We love our bay window, it's perfect!
Find out all that you can before installation.
They were quick and efficient.
love my windows but they broke one on installing and said it would be replaced and it is not getting done. I have called and not getting answers!
We had a little bit of problem with communication early on but that was resolved and the project went very well. The product is beautiful and we are already recommending Wellington to friends of ours.
I was very impressed with the staff and the workmanship. They were friendly and removed the old windows. Very good work.
Very happy with the product and service!
Their materials are good, prices are high and they have a lack of follow-up. I have been doing business with them since 1990. They were really good at the last house. They have new ownership and management.
Wellington replaced the remaining (13) original windows in our home. We had other window manufactures bid the job but went with Wellington because we felt the window construction is better suited for Minnesota climate over other vinyl offerings. We also liked local manufactures build the product keeping the work local and Wellington has been doing business in this region for many years. The sales person not only held new window knowledge but also held in-depth construction expertise giving us the comfort the job would be done right. The installers were productive and efficient with their time and considerate of our space while working in the home. We are very pleased with the finished result and neighbors have commented on how nice the new windows look. I highly recommend doing business with Wellington.
Wellington did a fantastic job, both in sales and installation. Would highly recommend Wellington if you are in need of new windows. I absolutely LOVE them !!
The job was done on time. I am very happy with the result.
Any ratings below a 4 were the result of some issues last year. Despite those issues, we went back to Wellington again this year because the final product and quality were great, and this year's experience went without a hitch. We'll go back again next year as we work to replace all of the windows throughout our 30-year-old house, and will probably use them for a couple of other projects, too!
Wellington did not take out a permit to do the work and when I informed them it still took them two weeks and additional phone calls from me. Friends were suppose to get a referral bonus but they never did.
I have already given them 2 referrals and 1 has signed up already
May 8th, 2015, Wellington came to install 4 windows. 3 were done and my large bedroom window was boarded up because the window didn't fit. One screen had a hole and the installer said the next guy would fix it. I waited to hear from someone on Monday as promised and no one called me. On Wednesday I called to ask when the last one was planned for installation as my bedroom was boarded up. There was no planned installation of the missing window and they hadn't even told production the window was needed. I had to insist on getting it done within a week and they acted like they were doing me a favor. When the missing window was put in, there was no screen on their truck again so they took the screen frame and said it could be dropped off with the screen repaired. Then I opened the large main floor picture window and saw that a 4x1 inch chunk of the "wood" covering the plastic was coming off. I looked at the window from outside and saw that the first installer left caulk in foam insulation around the white outside of the main floor window. I called and asked to have someone fix that when they dropped off my screen.When I called and emailed with the problems, Tammy would not put me through to any manager or solve my problem and Troy did not help when I asked. I sent an email with pictures and questions and after enough of my phone calls someone scheduled repairs. The repairman was given the wrong information and time so it took until July 31st to get a screen and have answers and a nice repair to the messy outside work.I should not have had to beg to get my paid job completed. I would have been happy from the start if Troy had read my email and called with an apology followed up by a repair date that would take care of all issues. I have never had an experience like this in my lifetime.
Areas Of Satisfaction - John in service explained things and completed the work well.
The workmen at Wellington Home Improvements were very professional and did a wonderful job.
Remodeling Concerns - I was concerned about the quality of the windows. The salesperson showed me the difference between their windows and the competitors windows. I liked the quality of windows that Wellington Home Improvements have better. I also liked the price.
Areas Of Satisfaction - I was most satisfied with Wellington Home Improvements because of the installers. They did a great job. They tried to minimize the amount of debris from the work which was very nice. They worked together very well during the whole project.
Repeat Business - I am thinking of residing the house but not for another year.
The workmanship and quality of the merchandise was great.
Remodeling Concerns - I had no concerns. They came in, did the job and left in time. I am very happy.
Areas Of Satisfaction - I was most satisfied with the salesmanship and the installation during my experience with Wellington.
Areas Of Satisfaction - Installers were friendly and courteous and followed through with the things we discussed
Repeat Business - Roofing. Next two years
Additional Comments - Wellington Home Improvements came out to do work for us three different times and we were very pleased with them each time! The service we have received from them has been very good. We really like our salesman Troy. Troy actually just called us yesterday to see if we were happy. We were very satisfied with the experience we had with Wellington.
Remodeling Concerns - I had concerns about the style of window needed. They very clearly told me my options and explained the pros and cons of each option.
Areas Of Satisfaction - I was most satisfied with all of the communication leading up to the install.
Repeat Business - My next project might be new siding but not for many years.
I will recommend Wellington. However, I will tell people to be very careful with the color choices. If they want a match, best to go a little lighter than darker. Samples are small, make sure the lighting is good when you make your choice. Once the windows are manufactured, that is that.
Wellington Home Improvements was very courteous and on time. If there was ever a problem they took care of it immediately. I would recommend them to anyone.
After I waited a month without hearing from wellington with an installation date I called my salesman. He seemed somewhat "put out' that I called him and suggested that I call Wellington scheduling. I asked him to do it. he said he would. I finally called scheduling and they were very cordial and set up a date for my installation. The installers were somewhat uncertain as to what the job included. As a result they had to go back to the shop to get addl material. Overall I'm OK with the gutters but not pleased with the ends on the downspouts or missing an end cap on one of the shout gutters. This review sounds rather harsh I'll admit BUYT I was expecting the same kind of service and attention I had received when I had a Wellington sliding glass door installed. That entire process , including measuring, matching trim and installation went perfectly. That's why I went back to Wellington for the gutters. My first experience with wellington set a high bar to measure up to. That's probably the main reason I was dissappointed with the second.
Quality windows that you can customize.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wellington Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys