I love the door and think it is well made and the installation went smoothly except for 1 hiccup but that was rectified the same day

Yes!

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The whole experience was great.

Over priced for what you get.

Loved how easy you made the entire process! Also installation was great - no fuss, no mess, super efficient.

Installers did a great job

Windows came earlier than expected, installer was on time, professional, courteous and cleaned up when finished.

The crew tried to leave without making sure that the job was done perfectly. Mrs Craig found several discrepancies in the work done. There was a gap in the top of the door that allowed sun to shine through, which meant that rain could've come through as well. There was a sharp piece of metal outside of the door that I could've cut my foot on. There was a messt texture to the trimming on my back door. There was plaster dust left all over my stove top and on the floor of my pantry, that I had to clean up myself. For the amount that we paid for this door, I don't appreciate the shorty job that was done. After I pointed out the errors that were there, the crew corrected them. The fact that they were going to leave with those errors there is just wrong!!!

Very good

They didn't drive me crazy with calls, they told me how it would progress and thats what happened. The salesman was very personable, the measurer was quick and accurate and the installers a pleasure.

Price is very expensive.

Important Factors

Important Factors - Quality and price.

Additional Comments

Additional Comments - Sales was very thorough.

Sales was very informative with hands on demonstrations. Reasonable pricing and easy installation. Loving my new windows which keep sounds out and easy to clean.

Knowledgeable person and very helpful.

Salesperson Professionalism

Salesperson Professionalism - Darren really knows his product and his competitor's as well. Demonstrated important features and was very professional.

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded my expectations in quality of installation and clean up, as well as quality and look of the product

Current Referrals

Current Referrals - A couple of my family members are considering windows, I have passed along my opinion & recommendations

Windows were cold opur first cold night

Their sales rep was very professional and knowledgeable of not only their company’s windows, but of their competitors quality of work as well which helped us finalize our decision. The installers were very respectful, and completed their work in a timely manner, they did a very thorough job

Terrible communication, I can't get ahold of anyone since the sale. Windows seem fine but what good is a warranty when no one will call you back?

I reached out after our install and have heard nothing from anyone on my concerns.

They follow through

I will recommend Universal Windows Direct every day, all day long, for the rest of my life. Most people are afraid to get new windows because they feel like they can't afford them, but sometimes you need to bite the bullet, and that was the best thing I have ever done.

Universal Windows Direct does not honor its agreements. We were informed that we would have a lifetime warranty with no fees. However I was informed a few days ago that we would be charged $149 for each visit.

Universal windows was very thorough with their work.

They were very expensive

The whole process was enjoyable. The gentleman that came out and explained the windows gave a great non pressured sales pitch and tried to find us the best price. The installers arrived on time and did a very professional job. Besides providing a quality product they did a wonderful job cleaning up.