So we had a roof leak out of the blue after a hail storm and we called them up as they were one of the highest rated on Google reviews in our area and were local and had a free inspection. Matt Harker came out and helped inspect the roof looked at the damage and gave us an honest assessment of the damage and the remedies. We apparently had a lot of hail damage from the storm and it wasn't even like made up he showed up pictures drew circles so we called out insurance company (Metlife) The insurance company sent their adjuster and got the whole thing cleaned up real quick. Then Matt and his team took over from there. They explained every step of the process helped explain what the differ parts do and then we got to pick the color. Install day came they were here early and finished in 8 hours took care of moving things out of the way and put everything back (better then they even found it) and the results are fantastic. He has been in constant communication making sure we are happy the whole time I feel like I can contact him any time and get a good response. I have no complaints to be honest. They use excellent materials (Highest rated shingles by Consumer Reports in fact I looked that up on my own they didn't even advertise that) great workers who do everything carefully and properly and responsive service. With a nice long warranty to boot (We are getting the 50 year warranty)
During two storms less than a month apart my roof sustained significant damage. After dealing with two separate roofing companies I met Phil DeGregorio from USA Roof Masters who left a brochure. At that time I didn’t realize that roofer #2 had no plans to take on the project and basically just disappeared so in hindsight I was glad I kept Phil’s brochure. From the first call I made to Phil, I received nothing but the most professional service, usually unheard of from not only a roofing company but from most contractors. He explained their program in full detail and told me his office would be in touch with a start date. As promised I was called within the next day or two and in spite of a few delays in scheduling which were weather related, his team showed up early on a Saturday morning and not only completed the job beautifully, but cleaned up so that everything was immaculate. They even went out of their way to replace an outdoor spotlight bulb that was mounted on the 2nd floor exterior wall. Once complete, Phil stayed in contact with my insurance company and made sure I was copied on all emails. This is the second roof I’ve had replaced in 30 years and I would wholeheartedly recommend USA Roof Masters to anyone who may be looking to replace theirs.
I was able to watch USA Roofmaster and two other roofing contractors working in our neighborhood around the same timeframe. I find USA RM to be very efficient and yet still quite careful. They complete the job faster than everybody else. One reason might be that their crew were more agile on the roof. We were told that we have one of the most difficult roofs they have worked on. It took them nearly 3 days to complete our roof that measures 57 squares. But we have 3 areas with 12 pitch steepness.
Great crew very clean and professional
USA Roof Masters came when they said they would. They replaced my house and shed roof in under a day and cleaned up every thing just as they said they would. The Supervisor answered all my questions. I highly recommend them.
Always do your research on a product before you commit. Owens Corning is a great quality product! I did my research and I know that Owens Corning is the number one company to use for roofing.
From the time we contacted USA Roof Masters, they showed complete professionalism. Our Sales Rep, the Job Supervisor who spent the entire time at our house and the crew that completed the work all did a fantastic job. All questions were answered and all clean-up was completed. We would recommend USA Roof Masters to everyone. Great job!
USA Roof Masters dedicated their time on our job exclusively with a Supervisor there throughout the job to guide the crew and answer all my questions. They actually took amazing photos from a drone before, during and after the job. I would hire them again but I'm pretty sure our roof will last a very long time...great job.
I was very satisfied with USA Roof Masters! They are a professional company I would highly recommend to anyone!
They were professional and accommodating, and a great company to work with.
Areas Of Satisfaction - I was pleased with the process.
Current Referrals - I have recommended them.
Recognized Excellence - I was pleased with Dennis, Tom, and project manager.
Additional Comments - It was awesome. I wish more companies were like them.
Blown away by this company and the quality of the roof. Helped me along every step of the way from initial consultation to through to job completion. As a first time homeowner getting a new roof can be an intimidating process but these guys made it an absolute breeze!!
The USA Roof Master team is accountable to the commitments they make...they take pride in their work...from beginning to end.
USA Roof Masters are absolutely amazing. I got a teak roof and I was nervious about getting color. It is awesome. I could not be happier.
USA Roof Masters did a wonderful job! What started out as them offering a free repair to healthcare professional turned into them helping us to get a whole new roof due to severe storm damage. Phil was extremely helpful and documented everything for us and dealt with the insurance company directly himself. We couldn't be happier!
USA Roof Master was excellent, communication was good they were on time and cleaned well. It looks good, My wife likes it and that was important. They provide us with a quality job well done in one day. Everyone in the neighborhood is commenting on how quickly and efficiently the project was completed.
Areas Of Satisfaction - I was most satisfied with the drone and how well it took the pictures to show me what was happening. This was very impressive. Most importantly they clean up as if they were never here.
Value - They did it for free.
I am very happy with my new roof the process was very easy and the young man Jim helped us even with the financing the workers were all awesome worked very hard and finished in one day the roof then came back another day and finished all my gutters I get lots of compliments on my roof which makes me very happy that I made the right choice
Value - They did the job for free because I am a nurse. How wonderful is that!!
They responded quickly to my request, but my mom’s roof is not scheduled yet.
I am a health worker, and they came out free of charge.
Recognized Excellence - I would like to recognize Tom for exceptional service. I appreciate that it was free of charge.
Areas Of Satisfaction - USA ROOF MASTERS definitely exceeded any presented expectations, even their own!
I'm a retired engineer. Back in a day when there were no student loans I worked construction to pay tuition. Among other things I did some roofing myself. The crew sent to my home was extraordinary. Well organized, quick and left the place clean as though they were never there. I can't recall if I ever gave anyone a 5 star rating before but these folks are getting one from me. Several of my neighbors had them and I have heard no complaints.
Areas Of Satisfaction - I remember what seems a million years ago the messes we often made roofing folks homes. These folks functioned like a well oiled machine.
Recognized Excellence - Their crew supervisor was incredible. My wife was concerned about her gardens. He made sure that she was made comfortable. They damaged two small plants and she told them not to worry about it. He went out on his own and replaced the for her. Their sales guy was on call no matter what my questions were and he dealt with the insurance company the whole way.
Areas Of Satisfaction - Excellent work, quick response to a minor problem nor odd
Recognized Excellence - Yes, Frank the sales rep, Alfonso lead Forman,
Areas Of Satisfaction - I was most satisfied with the workmanship and the work crew. They completed the project in a timely manner.
They did a very good job.
Recognized Excellence - I would like to recognize my service tech, Amin.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of USA Roof Masters as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys