I thought the workers did a great job.
Recognized Excellence - From my initial contact to the final walk through, I've been very satisfied with this experience. Each contact was both informative and professional. They all deserve recognition for their exceptional service.
Areas Of Satisfaction - WestPro exceeded all of my expectations.
Additional Comments - Everyone's statements online were positive and great and that's why I used them. Ive been in the construction business for 23 years and we go through many roofers. WestPro was great and really exceeded our expectations! They really shocked me with their work. I was very pleased with them.
WestPro was timely, helpful, honest and did a great job with the insulation.
Recognized Excellence - I would like to recognize Sage Lewis from WestPro for his excpetional service. He was really good.
Recognized Excellence - I want to recognize the workers; they did a great job.
Additional Comments - It is a good company and I would recommend them to anyone.
The whole process was very smooth, and we were very pleased.
Recognized Excellence - We loved Robert, Asher, and Abby. Those are the three people we came in contact with. Carlos who did the gutters was great.
Areas Of Satisfaction - The project was to replace my roof. Your Team -- to the total surprise of my neighbors -- arrived at 7:30 AM and was done, site cleaned up, and gone by 6:00 PM. Wow. I was impressed.
Very professional from start to finish. WestPro worked well with us and our insurance. Excellent job all around.
Recognized Excellence - Justin Kitch was very helpful in the job arranged.
Areas Of Satisfaction - The job appears to be well done.
Recognized Excellence - Victor and his team were great
Areas Of Satisfaction - They were super great to work with.
Amazing work. The company comes back and makes sure the work was done correctly before you pay. I will definitely recommend their business. Thank You!
Recognized Excellence - Jordan is great.
Everybody at West Pro was courteous and professional. Despite some blizzard delays, the siding looks great, and they made sure every detail was taken care of before signing off. The roofers did a great job cleaning up afterwards and did the job quickly and efficiently. I truly have no complaints about anything, and everything looks great! I would highly recommend them, and in fact have to my neighbors.
Communication - They answered all my questions, and were friendly and courteous when I had some insurance questions when I mis-understood how my insurance worked. The owner both emailed me and called me to make sure I understood.
Problem Resolution - we had a few hiccups, which is to be expected. WestPro made sure everything was addressed quickly. They even noticed and addressed some issues with the siding that I hadn't noticed.
Recognized Excellence - Our project manager Ashur was very friendly and thorough. As I stated, Jordan was great as a sales person and made us feel quite comfortable in our decision to go with West Pro. Patrick, the owner, was very patient with my insurance misunderstanding. Brittany kept me informed and was always helpful on the phone.
Areas Of Satisfaction - The walk though. The guy was so help and help with a dead squirrel. Super nice and friendly respecrful. We are grateful for the service
Areas For Improvement - No improvement needed. They far exceed expectations
Areas Of Satisfaction - Communication, service and excellence
West Pro was phenomenal at communicating with me.
Recognized Excellence - I would like to recognize Robert.
Areas Of Satisfaction - They did a phenomenal job and I am not easily impressed. They were very good at communication. They were able to keep the job site clean and not damaged. They put a lot of care into protecting my home.
They were professional, clean and the sales team was easy to work with.The project manger kept me informed.
Recognized Excellence - I would like to recognize the salesperson and project lead for their exceptional service.
Areas Of Satisfaction - The pace of the project exceeded my expectations.
Additional Comments - I would definitely recommend West Pro.
They were helpful and informative
Areas Of Satisfaction - They exceeded all of my expectations.
The workers were very professional and handled the job well. I was very happy with the results.
Problem Resolution - They found some issues that I did not even see.
Sales Knowledge - They knew exactly what to do.
Recognized Excellence - I would like to recognize the entire work crew for their exceptional service.
Areas Of Satisfaction - The finished project exceeded my expectations.
Additional Comments - I will be recommending them to others.
Recognized Excellence - I would like to recognize the project manager for his exceptional service.
Areas Of Satisfaction - They met my over all exceptions
Safe - Paid particular attention to ladder placement to ensire safety for my toddler.
Recognized Excellence - Don't know names but all were excellent.
Recognized Excellence - Everyone who I dealt with was great!
Areas Of Satisfaction - I am probably most satisfied with the company's organization and job site cleanliness.
Recognized Excellence - Dan Kiedrow provided exceptional service.
Areas Of Satisfaction - Salesperson gave us good options. No change orders. Did what they said they would do. All incredibly competent including installers, office folks, management.
Additional Comments - They stand behind their word and work
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of WestPro as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys