WestPro

Customer

Verified · Sep 01 2020

I thought the workers did a great job.

1532 B.

Verified · Jul 12 2020

Additional comments

Recognized Excellence

Recognized Excellence - From my initial contact to the final walk through, I've been very satisfied with this experience. Each contact was both informative and professional. They all deserve recognition for their exceptional service.

Response

WestPro Thank you for the great feedback regarding our service. We are thrilled that you found our entire staff to be informative and professional. -The WestPro Team.

1583 T.

Verified · Jul 09 2020

Additional comments

Areas Of Satisfaction

Areas Of Satisfaction - WestPro exceeded all of my expectations.

Additional Comments

Additional Comments - Everyone's statements online were positive and great and that's why I used them. Ive been in the construction business for 23 years and we go through many roofers. WestPro was great and really exceeded our expectations! They really shocked me with their work. I was very pleased with them.

Response

WestPro Thank you for your 5 star rating. We are thrilled that you are happy with your project and with our service. Sincerely, The WestPro Team

1569 D.

Verified · Jul 09 2020

WestPro was timely, helpful, honest and did a great job with the insulation.

Additional comments

Recognized Excellence

Recognized Excellence - I would like to recognize Sage Lewis from WestPro for his excpetional service. He was really good.

Response

WestPro We really appreciate the feedback. It is our pleasure to work with you. Thank you for taking the time to review our company. Most importantly, thank you for your business. Sincerely, The WestPro Team

Customer

Verified · Jul 09 2020

Additional comments

Recognized Excellence

Recognized Excellence - I want to recognize the workers; they did a great job.

Additional Comments

Additional Comments - It is a good company and I would recommend them to anyone.

Response

WestPro Thank you for your 5 star rating. We are thrilled that you are happy with your project and with our service. We appreciate your business and we look forward to working with you on any future home remodeling projects. Sincerely, The WestPro Team

Customer

Verified · Jul 09 2020

The whole process was very smooth, and we were very pleased.

Additional comments

Recognized Excellence

Recognized Excellence - We loved Robert, Asher, and Abby. Those are the three people we came in contact with. Carlos who did the gutters was great.

Response

WestPro Thank you for your 5 star rating. We are thrilled that you are happy with your project. Sincerely, The WestPro Team

1473 S.

Verified · Jul 05 2020

Additional comments

Areas Of Satisfaction

Areas Of Satisfaction - The project was to replace my roof. Your Team -- to the total surprise of my neighbors -- arrived at 7:30 AM and was done, site cleaned up, and gone by 6:00 PM. Wow. I was impressed.

Response

WestPro Thank you for your business. We are glad that you are satisfied with the service we provided. Sincerely, The WestPro Team

1.M.&.

Verified · Jul 01 2020

Very professional from start to finish. WestPro worked well with us and our insurance. Excellent job all around.

Response

WestPro Thank you for your comments and your great review. We are thrilled to hear that you had a great experience with our company from start to finish. We sincerely appreciate your business. -The WestPro Team

1.W.".

Verified · Jun 30 2020

Additional comments

Recognized Excellence

Recognized Excellence - Justin Kitch was very helpful in the job arranged.

Areas Of Satisfaction

Areas Of Satisfaction - The job appears to be well done.

Response

WestPro We always strive to create a 5 star experience for every customer. It looks like we came up a little short on your project. We know that we have room for improvement and honest feedback inspires us to be even better. Thank you for for feedback and thank you for your business. Sincerely, The WestPro Team

1303 B.

Verified · Jun 30 2020

Additional comments

Recognized Excellence

Recognized Excellence - Victor and his team were great

Response

WestPro Thank you for rating WestPro 5 stars and thank you for your business.

1413 W.

Verified · Jun 30 2020

Additional comments

Areas Of Satisfaction

Areas Of Satisfaction - They were super great to work with.

Response

WestPro Thank you for your 5 Star rating. We work hard to make sure our customers and clients are happy with the work we do. We hope you consider working with WestPro on your future home improvement or remodeling projects. Sincerely, The WestPro Team

1657 H.

Verified · Jun 30 2020

Amazing work. The company comes back and makes sure the work was done correctly before you pay. I will definitely recommend their business. Thank You!

