I would recommend them to a friend because from start to finish, they did everything they said, it was done to my complete satisfaction, and I would urge anybody to give them a try, at least an estimate because they were outstanding.

Please see below.

I would recommend Victors for gutter work and roof work. Excellent service at a fair price.

The crew was very prepared for the project and did not waste time.

All the workers were very polite, and while they were working, I took my dog for a walk. One guy helped me navigate through all of it, and that was nice, because I am not steady on my feet and was stepping over things. It made me feel confident of their politeness.

All around great workmanship, communication and prompt customer service.

Please see above. Integrity and craftsmanship go a long way. Treat your customers home as if it was your own.

They did their work in a timely manner and did an excellent job on the shingle replacement.

Starting with sales staff, no pressure. Answered all questions and very knowledgeable. Supervision, don and johanOn top of everything. Workers also made sure no cutting corners and respected my property

After my request to receive a free quote, both Sales manager Tommy and roof installer Chris arrived at my home to survey my roof and help locate a leak I had been unable to isolate. After their thorough inspection, I was comforted by their recommendation to address the re-roofing of only my garage as the first potential stage of repair, given the possibility this action alone might repair the identified area of probable water entry. Chris then explained Victor's entire installation process, their plan for my home's individual install and various shingle options that were available to me. Victor's Crew was out shortly thereafter and I had my beautiful new three car garage roof installed in a little over a half day. When notified the next day of a minor install issue that needed to be addressed, Victor's responded quickly to the feedback. Install Manager Dame and his team were out within days and the issue was remedied to 100% of my satisfaction. I can't say enough about the welcomed contacts and updates from Concierge team member Kristen as well as the overall professionalism and quality of workmanship provided by the entire team at Victor's Home Solutions. I will be recommending Victor's to friends and family.

Steve S.

I liked everything from start to finish

I told Victors' crew that I didn't want my roof worked on in the rain, but they worked on it in the rain. They didn't initially cover the open roof even though they told me that they'd stop and cover the open roof to come back later. They continued to do the work despite assuring me that they'd stop.

The company was knowledgeable. They were quick and efficient.

We are very pleased with the end result of our project. They did a phenomenal job, and I know that they did a quality job on our roof.

We had two roof fans put in, and I was skeptical, but they keep my upstairs much cooler inside my house. I was surprised.

They were very good. I was a little leery when I noticed that the majority of of the team didn’t speak much English but their work, speed, and professionalism was excellent. The project manager Jurado was fantastic,keeping us informed on the progress of the installation and clean up. Jurado spent time with us explaining what was done any problems and the solutions that were taken. He explained everything in detail that was done to our home. He also did a final walk through with me around our home checking for anything that was missed. Regarding that shingle bag, it was not visible from my yar. My neighbor found this afternoon when he was digging some brush out about 40 feet into his next to a fence and under a 6 foot bush. Jurado was very good as far as my wife and I are concerned.

Very nice and professional

Crew was very friendly and eager to help and answer questions.

They were so professional, they explained everything that was going to be done, showed me what they would be doing, and the quality of materials that they would be using.

They were great. All of the workers were great. They did a fantastic job.

There's not much more to say.

Big time disappointed see above

They were very professional. I would recommend them to anybody. Not very many like them around.

The guys were very respectful and hustled like crazy

Everyone from Kory in sales to concierge and Don and the crew were great. Thank you for a professional service

I would definitely recommend them to a friend. Christopher Plocica inspected my roof. He was very kind, very patient, and not pushy. He went over the charges with me, emphasizing that I'm a single mom, and was very thorough. He let me know what the roofers were going to be doing. He left his contact number and told me to reach out if I had any questions. The project manager, Gerardo Melendez, kept me in the loop. He did a great job. He would let me know how far along they were on the roof. He was very thorough. He'd always ask if I had any questions, and explained everything for me to understand. He was very patient and professional. He was also very kind.

We were told the bad wood behind the gutters, soffit, could easily be fixed by the gutter crew, or roofing crew, and we would only be charged for the extra wood.

Victors were able to resolve my concerns.

I wasn’t expecting my plants to be trampled and my attic to be left so dirty. It’s going to take a long time to clean it all up.

I can’t submit, but there is nothing more I want to add!

ROOFING : EXCELLENT JOB

I was happy with all expectations that I had in my mind after new roof was installed. All questions I had during construction were answered for me. Nothing left unanswered and if I had further questions I know I could call VICTORS and have that question answered!

Very professional in every way.

Calling Victors was a very good decision.

I forget what he was called but the man in charge kept me abreast of everything that was going on and showed me pictures of the job as it was happening

Gerardo and his crew did a great job respecting my property and getting it done quickly.

I highly recommend Victors Home Solutions - Cleveland. They work with you, the prices and communication are good. They are the best all-around.

I did recommend my neighbor next door. They were there yesterday. I noticed Victors that is. If they get that business I should be recommended for some discount of some sort.

The job was well done by Victors.

I cannot, in good conscience, recommend their services to anyone else. While I was told that I was "in a very tiny percentage of dissatisfied customers," the fact that I AM dissatisfied is enough for me.

I am certainly satisfied with the workmanship and materials provided by Victors.

Whatever issues I had, they took care of. That was fantastic.

The salesperson from Victors who came out twice for the garage and the home roof was very professional, explained everything and the details of the roof, and took and showed me pictures. He took his time. I was here for the garage roof portion, but not the house roof, and they let me go on the roof, showed me the process, and were very nice.

My experience was definitely very disappointing since I understood that Victors was not the least expensive option for a new roof. In fact, Victors was in the highest category and they still ratcheted up their cost. Buyer BEWARE!

Everything was fine except the extra charge of $600 they wanted to charge me.

They were very professional and polite. They answered all my questions politely and got things done quickly. When they left you couldn’t tell that they were here. They even got the dumpster moved earlier than it was originally scheduled for them to come pick it up. Everyone worked as a team. Things went very smoothly.

Every aspect of the project from the sales presentation, communication, project management, installation and clean-up - all exceeded expectations. I would highly recommend!

I was so impressed with the professionalism of the entire process! From the start, I was always kept in the loop of each step and they were right on target with the timeline of this project. They were understanding of my concerns and questions. I really appreciated all the photos and videos from the inspection and during the entire installation. The workers were courteous, professional and efficient. Thank you!