“We Are Open For Business! COVID 19 3/27/2020 Update - Learn More”
To Our Valdicass Customers And Friends,
At Valdicass, we are taking COVID 19 very seriously, as well as our commitment to servicing our customers.
We are monitoring the latest news closely. As we navigate in this dynamic and concerning the environment, we are continuing to place the well-being and safety of our customers, employees, and the community at large at the forefront of everything we do.
We remain open! To be safe and maintain operations, we have developed this COVID-19 Exposure Prevention, Preparedness, and Response Plan to be implemented throughout the Company and at all of our job sites. We have also identified a team of employees to monitor available U.S. Center for Disease Control and Prevention (“CDC”) and the Occupational Safety and Health Administration (“OSHA”) guidance on the virus. These strategies and actions below apply to not only our corporate office employees but also our family of in-home design consultants, installers, service technicians, and face to face marketing teams.
This Plan is based on currently accessible information from the CDC and OSHA. It is subject to change based on further information provided by the CDC, OSHA, and other public officials. Valdicass may also amend this Plan based on operational needs.
Responsibilities of Employees
We are asking every one of our employees to help with our prevention efforts while at work. To minimize the spread of COVID-19 at our job sites, we all must play our part. As set forth below, the Company has instituted various housekeeping, social distancing, and other best practices at our job sites. All employees must follow these. Also, employees are expected to report to their managers or supervisors if they are experiencing signs or symptoms of COVID-19, as described below. If you have a precise question about this Plan or COVID-19, please ask your manager or supervisor. If they cannot answer the question, please contact Walter Skura at 708-415-1839.
OSHA and the CDC have provided the following control and preventative guidance to all workers, regardless of exposure risk:
· Frequently wash your hands with soap and water for at least 20 seconds. When soap and running water are unavailable, use an alcohol-based hand rub with at least 60% alcohol.
· Avoid touching your eyes, nose, or mouth with unwashed hands.
· Follow appropriate respiratory etiquette, which includes coverage for coughs and sneezes
· Avoid close contact with people who are sick.
In addition, employees must familiarize themselves with the symptoms of COVID-19:
· Shortness of breath, difficulty breathing; and
· Early symptoms such as chills, body aches, sore throat, headache, diarrhea, nausea/vomiting, and runny nose.
If you develop a fever and symptoms of respiratory illness, such as cough or shortness of breath, DO NOT GO TO WORK and call your healthcare provider right away.
Likewise, if you come into close contact with someone showing these symptoms, call your healthcare provider right away.
Respectfully, it is our homeowners who will determine the comfort level of interaction as we move through these coming days. We are grateful for the opportunities you provide for us. Please know we are here for you, we continue to serve you and are doing everything we can to continue to help you with your home improvement needs.
And while the construction and remodeling industry continues to march forward, we understand that you might feel uneasy about what will happen in the coming weeks and months. While we at Valdicass cannot be sure of what the future has in store, we are confident of one thing. In essence, we’ll do everything we can to providing you the Ultimate Remodeling Experience.
In the interest of the safety of our teams and the public, adjusting our standard in-home design and consultation process to be a virtual experience. If you have a computer or tablet, a tape measure, and 45 minutes of your time to connect with one of our representatives. We are still able to provide you with a firm price and to guarantee that price for 6 months.
If you are at home and finding yourself with some time to think about windows, doors, or portico project, please book a virtual appointment to get a firm price here.
Very professional and smooth experience
Types of work - Sliding Patio Door Patio System.
Additional Comments - Abed Perez was wonderful. He reviewed the situation and explained answered all our all our questions. The job supervisor Jesse,was at all times very professional and knowledgeable.
The installers were professional and easy to understand. In the past, I have had work done by other companies and English was the second language for the workers. I found it very difficult to understand what they were attempting to relay.
Beginning to end, overall experience was very good.
Valdicass was wonderful to work with and I will absolutely call on them again!! The Valdicass team was extra flexible in coordinating with my re-siding project while also replacing an unneeded patio door with a lovely new window and knee wall. They spent extra time to ensure coordination despite supply chain delays, and the new window is precisely as expected and beautiful. I'm super glad Pella led me to Valdicass and look forward to doing my front door this year! :)
Absolutely excellent, start to finish. Will use again myself if need arises!
Additional Comments - I was tremendously impressed with this experience, start to finish! There is definitely a superior level of quality to other options I considered. The installers are very knowledgeable and have long term experience w the company mpany. They know what they are doing!! Well done!
Fantastic experience, from start (sales) to finish (installation) for our new front door. Walter and his team are top-notch, knowledgeable professionals. The team was on time, well-prepared and worked through high winds/rain (and STILL did an amazing job). I can't stress enough how friendly and professional the team was. I'd highly recommend Valdicass to anyone.
Bonus notes - Walter went above and beyond throughout the process. When we visited the showroom, he was wonderful with our 2 kids. When he came out to measure out our old door and provide a quote - he fixed our existing storm door on the spot. During the installation, he took the time to completely re-wire our (broken) doorbell. Awesome customer service.
Valdicass is excellent! Communication throughout project is prompt and thorough. Odd details handled professionally. Final result absolutely beautiful. GREAT to work with. Will hire again!!
The crew of Jessie, Danny, and Raul were great. We had a few unforeseen challenges along the way of the window install. However, the crew met the challenges and improved the structural integrity and look of our house. The crew was courteous to our family, clean inside and outside of our home, and respectful of our grandchildren"s nap times. The new windows have improved the look of our home.
Great job. Very nice people to do business with
Safe - All the men worked together and kept the work site free and clear of debris
Respectful - The workers were very pleasant
Communication - Walter responded to all of our questions and requests. He is a great guy.
Quality Of Materials - He went over the materials in his showroom prior to our signing a contract. We really love the fiber cement he used. James Hardie.
Quality Of Workmanship - Very satisfied. Walter is very professional.
Expertise - Walter did a great job. We looked at other work he did before we signed an agreement. And we called some of his clients. Everything looked great and his customers highly recommended him.
Problem Resolution - There were no problems
Professional & Organized - Started and finished the work as he said he would
Schedule - Yes he did. Great Job!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Valdicass Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys