it swapped, so the doorbell would have to be put on the left side. Rather than doing an extension for the wires to the left, they ran them through the right side. They had already made the aluminum fascia for the doorframe, so they said it was going to be on the right side. That was one of those things that just was, whether I liked it or not. When they did the final silicon, when I asked them about the decal instructions for the silicon, he said not to touch the silicon for twenty-four hours because it had to cure. Well, they put the doorbell in crooked and not even seated up against the backing. The button itself is seated, so you can see the electrical, and the back of the doorbell is exposed to the elements. If I were to try to sell the house and go through a home inspection, that would not pass. Anytime it rains, it's going to get water in there. I could fix it, but I shouldn't have to. I also don't know how badly they butchered the holes behind it. I know I probably can't get it straight. I paid $6,000.00 for a couple of doors. You expect the hardware and doorbell to be put back as good as the original. It is not. When they came on Monday to do the extension work, Matthew did a good job. He got the shims for the door frame, put the extension in, and got the door closer. He said Brian, who was over the guys who put the doors in, said they don't do doorbells, and they are not responsible. That's part of the door installation, and I would think that for $6,000.00 if they weren't responsible, they could have told me at the time or given me the option. It is two wires for a doorbell and a switch. It wouldn't be up to code if this were new construction, and there's no way it would pass a new construction inspection, much less a home inspection.

I would definitely recommend Window Nation. The entire staff worked with us every step of the way.

Would definitely recommend! It was turn key….easy ordering and fair pricing.

The entire process was great!! I'm very satisfied with everyone I have spoken with or had in my home. The windows look fantastic.

It took them three times to come out and fix issues.

Easy to work with & competitive pricing

Window replacement

The sales process was great. When it came time to install the windows, I noticed they were moving a little too quickly with putting the new windows in. One of the reason we wanted to replace our windows was due to the amount of bad wood we had and Pete with Window Nation assured us that any damaged wood would be addressed. This included taking it down to the studs and rebuilding the walls if necessary. After my suspicions of them not addressing the bad wood I tried to contact Pete and got no answer. After several failed attempts to get him on the phone I got a text he was in a sales meeting and would contact me after. Then I tried to contact the home office and was not able to get anyone on the phone either. Finally, I received a call from I believe either Brad or Brian? He was the project manager and came out to address my concerns. One he showed up on-site everything was corrected and taken care of to my wife’s and I satisfaction and the windows look great and have already helped in keeping our home cooler. It’s just unfortunate that we had a rough start and I still question how many other people’s this has happened to that didn’t catch them not addressing the bad wood.

Removal of existing windows was very crude and savage. The splintered wood left behind was covered by metal. Seeing how they removed them did make us worry.

Awesome all around

We are so pleased we are with our new windows! They are everything your Salesman (Pete Norrito) said they would be. The road noise is practically non existent! The installation was completed in a day. Thanks again to Window Nation.

The efficiency of the installers

Windows are similar to siding, you must negotiate a fair price. The instalation was excellent.

Installed a new replacement door

They left metal all around the door installed, still finding metal pieces

I loved the smooth process for our project. I am frustrated with the problem resolution.

I am not thrilled with the way my custom windows look.

Window nation scheduled my installs around my schedule, their price was perfect, and the quality of their product seems to be wonderful so far. The team that came out and did the installs were nice focused on getting the job done and doing it right and I will recommend Window nation to anyone asking me about window replacements.

I enjoy the windows.