USA Roof Masters was awesome!I highly recommend this company.Their entire team from sales to installation was great to work with.
Everything was 100%. They were on time, and worked around my schedule. We scheduled it on a week that I had off.
My interactions with USA Roof Masters were professional. They were well organized and impressed me as a business with dedication to customers.
They did the job, and they know what they're doing.
Overall, USA Roof Masters did a good job.
I have to say, working with USA Roof Masters has been a pure delight. We were very happy with all aspects of the install. From first contact all the way through to the cleanup. Mike Ellershaw had been extremely helpful over the course of time with everything from what to expect before and after the install. I also want to give a shout out to Jeremiah and his crew as well. All the guys were very respectful, kind, eager to work and kept me informed each and every step of the way. It truly was a pleasure having my roof installed by USA Roof Masters. It's hard to find a really good company with great work ethics and not to mention awesome people. You hear so many bad things about roofing companies which in turn makes it so much harder for the good guys to earn the trust they deserve. Kudos to all of you!! Thank you again and much appreciated! Ed Turner
I have referred them to MANY people
I like what they did and I was very satisfied with them. I will use your company again if I need to.
They were very professional and knowledgeable. They were able to answer any questions that I had. Their responses were always accurate when in need.
They were very efficient, very organized, and did a good job.
Very smooth no issues they took care of everything. The work is great and high quality. Matt Harker was excellent to work with and had no problems getting in touch with them with any questions.
So we had a roof leak out of the blue after a hail storm and we called them up as they were one of the highest rated on Google reviews in our area and were local and had a free inspection. Matt Harker came out and helped inspect the roof looked at the damage and gave us an honest assessment of the damage and the remedies. We apparently had a lot of hail damage from the storm and it wasn't even like made up he showed up pictures drew circles so we called out insurance company (Metlife) The insurance company sent their adjuster and got the whole thing cleaned up real quick. Then Matt and his team took over from there. They explained every step of the process helped explain what the differ parts do and then we got to pick the color. Install day came they were here early and finished in 8 hours took care of moving things out of the way and put everything back (better then they even found it) and the results are fantastic. He has been in constant communication making sure we are happy the whole time I feel like I can contact him any time and get a good response. I have no complaints to be honest. They use excellent materials (Highest rated shingles by Consumer Reports in fact I looked that up on my own they didn't even advertise that) great workers who do everything carefully and properly and responsive service. With a nice long warranty to boot (We are getting the 50 year warranty)
During two storms less than a month apart my roof sustained significant damage. After dealing with two separate roofing companies I met Phil DeGregorio from USA Roof Masters who left a brochure. At that time I didn’t realize that roofer #2 had no plans to take on the project and basically just disappeared so in hindsight I was glad I kept Phil’s brochure. From the first call I made to Phil, I received nothing but the most professional service, usually unheard of from not only a roofing company but from most contractors. He explained their program in full detail and told me his office would be in touch with a start date. As promised I was called within the next day or two and in spite of a few delays in scheduling which were weather related, his team showed up early on a Saturday morning and not only completed the job beautifully, but cleaned up so that everything was immaculate. They even went out of their way to replace an outdoor spotlight bulb that was mounted on the 2nd floor exterior wall. Once complete, Phil stayed in contact with my insurance company and made sure I was copied on all emails. This is the second roof I’ve had replaced in 30 years and I would wholeheartedly recommend USA Roof Masters to anyone who may be looking to replace theirs.
I was able to watch USA Roofmaster and two other roofing contractors working in our neighborhood around the same timeframe. I find USA RM to be very efficient and yet still quite careful. They complete the job faster than everybody else. One reason might be that their crew were more agile on the roof. We were told that we have one of the most difficult roofs they have worked on. It took them nearly 3 days to complete our roof that measures 57 squares. But we have 3 areas with 12 pitch steepness.
Great crew very clean and professional
USA Roof Masters came when they said they would. They replaced my house and shed roof in under a day and cleaned up every thing just as they said they would. The Supervisor answered all my questions. I highly recommend them.
Always do your research on a product before you commit. Owens Corning is a great quality product! I did my research and I know that Owens Corning is the number one company to use for roofing.
From the time we contacted USA Roof Masters, they showed complete professionalism. Our Sales Rep, the Job Supervisor who spent the entire time at our house and the crew that completed the work all did a fantastic job. All questions were answered and all clean-up was completed. We would recommend USA Roof Masters to everyone. Great job!
USA Roof Masters dedicated their time on our job exclusively with a Supervisor there throughout the job to guide the crew and answer all my questions. They actually took amazing photos from a drone before, during and after the job. I would hire them again but I'm pretty sure our roof will last a very long time...great job.
I was very satisfied with USA Roof Masters! They are a professional company I would highly recommend to anyone!
They were professional and accommodating, and a great company to work with.
Areas Of Satisfaction - I was pleased with the process.
Current Referrals - I have recommended them.
Recognized Excellence - I was pleased with Dennis, Tom, and project manager.
Additional Comments - It was awesome. I wish more companies were like them.
Blown away by this company and the quality of the roof. Helped me along every step of the way from initial consultation to through to job completion. As a first time homeowner getting a new roof can be an intimidating process but these guys made it an absolute breeze!!
The USA Roof Master team is accountable to the commitments they make...they take pride in their work...from beginning to end.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of USA Roof Masters as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys