Prompt service with installation

It is their back office staff that I did not enjoy dealing with. The sales guy and installation crew were wonderful but others that I never met were the problem.

They did a good job. Everything worked out for me.

Efficiency, everything happened exactly how I was told!

Sales person lied to us. She (Jennifer Able) wanted to run financing options for us and said it would only be a soft hit on my credit score. Wrong! It was actually two hard hits. One from Window Nation and one from whatever bank they used. Took forever for her to put the order in. I would call to make sure the windows were ordered and she’d say oops I guess it didn’t go through, at least four times. Installation morning they called and said only half the windows came in. I had to wait another 3-4 weeks for the remainder of them. Of course all the window treatments were down and furniture was moved, so I had to put it all back and move it again when the remaining windows came in. Customer Service phone number was useless. When I called in, all the man would say was my installation date. Any other questions I asked he would just keep repeating the installation date and English was definitely not his first language. Good point, installers were great.

Everyone was polite and courteous They were also very knowledgeable about the widows

I had excellent service.

Good job and very friendly good job

Quality of the window doesn’t match what the salesman promised.

They did a good job.

Window Nation had great customer service, the whole process went very smoothly and quickly, and the windows look wonderful.

No high pressure sales. He worked with me to get me what I needed and could afford. I will be a return customer for sure!

Quality product, instillation was excellent.

ChrisWellde was great. He answered emails quickly. Followed through on all my concerns.

Installers did not speak English and communication with them was very difficult. There were only 2 guys working to install 14 windows. They finished after dark so it was difficult to thoroughly check each window before they left. They improperly installed one of the windows and when I called to have it corrected I was given an appointment a month out. Still waiting.

Very good and reasonably priced.

The first scheduled install date no one showed up as they said the truck broke down, but no one called us. I had to reach out.

Wonderful people to work with

we had some concerns with the finish work. A lil disappointing that there is no follow up inspection after the work is completed.

Very happy with my new windows

Installation process

I loved Window Nation and the guy that initially came to give us the demonstration. We did have one issue with one of the installers. When I was signing the final contract, the person who installed the windows would not sign, leaving me to refuse to sign it as well. That was the only issue, and we ended up calling the office about it. It was rather strange to me because he was the one to install and had to sign off. The individual that told us about the windows was very good, though.

They did a fantastic job, and everything was good. Whenever we had to call the saleswoman or anybody else, they took care of us. I even had the supervisor of the installation team come out, we had a problem with one window, and they took care of it immediately.

From start to finish the entire process was a great experience! I absolutely love my new windows! So, yes would highly recommend a friend to Window Nation.

The call center, salesperson, and overall communication was very poor. Excellent product got this to three stars.

Project went smoothly from
Beginning to end. All my questions were answered clearly. Staff members in all phases were professional.

Great crew time of completion clean work

Very Professional, very respectful, and willing to do the job we needed done at our home when no one else was interested.

The workers were very fast and clean They got all the doors and windows done in one day and they look great like a brand new house. Thank you

The installers did not speak much English, hard to communicate

Communication was a struggle through your customer service line. The installers were great they did a great job but could not understand or speak any English which made it tough,

INSALLING OF 21 WINDOWS WENT AS PLANNED.

Responded quickly to my inquiry, explained the process and the finished look is just what I wanted.

Very attentive.

We love your product. The windows are very good quality. Jonathon was the only downfall on the first transaction.

Definitely recommend window nation for anyone replacing their windows

Installers were very efficient and did a good job of cleaning up. They were professional and courteous.

Windows were not completed to our satisfaction. I was told by no less than four people that the service department would be calling me to schedule a service appointment to fix them and nobody has called, I’ve had to call several times and still nobody has called me back. Additionally, I was told that our finance period wouldn’t start until the windows were completely finished. I already made one payment on them and I’m not happy with the windows.

Lack of communication, inconvenience in scheduling, and selling me something I didn’t really want. Said they would give me compensation for my inconvenience but did not.

The installers were phenomenal.

Your employees were wonderful. They were efficient, did a great job. They are incredibly hard workers and the windows look great.

The service was good. I like the product. The screen was thin. After three weeks, it started to tear.

I have recommended Window Nation to numerous friends and neighbors. Great experience throughout!

Not happy with after sale communication. I asked for a brochure about our windows to be mailed to me, that didn’t happen. He asked for my email & said he would grab a brochure when he was in the office. First text to salesperson-he did not even know who I was, even though he texted me first to give me his cell number. We had a warm fuzzy at the sales presentation which was the only time he cared about us

The crew we had was very respectful, polite, and detailed. They cleaned up the debris from the windows and made sure we were satisfied with the windows before they left. Window Nation had a better warranty and was much more affordable then the other two establishments we had

They were easy to work with.

The installers were very courteous and neat. I will be using them to install a storm door on my back door next year.

We were told a crew of 8 workers would be here to install, 2 showed up and we're here until 9:30 PM. Windows are scratched/dented, the caulk job looks unprofessional, the trim work on one bedroom is not finished, the window grids on the screen are not right and there are 2 screens that are ripped.

Quality of special order door didn't meet my expectations.

Excellent communication