Pricing I think I overpaid by a lot

There are a few issues the installers said would be corrected but I have not heard from anyone about these issues.

Tyler and Jason are excellent to work with.

Their Costomer service is out standing
Fast turn around being windows were made just for our home. Installation went smooth

Amazing windows and awesome customer service from beginning to end.

Window is scratched

Was an anxiety ridden nightmare with installation. Supposedly two days in May. Windows done in October. 5 months no trim and rotted exposed wood. And a mess of wood and nails and strips in the lawn I had to pick up. Sent pics throughout project. No apologies or compensation. Wrong window size on two of 16 windows replaced. Twice trim buckled, had to re-order rolls. 4 to 5 weeks between each re-order.

Not at all. Took too long to get windows ordered then installer damaged electrical wiring on the first trip. They showed up on two separate occasions with damaged windows and bad measurements. Months and months still not satisfied. And still waiting for the rice adjustment because I was quoted for complete tear out but they were all pocket fits.

I have already done this

The original visit with James was very good, explained everything and answered our questions. Universal was great at working around our calendar for the installation.

Our door is not correct and no one at your company will take care of.

Came on time, did an excellent job and was very tidy.

I asked for a receipt and window stain specs from Scott still haven’t received either

Staying professional and keeping the customer involved

I would highly recommend Universal Windows Direct to my friends and family!

Great service

Appreciated the time from order to install. 8 weeks.

Fast service. Quality product. Professional service

We e called left messages and never got a redponse

Windows look great and feel quality.

Someone came out and adjusted a few windows so they work better. I showed some flashing on the exterior that did not line up. Showed him the broken Hosta and an irrigation sprinkler hidden in my shrubs.

Windows look amazing!!

The installation was unsatisfactory

Initial install messed up in multiple ways later corrected but not up to my expectations

When our new windows were installed, the guys were pleasant, efficient, and the work is perfect.

Be on time and more precise trim work.

Excellent workmanship, windows look great

Great workmanship.

I told the salesman and the guy that did the measurements and installers I wanted to save the windows from lower level bedroom and 2 of the best storm windows they removed and took all with them I entrusted the installer with the work with out me staying home to watch and they could not even do as I requested to save to use to repair windows in my garage and I was told they installers where professional I don't need to baby sit them

The salesman was very informative and convincing. He showed us the window (had a sample) and all the qualities. The people who installed the window were very clean and did a great job. They really knew what they were doing.

Did a great job

Professional sales and service. Our salesman is top-notch

I highly recommend Universal Windows. The staff and the crew are very organized, timely, and professional.

Felt misled most of the process. Windows don't block out cold like I was led to believe. My sales rep was unresponsive. Installers didn't speak English so I couldn't ask questions. I was told by customer service that the installers' manager would call me, but that didn't happen. Personal property damage has not been addressed by customer service yet.

Everything

Extend lifetime warranty to windows that are painted as well as white

Jason replied a cracked window and showed me how to slant it open. He also took the time t suggest ideas on how to get the stickers off the window. Thanks Jason for explaining everything to me. I like my windows even more now.

I purchased Windows years ago from Universal and was very happy then so I purchased more this year and again very happy!

window glass is twice as thin as the replaced windows,so just as cold

Unethical salesman, poor communication, a lot of miscommunication. Poor quality of installation.

I think the reasons to recommend a contractor are being treated well, and getting a good value. We got both from Universal.

They told me that the cold would stay outside because the windows have double pane, but now that it's cold, the windows fog up and frost forms on the inside, and air from outside seeps in. I spoke to them well and they said that it's the humidity inside that causes it. I wouldn't recommend them to anyone.

We had UWD do our down stairs windows last year. They are perfect. This year upstairs windows were done horribly. I would talk to speak with someone to fix all issues as soon as possible.

For windows, yes

The installers were very professional and worked very hard. We are happy with installation!

Pricing is extremely high. Installation crews are very poor. Product quality is poor when weighed against cost.

The worst experience ever. Would not recommend to my enemies. Sent installers that spoke no English. They couldn’t communicate with me. Installed over totally rotted wood, didn’t complete the job I paid for. They seemed ill prepared on what exactly they were supposed to be doing. I showed them the contract which was a waste of time because they couldn’t read it. Absolutely unacceptable. Salesman wouldn’t return calls. They came 3 times to complete the job and after requesting they send at least one person that speaks English they sent more installers that could not. Very, very aggravating to pay thousands of dollars to replace just 2 windows and go through such a nightmare.

The company, sales person and installers were great. We already made a recommendation

Sales Knowledge

Sales Knowledge - My home visit sales person was great!

Important Factors

Important Factors - Cost, quality, customer service at every level in the company.

Sales Knowledge

Sales Knowledge - Was very understanding and resourceful on using your product for excellent appearance and function.

Additional Comments

Additional Comments - Thank you for Sunny being so prompt and working to find a possible solution & answering our questions