Sales person told us that wood is rotten and we need to change windows ASAP. He did not demo the complete product about the glass and its energy efficient features. We were misguided about our window wood. We were told that our current wooden is rotten and needs to be replaced or else we will get mold. When installation crew arrived they mentioned that our old windows wood is not rotten and nothing to be replaced. I felt as scammed by the sales rep. If it was genuine information would have been nice.

Windows are wonderful
Customer service after is such a disappointment

Yes,I am likely to recommend Window Nation to a friend.

THERE ARE MULTIPLE ISSUES WITH THE INSTALLATION. WE ARE WAITING FOR A INSTALLATION PERSON TO COME TOMORROW.

Johnathan was nice but I didn’t appreciate Murray. He hardly showed up only to bring lunch to the guys. By the way, they came here sick and now we can’t spend the holiday sick 🤧 Not good

Professionalism with each and eveyone I came in contact with

great price. windows work well. installers did a great job.

Professional, timely, efficient, and great job!

Ensure that all windows are clean upon completion. Still have several dirty windows that require a ladder to clean

No itemized bill need for a slight repair can't even get it scheduled

See number 8

The quality of the windows and the clean install

Install was smooth and the window quality is top notch

The installation was very good. The installation team was very professional, knowledgeable and helpful throughout the installation. The salesman thought, did not reply to phone calls, texts or emails regarding installation schedule and questions.
I followed the text instructions for scheduling to call Wendy with no response. I had to speak with 3-4 people to setup the installation date (salesman did not help)

Failed to install green trim on windows, and I can’t reach customer service

Everything was excellent except one thing…the windows were left dirty with smudges and fingerprints. I didn’t like having to wash new windows!

I have had two issues that have cost me additional monies. The first was not being notified that a tempered glass window would be needed next to a patio door. the second issue was a whole room that had been discussed to have windows replaced in it, and was measured was not included in the estimate nor were materials ordered. These have caused me to spend additional unplanned monies.

Installers were extremely clean

Timely manner given for other's recommendations

When they tell you they wrap, their version of wrap is not like everybody else’s, there wrap is a hollow piece of aluminum, no wood, no azak, no foam. So please make them verify what wrap means I would go as far as to ask theme to show you

The initial inspector was very helpful and thorough. The installers were great. They cleaned up and did everything systemically.

A screen was the wrong size and left "installed" (if you call sitting it in the window installed). It is very evident its the wrong size. I have reached out to 3 people and asked for service twice. Still no response.

Great product. Very professional.

Great job

The installation crew was outstanding.
Communication, knowledgeable, complete
And wonderful clean up.
New windows are clean and no upkeep
Needed. I now have a maintenance free
Exterior home.
Tks window nation

The workers were good at their job,they did not brake any glass.They were clean and efficient.The windows look good and works well.

The whole process went smoothly. I am very satisfied with my windows.

I am still waiting on my door & repairs

The crew did a great job everything they were supposed to do ceiling, caulking, the windows. Great job on cleaning and hauling old windows and doors off.

Their product is beautiful

The original order was changed without any direct discussion with me — specifically, a double-hung window was replaced with a picture window. This change eliminated the ability to open the window, which was the entire reason for my order. No price adjustment was offered despite the significant downgrade in functionality.

Throughout the process, there were multiple issues stemming from poor communication and lack of coordination between their internal departments. I made several attempts to speak with someone to resolve the problems, but no one followed up. The customer service was non-existent.

I cannot recommend this company based on my experience.

Shorter sales pitch, more transparent / up front pricing.

Communication before and after project completed

The product is exceptional, and I am very pleased with it.

I feel like it is a great company with a great team and your product is exceptional!

They did everything they said they would do. I am satisfied with the windows.

Measurement team, installer technical know-how and politeness. They know the job

This company is extremely professional and knowledgeable. They were down to earth and friendly. Last but not least the quality of their windows and doors is A+

They did a good job. The salesman was good, the technicians were good, and the guys who did the work did a great job. Everybody has been great to deal with. I have my final inspection tomorrow, and hopefully, that all goes well.

I had a bad experience. The floor is scratched. They left it untidy. The doors installed are small.

Windows Nation goes above and beyond in customer satisfaction, makes sure the customer is well-informed, and they produce quality service.

I was over promised and under delivered

I love my windows. It changed the look of my house. They are beautiful. Michael did an awesome job.

Kind and courteous

I really liked their service. They were quick and efficient in how they worked. A team of five arrived to handle the job, and they managed everything very effectively. Additionally, they had a cleaning person who followed behind to pick up any trash. I would definitely recommend them.

Truly professional

The window is great, but the screens were missing so you will get no further comments until they are delivered.

They did a great job installing the windows.

I am very satisfied with the service. The employers were very professional and knowledgable.

Installers great. Small windows great. Big windows, not so much. Wobbly frames, loose handle/pulls. One arched picture window interior pane bows in an inch if you push on it. Not good.