I was very happy with the work and the gentleman.
The work was done in two days. The man kept the house clean while he was doing it. We use it every day; it's comfortable and exactly what we needed.
Our installer, Vlad, was punctual and professional every day of the entire project. His craftsmanship and attention to detail was near perfection! Vlad is truly a hard worker and a true asset to the company and I wish him continued success!
The staff were all very friendly and professional. I am extremely happy with the outcome of the product. Thank you.
They did a great job. Jason was very good and was flexible with our schedule even though he didn't have to be. He was awesome.
Everyone was very professional. My brother has cancer and they worked with me. I appreciate how they worked with me, and I was able to leave my house without having to worry about my things. I was comfortable and very impressed! The work was excellent, and if I get another house they can do does bathrooms as well. Everyone was great, it was worth every penny, and it's worth paying for when the work is professional.
They did a great job. My husband and I chose the same acrylic without even knowing it.
2 year ago, I had bad experience hired contractor (my friend’s son) to remodel my master bathroom shower plus vanity sink. It was disaster. The granite backsplashes of vanity sink, did not match with the color of the granite sink. The tiles in master bathroom shower’s wall were uneven and shower head was too low, the drain hold was unfinish and bed smell came out from the drain hold. The guest bathroom venting exhaust fans was not connected through the roof top. On top of that, the contractor had a medical problem and needed time for his recovery. So, I end up wait for all most 2 year. I had enough. I found USA BATH through Home Depot. I decided to do guest bathroom shower too. It took only 10 days to install. I’m extremely happy with both my new master bathroom shower plus vanity sink and the guest bathroom shower. Dylan, my installer was beyond clean. On time, efficient, friendly and very professional. He did awesome work and fixed the mistake of the previous contractor. Both showers done gorgeous and beautiful. I am very pleased to have Dylan as my installer; he should get pay rise.
Great working with this company. Looking forward to be able to work with them again for the other bathroom.
The team at USA Bath were amazing to work with. Once the construction got underway, the contractor was super easy to deal with and left the area very clean each afternoon he left. He also was great with my two dogs which was important to me. The quality of work is exceptional; we just Love our new shower enclosure and sink counter tops and new sinks. Everything was wonderful, and the work only took 5 days total.
Several feet short of base board, so base board was not installed under sink cabinet.Didn't install a transition product between bedroom rug & bathroom flooring.
Areas Of Satisfaction - The install was quick, quiet, and done superbly! The sales consultant led me step by step through each choice of materials with superior knowledge about all products and any additions I wished to make. The follow-up has been prompt to answer my questions. Of all the remodeling I had done in the past 9 months, USABath was the best company I worked with. I LOVE my new shower!
From the sales rep who helped us design our perfect shower through the project managers in the office that made sure all permits were acquired prior to the start of the job, all material arrived free from defects and before the scheduled installation, and the job was scheduled conveniently for us, to the installers, one who installed the shower itself and another who came a week later to install our custom shower door and an extra shelf we added on last minute, USA Bath employees were exceptional, conscientious, courteous and just downright amazing. Every single one of them clearly enjoyed his or her part in this project and showed a true pride in his or her work. My husband and I were impressed with all of them and will recommend them to all our friends and relatives interested in remodeling their bathrooms. USA Bath staff did outstanding work that we really appreciate!
Amazing customer service from A liz!!!Perfection of work by installer Dylan! Perfect glass install by Jason! These folks are the word Perfection! Never seen or experienced folks like USA Bath. What a group. Love my new shower. Thank you to a wonderful team! I’ll never forget you! Gay Siders
I am really happy with the results.
they were very professional and clean
Highly professional in all aspects of their work from planning to installation.
Areas Of Satisfaction - The whole team was very professional and knowledgeable. They gained my trust in believing that they will provide the best work for my remodel. And they did a amazing job,
Recognized Excellence - Liz Minnis, the project manager on the job was there from the beginning. She was on top of every detail and the project went as smoothly as it did because of her. Ivan the installer was also pretty amazing. He explained everything he was doing along the way and was very thoughtful and his work speaks for itself. He did an excellent job.
Professional, respectful, and competent from beginning to end. Knowledgeable sales information during the initial visit, accurate follow-up measurements, resulting in a successful installation with quality materials that will increase the value of our home. We could not be happier! The installer went to great lengths to complete the job to our satisfaction, while being respectful and pleasant the entire time. Kudos all around!
Areas Of Satisfaction - everything and everyone was perfect
Areas Of Satisfaction - From start to finish I was very satisfied with my experience. Every person we dealt with as professional and friendly. They answered all of our questions and was very knowledgeable.
Recognized Excellence - Shasta and Ivan (our installer) provided excellent service.
Personal Message - Thank you for your business and I really love that you offer the life time warranty.
The installer was really superb.
Areas Of Satisfaction - I was most satisfied because the shower looks great. It is in an old house and it looks fabulous. It looks like it should be there.
Recognized Excellence - I would like to recognize Philip for his exceptional service. He was the installer.
Personal Message - I would just like to tell the owners of Bath Planet, great job.
USA Bath is amazing.
Areas Of Satisfaction - I was most satisfied with the installation because of the customer service.
Personal Message - I would just like to say thank you to the owners of Bath Planet.
Areas Of Satisfaction - I was most satisfied with the workmanship.
Recognized Excellence - Brian....he was able to solve any problem that came up no matter how small. He listened to us and put our concerns to rest.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of USA Bath - Home of Bath Planet in Sacramento as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys