“We Are Open For Business! COVID 19 3/27/2020 Update - Learn More”
To Our Valdicass Customers And Friends,
At Valdicass, we are taking COVID 19 very seriously, as well as our commitment to servicing our customers.
We are monitoring the latest news closely. As we navigate in this dynamic and concerning the environment, we are continuing to place the well-being and safety of our customers, employees, and the community at large at the forefront of everything we do.
We remain open! To be safe and maintain operations, we have developed this COVID-19 Exposure Prevention, Preparedness, and Response Plan to be implemented throughout the Company and at all of our job sites. We have also identified a team of employees to monitor available U.S. Center for Disease Control and Prevention (“CDC”) and the Occupational Safety and Health Administration (“OSHA”) guidance on the virus. These strategies and actions below apply to not only our corporate office employees but also our family of in-home design consultants, installers, service technicians, and face to face marketing teams.
This Plan is based on currently accessible information from the CDC and OSHA. It is subject to change based on further information provided by the CDC, OSHA, and other public officials. Valdicass may also amend this Plan based on operational needs.
Responsibilities of Employees
We are asking every one of our employees to help with our prevention efforts while at work. To minimize the spread of COVID-19 at our job sites, we all must play our part. As set forth below, the Company has instituted various housekeeping, social distancing, and other best practices at our job sites. All employees must follow these. Also, employees are expected to report to their managers or supervisors if they are experiencing signs or symptoms of COVID-19, as described below. If you have a precise question about this Plan or COVID-19, please ask your manager or supervisor. If they cannot answer the question, please contact Walter Skura at 708-415-1839.
OSHA and the CDC have provided the following control and preventative guidance to all workers, regardless of exposure risk:
· Frequently wash your hands with soap and water for at least 20 seconds. When soap and running water are unavailable, use an alcohol-based hand rub with at least 60% alcohol.
· Avoid touching your eyes, nose, or mouth with unwashed hands.
· Follow appropriate respiratory etiquette, which includes coverage for coughs and sneezes
· Avoid close contact with people who are sick.
In addition, employees must familiarize themselves with the symptoms of COVID-19:
· Shortness of breath, difficulty breathing; and
· Early symptoms such as chills, body aches, sore throat, headache, diarrhea, nausea/vomiting, and runny nose.
If you develop a fever and symptoms of respiratory illness, such as cough or shortness of breath, DO NOT GO TO WORK and call your healthcare provider right away.
Likewise, if you come into close contact with someone showing these symptoms, call your healthcare provider right away.
Respectfully, it is our homeowners who will determine the comfort level of interaction as we move through these coming days. We are grateful for the opportunities you provide for us. Please know we are here for you, we continue to serve you and are doing everything we can to continue to help you with your home improvement needs.
And while the construction and remodeling industry continues to march forward, we understand that you might feel uneasy about what will happen in the coming weeks and months. While we at Valdicass cannot be sure of what the future has in store, we are confident of one thing. In essence, we’ll do everything we can to providing you the Ultimate Remodeling Experience.
In the interest of the safety of our teams and the public, adjusting our standard in-home design and consultation process to be a virtual experience. If you have a computer or tablet, a tape measure, and 45 minutes of your time to connect with one of our representatives. We are still able to provide you with a firm price and to guarantee that price for 6 months.
If you are at home and finding yourself with some time to think about windows, doors, or portico project, please book a virtual appointment to get a firm price here.
Valdicass Inc. did a good job. They did what they were going to do. They worked hard.
Types of work - Valdicass Inc. also installed aluminum fascia around the doors and windows.
Recognized Excellence - They were all good. Valdicass Inc. did a good job across the board.
Valdicass responded quickly and handled every aspect of my project to enlarge my kitchen window. The workmanship was great and happened exactly when they said it would. I would use them again without a doubt!
Recognized Excellence - Obed was the point person on my project. He was incredibly responsive and was there every step of the way.
Recognized Excellence - Valdicass was there to keep me updated the entire duration of the project and were on time, quick and efficient.
Areas Of Satisfaction - The quality of work exceeded expectations and I'd recommend them to anybody.
It was great service, from the salesperson and the people that installed the windows. The salesperson kept in touch the whole time. They did a great job on the windows, and great on the upstairs windows as well.
Clean - They picked up and everything. They were here two days and cleaned up each day.
Safe - They set up shop on the back deck. I did not see anything that seemed unsafe.
Recognized Excellence - I think it was the owner, who came to the house to pick up the check. He did that two times. He lives nearby. It was nice for him to do that, to keep me from having to go out.
Areas For Improvement - I was not sure what to expect. Everything went great.
Areas Of Satisfaction - The met or exceeded expectations in the customer service, from the sales to the people coming here, to the owner coming here. Overall, it was great customer service from everybody.
Types of work - Garage vinyl siding and trim, painting
Recognized Excellence - Good team effort by them
Additional Comments - Overall good experience, very good job. I had already recommended the company to my neighbors and now feel confident about that recommendation.
Types of work - Windows
Recognized Excellence - Obed was very informative.
Areas For Improvement - just price
Areas Of Satisfaction - service
Additional Comments - overall was satisfied with the service.
Recognized Excellence - Obed Perez our sales associate was outstanding in that he was knowledgable and precise. We appreciated that very much. Additionally the installation crew was exactly on time, friendly and meticulous in their work. The owner even came by at the job completion to ensure it was done well and that we were satisfied. We could not have had a more positive experience!
Areas For Improvement - None
Recognized Excellence - The salesperson provided exceptional service.
Additional Comments - It was a great experience with the door and I am still happy.
I highly recommend Valdicass Inc. We replaced some sliding doors with windows. Everything from the initial site visit, estimate, and install was smooth and professional. The work was pretty much perfect and the installers were polite and tidy. An all around A+ job.
Types of work - Added steps from doors down to patio
This company is very professional, courteous and kind and they don't leave a mess!
Recognized Excellence - I would like to recognize Walter for his exceptional service! He was very efficient, communicated well and the great work!
Areas Of Satisfaction - They met my expectations!
Additional Comments - They do great work!
Areas Of Satisfaction - They took great care of my home throughout the process and made sure to ask questions if there were any variations we needed to consider. Absolutely fantastic!
Areas For Improvement - Have printed warranty information to give customer
Valdicass is top notch. They are so professional and awesome!
Quality Of Workmanship - Unparalleled. Attention to detail was impeccable
Professional & Organized - Definition of professional and organized. Absolutely fantastic
Sales Knowledge - I communicated to Walter what my goals were and he recommended the best products to meet those goals
Recognized Excellence - Walter, Jesse and crew were the most amazing people. We felt comfortable with them being in our home and absolutely loved them!
Areas Of Satisfaction - Professionalism, work ethic, promptness, communication were fantastic
Walter and his team were very professional, arrived on time and did a great job. Walter was very responsive to our texts, questions and the best thing we liked was they did not pressure us to make decisions to buy their product.
Recognized Excellence - Walter and the whole team
We had nine 50+ year old basement windows removed and replaced. The installers were great/fantastic. They were friendly, clean, careful, best quality work. Windows look fantastic inside and outside. Would definitely recommend and use again.
Recognized Excellence - They were are great workers.
Recognized Excellence - All installers were efficient and very l I’lprofessional and all were gentlemen!
Areas Of Satisfaction - Perfect installation and choice of window
Additional Comments - When needing other windows, I will again use Valdicass, Inc!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Valdicass Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys