Great experience

The estimate price was higher than I expexted.

They're very prompt in responding to my request. They're very prompt and courteous when the technician to measure the windows, and the installers were also very courteous informative and quick.

The new windows look great, but the installation process was frustrating and disappointing. We were originally told that four installers and a supervisor would be present, but only two installers showed up. As a result, it seemed they rushed to complete the job, which likely contributed to the noticeable damage throughout the installation. Nearly all of the window casings were damaged, and some were left with visible dirt or other substances. Several windows had a sticky adhesive residue that took a significant amount of time and effort to clean off. There was also damage to the surrounding exterior areas, including the walls and sills.

The installers were also supposed to replace several window sills, but I had to remind them twice during the process. They claimed they had not been informed about that part of the job, which led to further delays and added to the confusion. The quality of the installation in those areas now looks rushed and unprofessional.

I contacted the company the very next day to raise my concerns, but it took nearly a week to receive a response—and that only came after I sent multiple follow-up emails and made several phone calls. While the windows themselves are visually appealing, the overall experience, communication, and workmanship fell far short of expectations. We chose Window Nation based on the promises made by the salesperson, who assured us the installation would be smooth and professional. Unfortunately, that was not the case.

Great communication. Installers were efficient and tidy.

So far have have been very satisfied with my doors and windows, installation and customer service. I would definitely recommend window nation to family and friends

Window Nation was very professional, efficient and effective.

From the beginning, it was great. I was quoted one price, and then in a couple of weeks, I had to go to a family funeral. I got home and had a letter from Window Nation saying that the person who initially met with me and made the contract with me had left the company. He did not leave any paperwork with me.

They were professional and cleaned up after themselves nicely.

The Window Nation rep did a great job installing the windows.

My job is bot complete and customer service has been awful.

I called Window Nation because of the "buy 4 get 2 free" advertisement. For some reason, this option did not apply to me. I know I shouldn't be surprised since false advertising is not an unusual tactic, but it has led me to not want to recommend this company to anyone else. That feeling of being misled or scammed is a tough one to shake. And while I'm sure you "stand by your product and company" and are "proud of your people", etc., this was my impression based on my experience.

The contractor kept dropping tools instead of setting them down on my tile floor and porch. It made me think of people in the gym who throw their weights on the floor from a standing position. Also swept a big pile of debris over my heat vent

I thought the whole process from start to finish was handled very efficiently. They were recommended to me and I will do the same.

From beginning to end,AWESOME

Our installers Esteban and Marcus were exceptional! They worked tirelessly throughout the install and were very professional and mindful of keeping everything clean. The workmanship these two displayed were above our expectations!

Service was terrible!! Note I sent to Doug and Travis my sales rep a week ago.
Doug/ Travis-

it’s Tim Flaherty in Burlington. I am 1000% unsatisfied with the workmanship that took place. While I was gone on vacation they finished several of the windows in the downstairs kitchen, as well as the two bathrooms. First day of install was sold to me as 1/2 day. Total job took 12 hours on first day and 6 hours four days later and it still all need to be ripped out and redone. Terrible terrible job that these guys did. Along with that one of the windows in the kitchen downstairs has a crack in it., the molding that they ripped off and put back was Broke on the inside and they put some sort of a caulking on and others they just left. They should have replaced it since they broke them when removing.

One of the windows on my sun porch they had to make the hole bigger because it was measured incorrectly per the lead guy.

All the while they were bad mouthing the person that took the final measurements. Maybe Steve? Nobody told them those kitchen windows were made out of metal so they were breaking sawblades to try to rip out those. And damaged the concrete which they had to cover up.

Somehow the windows came and several of the screens didn’t fit in the windows, which is a complete joke and is on back order for 2 to 3 weeks per Doug I think. How did the windows come with the incorrect screens?

None of the windows have those little white plugs put back in on the inside trim so there’s two holes on each side of every single window missing. And all but two were not acted into wall.

The bathroom window in the downstairs is a disaster- they tried to use extra caulking to make up for their Shawty work. The window doesn’t even open.

The two large windows in the downstairs stairs kitchen do not lock unless they are forced. Both need to be removed and reset.

The outside molding they put around the two kitchen windows downstairs looks like my 19-year-old daughter put it together

Bottom line is you lied to me about using subcontractors? The two guys that were here were here for 12 hours the first day (you said half day tops for complete install) and had to come back and spend hours to finish and the end result is terrible.

The one window on my sunroom that’s facing the pool where they were gonna put the new molding and not match What was there? They used deck screws to screw it in instead of nails and they’re not even recessed and look like ****.

These guys were a mess and left a mess! I have dozens of photos which I shared with Doug. Super nice guys way over there head and not prepared.

At one point a week ago this past Friday when I was here, they put in a window in the bedroom downstairs that was crooked, and when I approached them and told them it was crooked, they told me that was the shape of the window and that the window was level- I then took out my level and proved to them that their window was extremely crooked, and they removed it and fixed it.

These guys were terrible ! I want someone from your company to come out here inspect and redo all the windows and the molding that I have issues with!

I am not exaggerating. I could’ve done the windows better personally than these guys did.

I am not that guy, but I am very, very unhappy, and I want immediate resolution as well as a major major discount for my troubles in dealing with this.

The sales process was handled very well. The communication was good during the time between ordering and the job being ready to be done. The crew showed up on time and worked efficiently. They left the area clean or better than when they arrived. The new windows sit and work perfectly. I am very pleased.

Could not get anyone to tell us what time the installer would show up.
Installer told us we had to remove/replace window treatments - was clearly stated in the contract that WN would do that.
Could not get anyone to return a phone call about this; Doug (the install supervisor) had the installer replace - we already had to remove so he could start the job. Jeremy returned our communication 4 hours later (windows completed) and said - they should.

Should have a professional window cleaning service after a whole home installation takes place. That’s a lot of work to peel off all the stickers and adhesives . Shouldn’t have to do it ourselves.

From start to finish it was a top class operation. Window replacement is expensive and you have to have the right people. Window Nation-Boston was worth every penny we spent.

Every one was grate from sales to installer l will tell every one a
About nation windows thank you

Fast from estimate to fabrication to instal

Window Nation was professional from the be

I feel as though I may have overpaid for windows after looking back at my prior install with your company. A bay window and 2 bathroom windows was $14,000 which in retrospect seems very high especially considering all the “discounts” provided.