My recommendation would come with a warning reguarding the installer who actually installed our walk-in shower. Get anyone but him. Shoddy work and had to be re-done.

They did outstanding work - but it did take five days.

USA Bath did a quality job on my tub installation.

Working with USA Bath was so easy and so pleasant. The sales person was very knowledgeable, brought many samples of materials and designs available and and was able to advise us on the best look for our home. On the day of the installation the workman showed up on time and went promptly to work. He took care not to damage our home and cleaned up when he left. He made sure we were satisfied with all of his work and kept us informed of the progress and any problems he encountered. Overall a wonderful experience!

I am very pleased.

We had to have it repaired twice, and it had a major leak that was never repaired. We had to give our home buyer and $8,000 credit due to that.

There was a distinct lack of communication. As soon as the contract was signed, it was 'don't call us, someone will contact you'. We had a projected start date of 8 weeks from the date of when we signed the contract, and finally called someone after not hearing anything that whole time. They said it would be another month before work started.
We had to pay a permit fee at the end of completion, which we weren't informed of beforehand. The glass was not sealed all the way so there was leaking and we had to call someone to come fix it. Plus, we got a letter 2 months after completion stating we needed to have an inspector come and look at everything and to do it before our permit expired or we'd have to purchase another one.
I guess I thought a project of that magnitude would have had all those details ironed out by the company I used, and if not, would have informed me of what I would need to do to make sure the job was complete; but there was a definite lack of communication.

They left out a bunch of stuff when we went through the initial, which caused us more money.

There was a problem in my bathroom and I called them and the response was slow. We had to call a number of times. It was a warranty job but I still had to pay out of my pocket for someone else to fix the job.

We were just very please with the work USA Bath did with both of our bathrooms.

They cut the cement and didn't cover anything up. They left the door open and it took me two to three days to clean the dust, and they didn't tell me that there will be dust everywhere.

We had to have a leak fixed twice. That is the only reason it is not 5 stars.

It has been a lifesaver. no more fever of falling in the shower.

We were very pleased with the ones who installed the new shower, and then the shower doors. We were happy with the materials used.
We were very frustrated with the office contacts. We received an email saying our finish date would be 4-5 weeks late. No reason given. Then when we received a call that our materials had arrived and ready for the installation, we were told the earliest available date for all next installation would be another month. So the project began nine weeks after the initial end date, two weeks after the postponed end date. Then the "2-3 weeks" for the shower doors was over a month.
So the completion was over two months past what our salesperson said.

Multiple delays. Salesperson was responsive, but coordinator of project was unconcerned with the delays and lack of follow

Good experience

The work performed by the installer was the best part. Other than that we are not satisfied by the technical information requested from the Office Manager / Sales Administrator in California. She could not provide specific information regarding the type of walls installed in the bath even after letting her know that according to Home Depot the walls installed could not have been provided by Home Depot because they did not provide that kind of material.

NO FOLLOW-UP, DESPITE PROBLEMS! I'VE had a stroke. Not at home now. Phone is: 303 435 5001

I understand that you’re very busy and that it takes a while to start and finish the job. Mine was no different than anyone else’s. The young man that came was very knowledgeable, friendly, and quick. My wife was home during the installation. It took him 2 1/2 days to finish the job because he ran into a few problems one of which was plenty. On the second day another gentleman showed up to help him. That was in Friday. He had to come back on Saturday to finish the job. I was a little upset that he didn’t clean up very well but I do understand. The caulking wasn’t done to my liking and he left the stickers on the glass doors and left them Not completely cleaned. I still think he did a fantastic job and the product is amazing. I do appreciate his hard work.

It took them almost 4 months to put my shower in so I would be kind of hesitant to give them my friends. I kept calling them and they said they had to get things from Chicago. I worked in the airline industry and I know it does not take 2 weeks to get parts from Chicago to Sacramento.

Everything we decided on as well as communication job start, finish is excellent in every way. Highly recommend USA Bath

I would recommend USA Bath to anyone looking to remodel their bathroom. They were professional, tidy and work done on time as stated.

I was very happy with the work and the gentleman.

The work was done in two days. The man kept the house clean while he was doing it. We use it every day; it's comfortable and exactly what we needed.

Our installer, Vlad, was punctual and professional every day of the entire project. His craftsmanship and attention to detail was near perfection! Vlad is truly a hard worker and a true asset to the company and I wish him continued success!