Response

WestPro Thanks for the great feedback! It is important to us that our customers are completely satisfied with our work before the pay their bill. Our process is designed to ensure that our customers have a formal opportunity to express concerns or questions before receiving their bill. We are only happy when our customers are happy. Thank you again for your business. We appreciate you working with WestPro.

Customer in Longmont, CO

Verified · Longmont, CO · May 17 2020

Recognized Excellence

Recognized Excellence - Jordan is great.

Response

WestPro Thank you for raking the time to recognize Jordan, our Project Consultant. We are glad you enjoyed working with him. Sincerely, The WestPro Team

J.B.

Verified · Boulder, CO · May 16 2020

Everybody at West Pro was courteous and professional. Despite some blizzard delays, the siding looks great, and they made sure every detail was taken care of before signing off. The roofers did a great job cleaning up afterwards and did the job quickly and efficiently. I truly have no complaints about anything, and everything looks great! I would highly recommend them, and in fact have to my neighbors.

Additional comments

Communication

Communication - They answered all my questions, and were friendly and courteous when I had some insurance questions when I mis-understood how my insurance worked. The owner both emailed me and called me to make sure I understood.

Problem Resolution

Problem Resolution - we had a few hiccups, which is to be expected. WestPro made sure everything was addressed quickly. They even noticed and addressed some issues with the siding that I hadn't noticed.

Recognized Excellence

Recognized Excellence - Our project manager Ashur was very friendly and thorough. As I stated, Jordan was great as a sales person and made us feel quite comfortable in our decision to go with West Pro. Patrick, the owner, was very patient with my insurance misunderstanding. Brittany kept me informed and was always helpful on the phone.

Response

WestPro Blizzard delays are one thing that can slow down our hardworking installers! We appreciate you working with us as we re-scheduled around the weather. I'm glad to hear that you are happy with your completed roofing project. Thank you for taking the time to share your experience. Sincerely, The WestPro Team.

Michele V.

Verified · Longmont, CO · May 10 2020

Additional comments

Areas Of Satisfaction

Areas Of Satisfaction - The walk though. The guy was so help and help with a dead squirrel. Super nice and friendly respecrful. We are grateful for the service

Response

WestPro Hello Michele, Thank you for taking a moment to rate your experience working with WestPro on your roofing project. We are thrilled that you had a great experience. We hope to work with you any future home projects in the future. Thank you for your business and take care. Sincerely, The WestPro Team

Kathy L.

Verified · Boulder, CO · May 10 2020

Additional comments

Areas For Improvement

Areas For Improvement - No improvement needed. They far exceed expectations

Areas Of Satisfaction

Areas Of Satisfaction - Communication, service and excellence

Response

WestPro Hi Kathy, Thank you for your 5 star rating! We are thrilled that you enjoy working with WestPro. Sincerely, The WestPro Team

David G.

Verified · Dacono, CO · May 08 2020

West Pro was phenomenal at communicating with me.

Additional comments

Recognized Excellence

Recognized Excellence - I would like to recognize Robert.

Areas Of Satisfaction

Areas Of Satisfaction - They did a phenomenal job and I am not easily impressed. They were very good at communication. They were able to keep the job site clean and not damaged. They put a lot of care into protecting my home.

Response

WestPro Hi David, We are glad to hear that you receied good communication around your window replacement project. Thank you for sharing your experience. We very much appreciate your business. It was a pleasure working with you during the window installation. Sincerely, The WestPro Team

Alexander F.

Verified · Boulder, CO · May 07 2020

They were professional, clean and the sales team was easy to work with.The project manger kept me informed.

Additional comments

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson and project lead for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The pace of the project exceeded my expectations.

Additional Comments

Additional Comments - I would definitely recommend West Pro.

Response

WestPro Thank you for taking the time to share your experience with WestPro and thank you for mentioning our hard working Construction Managers. They work hard to ensure our customers are kept up to speed throughout their project.

Customer in Longmont, CO

Verified · Longmont, CO · May 07 2020

They were helpful and informative

Additional comments

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all of my expectations.

Response

WestPro Thank you for your 5 star review. We are thrilled that you had a great experience with your project.

Customer in Fort Lupton, CO

Verified · Fort Lupton, CO · May 07 2020

The workers were very professional and handled the job well. I was very happy with the results.

