Couldn't have asked for a more professional group of people to help me through the difficult process of getting my roof repaired after a hailstorm destroyed the existing one. They worked with my insurance company for an equitable settlement and made sure all damage was corrected.
USA Roof Masters was a great decision by us to replace our roof. They assisted us through the whole process and met their commitments on start date and overall time to complete. I would highly recommend USA Roof Masters for others needing a new roof.
Wonderful! Fantastic! Very good! Super!
The company did a great job and went a few extra miles to offer the highest work quality and ethical professional delivery of the project. Deeply grateful and satisfied customer. Will be recommending them to all my neighbors and friends.
Ryan Dickerson was a pleasure to work with. USA Roof Masters helped us contend successfully with our homeowner's insurance carrier to get the entire roof replaced after much wind/storm damage. The job was done quickly and efficiently with a high degree of cleanliness. The workers found 6 sheets of plywood needing to be replaced which was also submitted to our carrier. Our roof now looks beautiful and I am confident in the integrity of our new roof.
USA Roof Masters was very professional and did great work.
They were very professional. The quality of work was outstanding!
I'm still waiting for the final check and that's on them. They agreed to the price in the beginning. Then they wanted more out of the insurance company. For just about three months now, I've been stuck waiting on them.
USA Roof Masters did a great job. The roofing crew did a wonderful job, and cleaned up well. The one-site foreman was very helpful. He explained everything in detail, and was on site the entire time. I am very satisfied, and would definitely recommend them!
I recommended USA Roof Masters already to a friend and they've already replaced their roof.
Never had a definite date and this made me very anxious..
I have already recommended USA roofmasters to several friends.
I had a great experience with USA Roof Masters and would highly recommend them.
I am extremely happy with USA Roof Masters. They were helpful in getting me the documentation I needed to my insurance company. They showed up on time. Likewise, they did beautiful work, and I am extremely pleased with it and their communication.
Go else where, they take no responsibility for damage done to my home.
We had an exceptionally positive experience with USA Roof Masters. They were incredibly professional and responsive. Their work was extremely high quality. We also were very pleased that they used Owens Corning products.
We are very happy and satisfied with their work.
USA Roof Masters was awesome!I highly recommend this company.Their entire team from sales to installation was great to work with.
Everything was 100%. They were on time, and worked around my schedule. We scheduled it on a week that I had off.
My interactions with USA Roof Masters were professional. They were well organized and impressed me as a business with dedication to customers.
They did the job, and they know what they're doing.
Overall, USA Roof Masters did a good job.
I have to say, working with USA Roof Masters has been a pure delight. We were very happy with all aspects of the install. From first contact all the way through to the cleanup. Mike Ellershaw had been extremely helpful over the course of time with everything from what to expect before and after the install. I also want to give a shout out to Jeremiah and his crew as well. All the guys were very respectful, kind, eager to work and kept me informed each and every step of the way.
It truly was a pleasure having my roof installed by USA Roof Masters. It's hard to find a really good company with great work ethics and not to mention awesome people. You hear so many bad things about roofing companies which in turn makes it so much harder for the good guys to earn the trust they deserve.
Kudos to all of you!!
Thank you again and much appreciated!
I have referred them to MANY people
I like what they did and I was very satisfied with them. I will use your company again if I need to.
They were very professional and knowledgeable. They were able to answer any questions that I had. Their responses were always accurate when in need.
They were very efficient, very organized, and did a good job.
Very smooth no issues they took care of everything. The work is great and high quality. Matt Harker was excellent to work with and had no problems getting in touch with them with any questions.
So we had a roof leak out of the blue after a hail storm and we called them up as they were one of the highest rated on Google reviews in our area and were local and had a free inspection. Matt Harker came out and helped inspect the roof looked at the damage and gave us an honest assessment of the damage and the remedies. We apparently had a lot of hail damage from the storm and it wasn't even like made up he showed up pictures drew circles so we called out insurance company (Metlife) The insurance company sent their adjuster and got the whole thing cleaned up real quick.
Then Matt and his team took over from there. They explained every step of the process helped explain what the differ parts do and then we got to pick the color. Install day came they were here early and finished in 8 hours took care of moving things out of the way and put everything back (better then they even found it) and the results are fantastic. He has been in constant communication making sure we are happy the whole time I feel like I can contact him any time and get a good response.
