They slide from side to side but I cain't get to clean the outside becuase they are to heavy to lift. The salesman only had one sample. Also I ask about window being tented in front. center of big window in front does not have the screen. not good at all.

Great windows

Extremely happy with install team

Additional Comments

Additional Comments - Excellent service highly recommend

caulking

Install crew were considerate and well trained.

See below comments
For 21,000 I should have had top notch windows and I should not have know the workers were here

Professionalism and cleanliness

I am having trouble with the door that was installed the handle does not latch and every time I open my garage door the door blows open so I have a unsecured door to my house and no one can come till next week I find this unacceptable

The issue with windows not remaining open is the reason for the 4 stars. Also, I don’t think customers should be charged a service call to have this particular issue resolved.

Cost is much higher than comparable product from other stores

A

Overall, the process was good. It took a long time to get it installed and the installation gets a C- grade for poor joints and leaving the window dirty. I got a fair price and I like the product.

I like my windows and the first installer did a great job but he wasn’t prepared (with a second person) to install my kitchen window. He said the company would call me to set up another date to install it. They never called so a week later I contacted and set up a day/time. They come and install it and use raw wood around the opening (which is fine I just didn’t know it wouldn’t be flush). They removed the old trim but didn’t bring trim to replace it with and the spaces left for trim wasn’t uniform. Then they caulk the raw wood with clear silicone caulk that cannot be painted leaving it impossible to paint the wood without removing the caulk. They even left the sticky label on the window and the outside looks odd around the siding. They leave with the same comment that the company would call me to set up a time/day to complete the trim. Again no call. I again call and set up a day. In the meantime the company does call me on 2 different occasions saying that I’ve requested a quote for windows (which I’ve already had and have them installed). The next installer comes but isn’t quite sure what to do as no one took pictures so he didn’t realize what the space looks like and that the trim will need to fit unequal spaces. He was also to remove the clear silicone and replace with white caulk. He did a good job making the trim look like it should but did not get all the silicone removed but caulked over it ( and a messy job on the caulking as well) I think you need more training for “professional” installation. The installation on that final window was far from a professional job that we paid for.

The workers were very friendly, nice polite, respected my property and did a fantastic job on the windows

None

I will attach the list below of the things that are not satisfactory. I would appreciate the damaged items being fixed. I would also appreciate my questions being answered and repairs made as needed. I am aware the amount of time this project took can not be changed for me, but I highly recommend that a discussion happen with future customers to verify they do not mind the amount of time involved.

This was a 13 hour job. This is too long.

The men worked hard.

There was a lot of dust and debris on the horizontal surfaces and carpet. 2 of the bedrooms had the most particulate. The particulate appeared to include sawdust, plastic, siding, and fiberglass insulation. We had to clean, dust, and change the sheets before we could go to bed. We spent the next 3 days cleaning. All blankets and comforters had to go to the cleaners.

Most of the windows seem to have a problem with their seal. The upper window has what looks like a rubber seal on the bottom. One or both sides of this seal is pushed down instead of staying flat.

The windows in the Change room, kitchen, and living room have some plaster knocked loose by the sill. The change room wall close to the sill has a nail that has started to back out of the wall.

The door to the garage does not appear to sit against the seal. From the garage side, the bottom of the door touches the seal but the top does not. On both sides there is an orange tag at the bottom of both sides of the jam.

The living room window screen middle does not sit in the slide channel on the outside. Each end does. There is a nail sticking out of the frame on the outside.

The sill on the living room window has at least 3 holes in the wood.

The screen’s direction sticker is upside down. Does that mean the screen is upside down?

The outside top of the slider looks like it is not flush, there is a gap. I am concerned this will allow water to infiltrate. Our metal siding has marks on it from the trimming to make the slider fit. The drywall by the slider was cracked.

I have picked up at least 8 pieces of metal trimmings laying in the yard and in bushes.

We felt from the beginning of the process to the installation that it all went very smooth.

Everything

The whole process was very easy and they did a nice job

It seemed that the regional manager was super interested and talkative when he wanted to give me a deal so good I couldn’t refuse. As soon as I signed the contracts i felt totally ghosted.

Timely and professional. Very well executed.

Quality product, friendly staff and reasonable price

very professional install

My feelings were buy two get two we only purched three so i felt that the third one should have been free

My mom and brother both went through you universal and so we went ahead and went with and did not regret it!

Additional Comments

Additional Comments - Kevin Foley was a great representative of the company and we are excited and feel good about our new windows!!

The installers did an excellent job. The windows are beautiful and make the rooms feel larger.

I reported issues with my tile grout around the one window and no one has contacted me to discuss. Disappointed.

Still Considering Us

Still Considering Us - Signed contract same day

Important Factors

Important Factors - Quality, price, finance options

The windows are great in both looks and quality. Plus, the installers did an excellent job and made sure everything was just right.

The phone people.
Where horrible They did not listen to my concerns and took me as a foolish person. It didn't know what I was talking about is if I don't know what's going on in my own house. I told them I need Replaced for the rotten wood. A treated me as if I didn't know what hour was talking about

Company representatives was very informative and helpful with my project especially with the price point of the project. Installation crew was very professional and friendly. Would recommend to others that needs windows

I love the door and think it is well made and the installation went smoothly except for 1 hiccup but that was rectified the same day

Yes!

.

The whole experience was great.

Over priced for what you get.

Loved how easy you made the entire process! Also installation was great - no fuss, no mess, super efficient.

Installers did a great job

Windows came earlier than expected, installer was on time, professional, courteous and cleaned up when finished.

The crew tried to leave without making sure that the job was done perfectly. Mrs Craig found several discrepancies in the work done. There was a gap in the top of the door that allowed sun to shine through, which meant that rain could've come through as well. There was a sharp piece of metal outside of the door that I could've cut my foot on. There was a messt texture to the trimming on my back door. There was plaster dust left all over my stove top and on the floor of my pantry, that I had to clean up myself. For the amount that we paid for this door, I don't appreciate the shorty job that was done. After I pointed out the errors that were there, the crew corrected them. The fact that they were going to leave with those errors there is just wrong!!!

Very good

They didn't drive me crazy with calls, they told me how it would progress and thats what happened. The salesman was very personable, the measurer was quick and accurate and the installers a pleasure.

Price is very expensive.

Important Factors

Important Factors - Quality and price.

Additional Comments

Additional Comments - Sales was very thorough.

Sales was very informative with hands on demonstrations. Reasonable pricing and easy installation. Loving my new windows which keep sounds out and easy to clean.

Knowledgeable person and very helpful.

Salesperson Professionalism

Salesperson Professionalism - Darren really knows his product and his competitor's as well. Demonstrated important features and was very professional.

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded my expectations in quality of installation and clean up, as well as quality and look of the product

Current Referrals

Current Referrals - A couple of my family members are considering windows, I have passed along my opinion & recommendations

Windows were cold opur first cold night

Their sales rep was very professional and knowledgeable of not only their company’s windows, but of their competitors quality of work as well which helped us finalize our decision. The installers were very respectful, and completed their work in a timely manner, they did a very thorough job