See below

The whole process went very smoothly, from the salesperson Scott, to the install crew. Very happy with the result.

Fast convenient

I have sent a couple neighbors over to you.

Their efficiency

First of all getting in contact with you is absolutely impossible. I even had to submit a Better Business Bureau complaint. Never received a copy of the contract until after the complaint was filed. Once we scheduled an install date. I got a no-show with no communication, I thought I had gotten to finally speak with somebody who could help me resolve my issuesand rescheduled the install, but only one person showed up for that. On the second day, I had two people, but no one spoke in English. They relied on a translator app, which wasn’t clear tried to contact the office. Nobody returned my call or my email. The wrong trim color was installed on my house, I had a couple of rotten boards which were replaced, but it was replaced with raw wood and will ride again in the next year or two because it wasn’t sealed or weather treated. When the siding was removed, it was scattered all over my yard. There was no cleanup until the third day when a dumpster finally arrived. I couldn’t speak to anyone on the crew because there was no person in charge that I could tell and no one spoke enough English for me to communicate any issues. The crew did not follow OSHA standards, it was just a couple of Spanish-speaking guys. I still owe you guys the final payment because no one is contacted me to make that final payment. I truly don’t understand how you run a business like this.

I will never recommend this company

Nothing

We are very happy with our windows and looking forward to getting our new doors! The warranty and quality of the products are really great as well.

The sales representative was very informative of the product and demonstrated that your product would save me money on my utility bills. Your installer was very polite and professional and had the windows installed in about 2 hours.

Finish the job no gutters or need to have better communications on when they are going to finish contract

If we know of anyone needing anything we will give you a referrell

The sales guy said I'd be able to open my door with 2 fingers. I figured that was an exaggeration but it's not even close. It's just as hard to open as my old door. The installers scratched the frame as well.

Tired chasing down for issues w my door

Windows arrived with multiple damages and I have now been waiting multiple months due to continuous ordering errors by your procurement team.

The crew that installed my windows and siding were friendly, professional and did an awesome job. I inspected after they left, they're clean up was amazing. Couldn't tell they were even here.

From sales to install the experience with universal windows was in one word superior

My installer was professional and efficient. He also communicated with me through the process. He installed 4 basement windows in 4 to 5 hours. The windows look great!

Na

Your customer service may be the worst I've ever seen. When you were trying to sell me the windows I had no trouble getting ahold of you. After they were sold it was a totally different story. Installers were great.

Communication is terrible. Won’t respond to my emails. I need a paid invoice for the job.

You didn't. Your products are a bit too expensive for the people l know.

Great product, great service.

Jordan and Caleb were very efficient installing the windows.

Our salesperson gave us incorrect information, leading to a delay in production, and was unresponsive when I reached out with questions. The customer service center is a hot mess. The connection sounded like robots in a tin can or I could hear five different conversations at once. One representative informed me that the permit hadn't been pulled from the city when I called after seven weeks after the measuring took place. The next week a different customer service representative informed me that the first person had given me incorrect information, the permit had been pulled before the windows went to manufacturing and they would take four more weeks. My salesperson told me it would take five weeks initially, then up to seven weeks. Ultimately this lead to the windows being installed at the same time that my kitchen was gutted for a renovation.