Additional comments

Problem Resolution

Problem Resolution - They found some issues that I did not even see.

Sales Knowledge

Sales Knowledge - They knew exactly what to do.

Recognized Excellence

Recognized Excellence - I would like to recognize the entire work crew for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The finished project exceeded my expectations.

Additional Comments

Additional Comments - I will be recommending them to others.

Response

WestPro We appreciate you mentioning our hard working installers. We are glad to hear that your job was handled well. Thank you for your review and thank you for your business. Sincerely, The WestPro Team

Customer in Louisville, CO

Verified · Louisville, CO · May 07 2020

Additional comments

Recognized Excellence

Recognized Excellence - I would like to recognize the project manager for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met my over all exceptions

Response

WestPro Thank you for your 5 star rating and thank you for your business. Sincerely, The WestPro Team

Sarah G.

Verified · Boulder, CO · May 05 2020

Additional comments

Safe

Safe - Paid particular attention to ladder placement to ensire safety for my toddler.

Recognized Excellence

Recognized Excellence - Don't know names but all were excellent.

Response

WestPro Hi Sarah! Thank you for rating WestPro 5 stars! We are glad that you enjoyed working with us. Thank you for your business! Sincerely, The WestPro Team

Customer in Boulder, CO

Verified · Boulder, CO · May 05 2020

Recognized Excellence

Recognized Excellence - Everyone who I dealt with was great!

Customer in Longmont, CO

Verified · Longmont, CO · Dec 11 2019

Areas Of Satisfaction

Areas Of Satisfaction - I am probably most satisfied with the company's organization and job site cleanliness.

Recognized Excellence

Recognized Excellence - Dan Kiedrow provided exceptional service.

Customer in Longmont, CO

Verified · Longmont, CO · Nov 22 2019

Areas Of Satisfaction

Areas Of Satisfaction - Salesperson gave us good options. No change orders. Did what they said they would do. All incredibly competent including installers, office folks, management.

Additional Comments

Additional Comments - They stand behind their word and work

1086 B.

Verified · Aug 28 2020

1591 K.

Verified · Jul 12 2020

Response

WestPro Thank you for your 5 star rating! We are thrilled that you enjoyed working with WestPro.

1.K.&.

Verified · Jul 12 2020

Customer

Verified · Jul 09 2020

Response

WestPro Thank you for your 5 star rating. We are thrilled that you are happy with your project and with our service. Sincerely, The WestPro Team

1638 M.

Verified · Jul 05 2020

Response

WestPro Thank you for your 5 star rating. We are thrilled that you are happy with your project and with our service. We appreciate your business and we look forward to working with you on any future home remodeling projects. Sincerely, The WestPro Team

1712 L.

Verified · Jul 01 2020

Response

WestPro Thank you for your 5 Star rating. We work hard to make sure our customers and clients are happy with the work we do. Thank you for working with WestPro. Sincerely, The WestPro Team

1.B.".

Verified · Jun 30 2020

Response

WestPro Thank you for working with WestPro. We sincerely appreciate your business and we are happy to hear that you had a great experience. Sincerely, The WestPro Team

Brian F.

Verified · Longmont, CO · May 10 2020

Response

WestPro Hi Brian, Thanks for taking the time to rate your experience. We strive to always provide a 5 star customer experience and we love that you feel that we delivered on our promise. Thank you again for your business. Sincerely, The WestPro Team

Donn F.

Verified · Greeley, CO · May 07 2020

Response

WestPro Donn, Thank you for sharing your experience with WestPro. We understand that we did run into a problem during your project. We hope that you feel that it was properly corrected by our company. If there is anything we can do to help improve your experience with WestPro, we would appreciate hearing from you. We sincerely appreciate your business. Thank you for working with WestPro.

Gregory H.

Verified · Lyons, CO · May 06 2020

Response

WestPro Hello and thank you for your great feedback. It's great to hear that you had a 5 star experience with WestPro. Thanks for your business. Sincerely, The WestPro Team

Kerry J.

Verified · Dacono, CO · May 05 2020

Response

WestPro Hi Kerry! Thank you for the 5 star rating and thank you very much for your business. Sincerely, The WestPro Team

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