The quality of windows that were installed were not the same quality of the samples the salesman brought. I have several issues with the windows and trying to reach out for service is ridiculous. I get a call back once I finally get in touch with someone from the Customer Experience and it not with a scheduler. It's just someone to verify that I called for service and to tell me that someone else will get in touch with me to schedule a service tech. This is such a waste of time. I get random texts of appointment they schedule on their own without calling me and if the date is not good, I have to call again and the whole rediculous process starts again. I had my windows installed on 5/12 and still CANNOT get someone to come to inspect it!

The process was pretty smooth from beginning to end.

Crew was polite,worked fast and clean

Quality product and highly skilled installers.

The entire process was easy, excellent, and quick.

Window nation has failed to respond to my phone calls and emails. They have not called even once. There is a problem with the screens and there's a problem with the interior finish. The house says two and a half inch finish moldings and they put up three and a half inch doesn't match the rest of the house. Definitely would not recommend them

Clean, friendly and professional.
The windows look great

Excellent product and installation. I would recommend Window Nation

Work was done quickly and very well. I would recommend Window Nation to anyone.

They did good work. They were good guys. They did leave metal clippings around. I wasn't too pickled about it. It was a good deal for the price.

Everyone was very nice and professional

I'd recommend Window Nation to others if no carpentry was involved removing the old windows. One sill I have had rot and the installation team replaced the sill incorrectly as it is slanted into the window. This will collect moisture and water over time. All other sills are slanted downwards away from the windows.

I love that you use Harvey windows, your installers were professional and careful of my property inside and outside my condo.

Perform a consistent install. 6 windows now have a 3” window sill while the other 24 windows only have a 1” sill. This required that 24 sets of blinds be discarded and replaced with new, since they no longer fit inside the window jam. An unexpected expense of >$1,100.

Price. Service. Only 4 weeks from estimate to completion.

Once sale is made conversations and agreements are somehow forgotten

Horrible installation, left my house very dirty, I am still finding installation, plaster, dirt 3 weeks later. 3 windows scratched and have to be replaced, putty and fingerprints all over windows

Jeff was very patient and knowledgeable, explained everything clearly on consultation day, came very much prepared with all samples. We visited Norwood, MA office couple of times to clarify few questions and Chuck also very helpful and cleared our doubts.
Tech crew was very friendly, patient and efficient, did a perfect and clean job. Definitely recommend Window Nations.

My windows were replaced recently and Window Nation hit a grand slam.

I know I was difficult to deal with at the beginning. Please understand - every window replacement done here at the community has had issues, so the pressure was on both of us to get this done right. The HOA vice president stopped by 3 times during the installation to ensure the work was being performed well and he was VERY pleased. Once all was done, I was just ecstatic and relieved. True to my word, the wording below is what I submitted for publication in our next newsletter.


"We had 7 windows that were in bad shape and had them all replaced recently. We attended the Home Show in Worcester and after having several vendors come in to present their products, we elected to go with Window Nation. Our experience with them was top notch from start to finish. Jerome, the salesperson, did a great job presenting their products and assured me multiple times that there would be no issues with meeting all of the window specifications required here at QR. True to their word, each window was measured 3 times to ensure a custom fit.

The installers arrived right on time and were very careful with everything both inside and outside of each window area. They carefully cut around each frame and never damaged any of the siding. Once the frame was in, they applied all of the necessary insulation to ensure a snug fit, installed composite framing and covered all of the nail holes. They also caulked around the entire frame on the interior and ensure there were no gaps. Since then, we have been amazed at how much warmer and quieter the home is.

With the professionalism and quality of workmanship shown throughout the process, I highly recommend Window Nation for window/door replacement.

They were professional, showed up on time, and got the job done quickly. The work was done well.

They did not do a professional job installing the windows. They left the wood underneath the outer trim of the window exposed to the elements, so if you get a really good wind blowing rain storm, it is going to get in there and rot your wood out. The windows are great.

As far as the window installation, there was a messed-up window. I got it replaced, and everything is fine now.

Instalation was promtt and acceptable. We were not told that the town inspection was required. Our belief was that a final inspection would be by Window Nation. We have questions that could only be answered by a company representative. We called last week and haven't received a return call.

They fixed the issue. Some of the screens were damaged when received from the manufacturer. They were replaced. But the installers were 2 1/2 hours late arriving to install them.

I will definitely recommend Window Nation.