Excellent explanation, timely installation.

sales person was ok, however the installers were terrible with customer service. I'm hopeful, the windows were installed correctly. Universal did send out a person to clean up. This isn't the first survey I have completed. An agent did call me relative to the survey. She said I would be receiving a 50 dollar amazon card, I haven't received the card. I called office inquiring about the card that person said I would be receiving the card. Still haven't received the card.

I don't generally recommend as a rule, so the fact that I'm willing to do so (and have shared your contact info) is higher than you might think. That number could raise if the product quality proves true over time.

The sales was great and an expert. But only the installers were above and exceeding expectations.
Linda.

The running theme was over promise and under deliver. I’m happy to have the windows disappointed in the process and a bit disappointed by the final product.
If I were to do it again, I would have accepted the bid I got from sun windows instead.

Doors did not fit properly. Caulking was terrible. Doors are hard to slide close. Cleanup outside not done. Screws from old doors left in driveway and walkout area. Very poor job all around..

Install left garbage, glass in driveway, dings in the walls and did not trim removed areas flush.

Windoew quality great! Quality of work was good but a HUGE language barrier!

High quality windows. I love them

My first window buying experience was 5 stars. However after installation errors, replacement glass, lack of follow up and multiple reschedules this was not a good experience.

Professional work and consider it.

Love the doors and windows we purchased.

They put whole in siding and damaged drywall removing windows

Quality was good, windows look very nice!

I love my new Window! It’s beautiful and I love seeing my Christmas tree through my new window! Installation was faster than I thought and efficient. The guys did a great job and cleaned up everything afterwards.

Long lead time, extended due to measurement error.

installation of windows was fast & clean. but the caulking job on the outside of the home was a bit sloppy

Wrong materials provided. Installation was sloppy

Lower the prices.

Make sure salesmen are aware of code requirements for window glass needed to be made with tempered glass within 5 feet of a tub.

Very good presentation
Looks beautiful inside and out

The worker was on time and he did a good job but the person who measured my bathroom window did not measure it right and the worker was supposed to come back with the correct window and put it in but so far has not showed up to do it.

We had a great experience the whole way through the process.

See below

The whole process went very smoothly, from the salesperson Scott, to the install crew. Very happy with the result.

Fast convenient

I have sent a couple neighbors over to you.

Their efficiency

First of all getting in contact with you is absolutely impossible. I even had to submit a Better Business Bureau complaint. Never received a copy of the contract until after the complaint was filed. Once we scheduled an install date. I got a no-show with no communication, I thought I had gotten to finally speak with somebody who could help me resolve my issuesand rescheduled the install, but only one person showed up for that. On the second day, I had two people, but no one spoke in English. They relied on a translator app, which wasn’t clear tried to contact the office. Nobody returned my call or my email. The wrong trim color was installed on my house, I had a couple of rotten boards which were replaced, but it was replaced with raw wood and will ride again in the next year or two because it wasn’t sealed or weather treated. When the siding was removed, it was scattered all over my yard. There was no cleanup until the third day when a dumpster finally arrived. I couldn’t speak to anyone on the crew because there was no person in charge that I could tell and no one spoke enough English for me to communicate any issues. The crew did not follow OSHA standards, it was just a couple of Spanish-speaking guys. I still owe you guys the final payment because no one is contacted me to make that final payment. I truly don’t understand how you run a business like this.

I will never recommend this company

Nothing

We are very happy with our windows and looking forward to getting our new doors! The warranty and quality of the products are really great as well.

The sales representative was very informative of the product and demonstrated that your product would save me money on my utility bills. Your installer was very polite and professional and had the windows installed in about 2 hours.

Finish the job no gutters or need to have better communications on when they are going to finish contract

If we know of anyone needing anything we will give you a referrell

The sales guy said I'd be able to open my door with 2 fingers. I figured that was an exaggeration but it's not even close. It's just as hard to open as my old door. The installers scratched the frame as well.

Tired chasing down for issues w my door

Windows arrived with multiple damages and I have now been waiting multiple months due to continuous ordering errors by your procurement team.

The crew that installed my windows and siding were friendly, professional and did an awesome job. I inspected after they left, they're clean up was amazing. Couldn't tell they were even here.

From sales to install the experience with universal windows was in one word superior

My installer was professional and efficient. He also communicated with me through the process. He installed 4 basement windows in 4 to 5 hours. The windows look great!

Na

Your customer service may be the worst I've ever seen. When you were trying to sell me the windows I had no trouble getting ahold of you. After they were sold it was a totally different story. Installers were great.

Communication is terrible. Won’t respond to my emails. I need a paid invoice for the job.

You didn't. Your products are a bit too expensive for the people l know.

Great product, great service.

Jordan and Caleb were very efficient installing the windows.

Our salesperson gave us incorrect information, leading to a delay in production, and was unresponsive when I reached out with questions. The customer service center is a hot mess. The connection sounded like robots in a tin can or I could hear five different conversations at once. One representative informed me that the permit hadn't been pulled from the city when I called after seven weeks after the measuring took place. The next week a different customer service representative informed me that the first person had given me incorrect information, the permit had been pulled before the windows went to manufacturing and they would take four more weeks. My salesperson told me it would take five weeks initially, then up to seven weeks. Ultimately this lead to the windows being installed at the same time that my kitchen was gutted for a renovation.

The actual installation was very good. Crew was very diligent and worked hard through the day, taking the same time and attention to detail at hour 12 they took at hour 1-2. The job estimating, delivery estimating and scheduling could be better. I reached out to the company at three and a half weeks to find out the status of the order/delivery and was told, “we were just going to contact you, you need to sign a change request. The change request had to do with the original front door option and an alternate decreed by corporate. Fine, signed it. Got an email at week 7-8 saying windows/door were on track and call to set up installation. Excellent! Called up to offer up installation dates, and was told my dates did not fit. In addition, if storage was required I would be responsible for paying for it. When I pushed back about the delay due to the company dictated change request, I was told “I am just reading the contract.” I was never charged for storage - thank you. During this call, I told them the days I would be available to allow install 19-20 August. On 15 August I get a call from an installation supervisor, “I have a great opportunity, I can have a crew at your house tomorrow! Let’s get this done. I felt pressured to say yes, despite not being able to be home. I said “Yes” initially and then four hours later called and canceled, emphasizing that 19 or 20 August were the days I could have the windows installed. Installation finally happened on 19 August. Window quality appears good. Value for money appears good, I am happy with the purchase.

The window we were told could be used to escape the basement, has 5 inches of clearance. Something happened with the fit of one so it couldn't get installed with the others, they were supposed to come back yesterday, it was a no call no show. The outside of the windows don't look finished because it is our rusty old frames.