I have no complaints to be honest. They use excellent materials (Highest rated shingles by Consumer Reports in fact I looked that up on my own they didn't even advertise that) great workers who do everything carefully and properly and responsive service. With a nice long warranty to boot (We are getting the 50 year warranty)
During two storms less than a month apart my roof sustained significant damage. After dealing with two separate roofing companies I met Phil DeGregorio from USA Roof Masters who left a brochure. At that time I didn’t realize that roofer #2 had no plans to take on the project and basically just disappeared so in hindsight I was glad I kept Phil’s brochure. From the first call I made to Phil, I received nothing but the most professional service, usually unheard of from not only a roofing company but from most contractors. He explained their program in full detail and told me his office would be in touch with a start date. As promised I was called within the next day or two and in spite of a few delays in scheduling which were weather related, his team showed up early on a Saturday morning and not only completed the job beautifully, but cleaned up so that everything was immaculate. They even went out of their way to replace an outdoor spotlight bulb that was mounted on the 2nd floor exterior wall. Once complete, Phil stayed in contact with my insurance company and made sure I was copied on all emails.
This is the second roof I’ve had replaced in 30 years and I would wholeheartedly recommend USA Roof Masters to anyone who may be looking to replace theirs.
I was able to watch USA Roofmaster and two other roofing contractors working in our neighborhood around the same timeframe. I find USA RM to be very efficient and yet still quite careful. They complete the job faster than everybody else. One reason might be that their crew were more agile on the roof. We were told that we have one of the most difficult roofs they have worked on. It took them nearly 3 days to complete our roof that measures 57 squares. But we have 3 areas with 12 pitch steepness.
Great crew very clean and professional
USA Roof Masters came when they said they would. They replaced my house and shed roof in under a day and cleaned up every thing just as they said they would. The Supervisor answered all my questions. I highly recommend them.
Always do your research on a product before you commit. Owens Corning is a great quality product! I did my research and I know that Owens Corning is the number one company to use for roofing.
From the time we contacted USA Roof Masters, they showed complete professionalism. Our Sales Rep, the Job Supervisor who spent the entire time at our house and the crew that completed the work all did a fantastic job. All questions were answered and all clean-up was completed. We would recommend USA Roof Masters to everyone. Great job!
USA Roof Masters dedicated their time on our job exclusively with a Supervisor there throughout the job to guide the crew and answer all my questions. They actually took amazing photos from a drone before, during and after the job. I would hire them again but I'm pretty sure our roof will last a very long time...great job.
I was very satisfied with USA Roof Masters! They are a professional company I would highly recommend to anyone!
They were professional and accommodating, and a great company to work with.
Areas Of Satisfaction - I was pleased with the process.
Current Referrals - I have recommended them.
Recognized Excellence - I was pleased with Dennis, Tom, and project manager.
Additional Comments - It was awesome. I wish more companies were like them.
Blown away by this company and the quality of the roof. Helped me along every step of the way from initial consultation to through to job completion. As a first time homeowner getting a new roof can be an intimidating process but these guys made it an absolute breeze!!
The USA Roof Master team is accountable to the commitments they make...they take pride in their work...from beginning to end.
USA Roof Masters are absolutely amazing. I got a teak roof and I was nervious about getting color. It is awesome. I could not be happier.
USA Roof Masters did a wonderful job! What started out as them offering a free repair to healthcare professional turned into them helping us to get a whole new roof due to severe storm damage. Phil was extremely helpful and documented everything for us and dealt with the insurance company directly himself. We couldn't be happier!
USA Roof Master was excellent, communication was good they were on time and cleaned well. It looks good, My wife likes it and that was important. They provide us with a quality job well done in one day. Everyone in the neighborhood is commenting on how quickly and efficiently the project was completed.
Areas Of Satisfaction - I was most satisfied with the drone and how well it took the pictures to show me what was happening. This was very impressive. Most importantly they clean up as if they were never here.
Value - They did it for free.
I am very happy with my new roof the process was very easy and the young man Jim helped us even with the financing the workers were all awesome worked very hard and finished in one day the roof then came back another day and finished all my gutters I get lots of compliments on my roof which makes me very happy that I made the right choice
Value - They did the job for free because I am a nurse. How wonderful is that!!
They responded quickly to my request, but my mom’s roof is not scheduled yet.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of USA Roof Masters as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys