I will attach the list below of the things that are not satisfactory. I would appreciate the damaged items being fixed. I would also appreciate my questions being answered and repairs made as needed. I am aware the amount of time this project took can not be changed for me, but I highly recommend that a discussion happen with future customers to verify they do not mind the amount of time involved.

This was a 13 hour job. This is too long.

The men worked hard.

There was a lot of dust and debris on the horizontal surfaces and carpet. 2 of the bedrooms had the most particulate. The particulate appeared to include sawdust, plastic, siding, and fiberglass insulation. We had to clean, dust, and change the sheets before we could go to bed. We spent the next 3 days cleaning. All blankets and comforters had to go to the cleaners.

Most of the windows seem to have a problem with their seal. The upper window has what looks like a rubber seal on the bottom. One or both sides of this seal is pushed down instead of staying flat.

The windows in the Change room, kitchen, and living room have some plaster knocked loose by the sill. The change room wall close to the sill has a nail that has started to back out of the wall.

The door to the garage does not appear to sit against the seal. From the garage side, the bottom of the door touches the seal but the top does not. On both sides there is an orange tag at the bottom of both sides of the jam.

The living room window screen middle does not sit in the slide channel on the outside. Each end does. There is a nail sticking out of the frame on the outside.

The sill on the living room window has at least 3 holes in the wood.

The screen’s direction sticker is upside down. Does that mean the screen is upside down?

The outside top of the slider looks like it is not flush, there is a gap. I am concerned this will allow water to infiltrate. Our metal siding has marks on it from the trimming to make the slider fit. The drywall by the slider was cracked.

I have picked up at least 8 pieces of metal trimmings laying in the yard and in bushes.

We felt from the beginning of the process to the installation that it all went very smooth.

Everything

Carlos and his team did a great job on the installation.

The whole process was very easy and they did a nice job

It seemed that the regional manager was super interested and talkative when he wanted to give me a deal so good I couldn’t refuse. As soon as I signed the contracts i felt totally ghosted.

Timely and professional. Very well executed.

Quality product, friendly staff and reasonable price

very professional install

My feelings were buy two get two we only purched three so i felt that the third one should have been free

My mom and brother both went through you universal and so we went ahead and went with and did not regret it!

Additional Comments

Additional Comments - Kevin Foley was a great representative of the company and we are excited and feel good about our new windows!!

The installers did an excellent job. The windows are beautiful and make the rooms feel larger.

I reported issues with my tile grout around the one window and no one has contacted me to discuss. Disappointed.

Still Considering Us

Still Considering Us - Signed contract same day

Important Factors

Important Factors - Quality, price, finance options

The windows are great in both looks and quality. Plus, the installers did an excellent job and made sure everything was just right.

The phone people.
Where horrible They did not listen to my concerns and took me as a foolish person. It didn't know what I was talking about is if I don't know what's going on in my own house. I told them I need Replaced for the rotten wood. A treated me as if I didn't know what hour was talking about

Company representatives was very informative and helpful with my project especially with the price point of the project. Installation crew was very professional and friendly. Would recommend to others that needs windows

I love the door and think it is well made and the installation went smoothly except for 1 hiccup but that was rectified the same day

Yes!

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The whole experience was great.

Over priced for what you get.

Loved how easy you made the entire process! Also installation was great - no fuss, no mess, super efficient.

Installers did a great job