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We had a burst of a pipe and flooding of water taking place in our basement. A disaster was looking me in the face. My insurance made the connection with Jenkins Restoration and within a short amount of time they arrived with all that was necessary to start solving our problem...including their e... more
This was a poor experience from the beginning. The estimator promised things that didn't happen, the scheduler mismanaged the schedule, the project manager did not work well with his staff, and the owner was cold and aloof.
Work and schedule were as expected. There were two firms involved with the project, Jenkins and a demolition contractor. During the project some items in my garage came up missing. I don't know which crew was responsible, but neither firm stepped up and offered to reimburse me for the lost items.
Jared was AMAZING! I did recommend him to my son.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Water Damage Denver as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys