The guys were very respectful and hustled like crazy

Everyone from Kory in sales to concierge and Don and the crew were great. Thank you for a professional service

I would definitely recommend them to a friend. Christopher Plocica inspected my roof. He was very kind, very patient, and not pushy. He went over the charges with me, emphasizing that I'm a single mom, and was very thorough. He let me know what the roofers were going to be doing. He left his contact number and told me to reach out if I had any questions. The project manager, Gerardo Melendez, kept me in the loop. He did a great job. He would let me know how far along they were on the roof. He was very thorough. He'd always ask if I had any questions, and explained everything for me to understand. He was very patient and professional. He was also very kind.

We were told the bad wood behind the gutters, soffit, could easily be fixed by the gutter crew, or roofing crew, and we would only be charged for the extra wood.

Victors were able to resolve my concerns.

I wasn’t expecting my plants to be trampled and my attic to be left so dirty. It’s going to take a long time to clean it all up.

I can’t submit, but there is nothing more I want to add!

ROOFING : EXCELLENT JOB

I was happy with all expectations that I had in my mind after new roof was installed. All questions I had during construction were answered for me. Nothing left unanswered and if I had further questions I know I could call VICTORS and have that question answered!

Very professional in every way.

Calling Victors was a very good decision.

I forget what he was called but the man in charge kept me abreast of everything that was going on and showed me pictures of the job as it was happening

Gerardo and his crew did a great job respecting my property and getting it done quickly.

I highly recommend Victors Home Solutions - Cleveland. They work with you, the prices and communication are good. They are the best all-around.

I did recommend my neighbor next door. They were there yesterday. I noticed Victors that is. If they get that business I should be recommended for some discount of some sort.

The job was well done by Victors.

I cannot, in good conscience, recommend their services to anyone else. While I was told that I was "in a very tiny percentage of dissatisfied customers," the fact that I AM dissatisfied is enough for me.

I am certainly satisfied with the workmanship and materials provided by Victors.

Whatever issues I had, they took care of. That was fantastic.

The salesperson from Victors who came out twice for the garage and the home roof was very professional, explained everything and the details of the roof, and took and showed me pictures. He took his time. I was here for the garage roof portion, but not the house roof, and they let me go on the roof, showed me the process, and were very nice.

My experience was definitely very disappointing since I understood that Victors was not the least expensive option for a new roof. In fact, Victors was in the highest category and they still ratcheted up their cost. Buyer BEWARE!

Everything was fine except the extra charge of $600 they wanted to charge me.

They were very professional and polite. They answered all my questions politely and got things done quickly. When they left you couldn’t tell that they were here. They even got the dumpster moved earlier than it was originally scheduled for them to come pick it up. Everyone worked as a team. Things went very smoothly.

Every aspect of the project from the sales presentation, communication, project management, installation and clean-up - all exceeded expectations. I would highly recommend!

I was so impressed with the professionalism of the entire process! From the start, I was always kept in the loop of each step and they were right on target with the timeline of this project. They were understanding of my concerns and questions. I really appreciated all the photos and videos from the inspection and during the entire installation. The workers were courteous, professional and efficient. Thank you!