All around great workmanship, communication and prompt customer service.
Please see above. Integrity and craftsmanship go a long way. Treat your customers home as if it was your own.
They did their work in a timely manner and did an excellent job on the shingle replacement.
Starting with sales staff, no pressure. Answered all questions and very knowledgeable. Supervision, don and johanOn top of everything. Workers also made sure no cutting corners and respected my property
After my request to receive a free quote, both Sales manager Tommy and roof installer Chris arrived at my home to survey my roof and help locate a leak I had been unable to isolate. After their thorough inspection, I was comforted by their recommendation to address the re-roofing of only my garage as the first potential stage of repair, given the possibility this action alone might repair the identified area of probable water entry. Chris then explained Victor's entire installation process, their plan for my home's individual install and various shingle options that were available to me. Victor's Crew was out shortly thereafter and I had my beautiful new three car garage roof installed in a little over a half day. When notified the next day of a minor install issue that needed to be addressed, Victor's responded quickly to the feedback. Install Manager Dame and his team were out within days and the issue was remedied to 100% of my satisfaction. I can't say enough about the welcomed contacts and updates from Concierge team member Kristen as well as the overall professionalism and quality of workmanship provided by the entire team at Victor's Home Solutions. I will be recommending Victor's to friends and family.
Steve S.
I liked everything from start to finish
I told Victors' crew that I didn't want my roof worked on in the rain, but they worked on it in the rain. They didn't initially cover the open roof even though they told me that they'd stop and cover the open roof to come back later. They continued to do the work despite assuring me that they'd stop.
The company was knowledgeable. They were quick and efficient.
We are very pleased with the end result of our project. They did a phenomenal job, and I know that they did a quality job on our roof.
We had two roof fans put in, and I was skeptical, but they keep my upstairs much cooler inside my house. I was surprised.
They were very good. I was a little leery when I noticed that the majority of of the team didn’t speak much English but their work, speed, and professionalism was excellent. The project manager Jurado was fantastic,keeping us informed on the progress of the installation and clean up. Jurado spent time with us explaining what was done any problems and the solutions that were taken. He explained everything in detail that was done to our home. He also did a final walk through with me around our home checking for anything that was missed. Regarding that shingle bag, it was not visible from my yar. My neighbor found this afternoon when he was digging some brush out about 40 feet into his next to a fence and under a 6 foot bush. Jurado was very good as far as my wife and I are concerned.
Very nice and professional
Crew was very friendly and eager to help and answer questions.
They were so professional, they explained everything that was going to be done, showed me what they would be doing, and the quality of materials that they would be using.
They were great. All of the workers were great. They did a fantastic job.
There's not much more to say.
Big time disappointed see above
They were very professional. I would recommend them to anybody. Not very many like them around.
The guys were very respectful and hustled like crazy
Everyone from Kory in sales to concierge and Don and the crew were great. Thank you for a professional service
I would definitely recommend them to a friend. Christopher Plocica inspected my roof. He was very kind, very patient, and not pushy. He went over the charges with me, emphasizing that I'm a single mom, and was very thorough. He let me know what the roofers were going to be doing. He left his contact number and told me to reach out if I had any questions. The project manager, Gerardo Melendez, kept me in the loop. He did a great job. He would let me know how far along they were on the roof. He was very thorough. He'd always ask if I had any questions, and explained everything for me to understand. He was very patient and professional. He was also very kind.
We were told the bad wood behind the gutters, soffit, could easily be fixed by the gutter crew, or roofing crew, and we would only be charged for the extra wood.
Victors were able to resolve my concerns.
I wasn’t expecting my plants to be trampled and my attic to be left so dirty. It’s going to take a long time to clean it all up.
I can’t submit, but there is nothing more I want to add!