I love the fact that part of the money goes to veterans and helping them out.
Valor Team did a great job and I wiuld recomnend their work to anyobe looking fir a quality roof install!
The service from Valor Home - NoVA was very good and timely.
Overall, your sales rep and roofing crew were impressive.
Communication - The work party Crew Chief was very courteous and forthcoming to questions asked. He kept us informed as necessary.
Hard-working, thoroughly professional crew. Very careful job done on-time and cleaned up completely. Would highly recommend them.
They were fast to answer the phone and to call back. They were very open with communication.
Professional & Organized - We had a leak right after the rain came through. When I called they sent someone out in 45 minutes to address the leak. Then they sent out a small crew to fix the ceiling. We were very pleased with that.
Clean - I didn't find any nails or anything like that.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Valor Home - NoVA as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys