Lots of Issues with install and product

We were not pleased with the sloppy work that was done on our home. We had to have some rework done. The man that came to do the rework did a good job. He also made the comment that most people wouldn't have really noticed the spots I was pointing out to him. And white on white is hard to do... I don't care, I am paying good money for a supposedly good product that should have been installed much better. To apologize & send someone out to do rework is ok but it should have been done right the first time.. I gave a recommendation to my daughter Jody Strupp ... . She had windows replaced, they did a terrible job of clean up, poked a hole in her screen door ! Used the bed as a workbench. What did I get for my recommendation ,Shoddy workmanship No Longer will recommend your company.

The windows look great and are good quality. The sales team was very knowledgeable. Some areas for improvement with the communication with the install team but overall pretty satisfied.

I will need to see how the window responds to future Wisconsin winters.

Payment structure isn't comfortable for the customer. Getting a COI and a Lien Waiver were difficult, but 4 stars because they did come through on everything in the end.

Despite living minutes away from their office, it took MONTHS to get an appointment for our door. And then they showed multiple times without any hardware or answers about where our items were.

Universal Window did the job well and also was prompt on follow up. I had a problem with one window and within a week it was fixed. The technician was on time and pleasant.

Jamie might make sales, but he lies and forgets.

Sales lied about being able to get energy bills from before we moved in, to see the "guaranteed 34% savings". Installation did jot schedule the appointment to come out & showed up when I was not prepared for them - and installation employee was rude to me and threatened to send back my windows. Delivery payment was put thru on that day, to a credit card I dis not want to use - without talking to me 1st. Half the windows were hard to open - installer said I would get used to it. Repair tech came on site (after I called supervisor) and had to call his joss because he did not really know how to fix windows.

Your care for the needs of the customer is nonexistant. Horrible conflict resolution ability. Very poor. Very Disappointing.

The window is still very new so time will tell

May 21st. doors were installed knowing the Front door trim was not on the truck; and installing the screen door which was very different in color from the color photo printed on the computer. (no actual door paint samples; only pictures.? Today is June 7th. and we are still waiting to hear when the trim will be available for install and have not yet heard anything regarding possible options for the screen door situation. Meanwhile everyone who sees our door from the outside can not believe how terrible the job looks. We were required to pay in full before getting our problems resolved, which is really unacceptable.

We were not happy that the salesperson who took our order told us one thing and the measuring person told us another in regard to replacing the window framing on the house like we asked for. The salesperson also told us he would stop by during the installation and did not. The salesperson at the home and garden show had us excited for the free financing but failed to mention you had to put 40% down with the order to get that. Also, the order was put thru with the wrong color of aluminum to finish the outside of the window (we said black, and they sent white with the installers). This delayed the completion as they had to wait for the measuring person to bring the correct color which also made the installers late to their next install.

Not at all.

I would recommend them to a friend. They worked efficiently and were good at their job.

Absolutely will not recommend.

Installation was a challenge to get it so the windows were properly installed without air leakage around the window.

Hard working crew did a great job. Cleaned up afterwards and very polite

My project was started on October 31, 2023 and as of May 13, 2024 it is still incomplete. UWD has made as many as 5 trips to my home to attempt completion and each time did not have the correct material or the correct quantity of material.

Two workers got the job done in a day. Nice windows

It took so long to get our windows. It took a year to get our project completed. There were issues from the beginning, like scratched screen doors, windows that were not caulked, windows that would not come out to clean.

Pretty easy to work with, minimal damage to the siding of the house

The windows that universal direct sold me are not energy star. Rated for my region of the country at the point of sale, the salesman said they were energy, rated. Unfortunately, the tag on the sticker on the windoh shows my region that it's not energy star. Rated.

Windows were put in wrong and frost on the inside

Very good and fast installation

UWD is a male-dominate-thinking company. From the day I negotiated a second contract (the first one being in 2014) UWD REFUSED to acknowledge that the MRS. was capable of being able to handle all communications, including but not limited to signing, financing, and scheduling. Using the excuse that, "Our system uses the information from the original (2014) contract is a lazy reason for not being able to create separate accounts/order tickets; even this survey is addressed to "Jim and Katie"...they just can't get it right. While I appreciate the LIFETIME, transferable warranty, it's not enough to raise my overall rating to 2 stars (mostly because of the maddening communications I've had).
This rating has ABSOLUTELY NO REFLECTION on the salesperson, Scott.

they installed a large bay window and after the job was completed, I noticed a crack on the wall above the window and causing a long crack on the ceiling. Now they want me to chase around and try to find a Contractor who could figure out and take care of this issue. Why should I chase around and try to find a Contractor to solve this problem When Universal Windows did this internal crack situation to my house. They installed this Bay Window, they should correct this problem. I paid over $14000 for this new bay windowand I demand satisfaction.

I've had 6 visits after install and still not happy with inner framing and caulke all over and on wood window trim

The salesman was upfront and honest. Gave us an accurate timeframe and made buying the windows simple.

Installed new trim but did not stain or finish. Large gaps in mitre joints. Did not clean up leaving caulk and wood filler on the floors. Sloppy caulking around windows. Screw caps missing. Sliding door hard to operate, installers claimed it was due to newness of the door. Transition to door simply laid on the floor and caulked. Just to name a few….

The process took too long. It has taken almost 10 months to replace 4 windows.

I was charged an extra 750.00 dollars for replacement of framing on my basement windows. The installers never replaced the wood framing. I have asked repeatedly for a refund and still have not received my refund. I am highly disappointed with your company and will probably go elsewhere for window replacement in the future. I love your product but not your support.

We ordered a new front door/storm door and one kitchen window in February of 2023 with an expected installation date in 12-16 weeks. It took 6 months to get our first installation date and the only time we were given updates during that period was when we initiated a call to check for an update on timing of delivery. After multiple scheduled dates for installation we are still waiting for our front door installation to be completed. They have come 3 separate times and have been missing pieces to complete the job each time. The first time they were missing the entire transom piece. Communication has been poor through this whole process and everything is another 6-8 weeks when there is a problem.

From the time we ordered the windows, the turn-around time was within 2 months for installation. The quality of the employees and Antonio were great. The installation was very quick. They were polite, nice, and respectful.

we were told our payments would be $89....yet we ended up paying$122 per month....lot like bait and switch just to get us to sign

I wasn't happy with them.

I doubt I would give you a good review

1. It took more than a year from ordering time to the completion of the job.
2. The original installers were unprofessional, rushed me through explanations, left a messy site.
3. The "transom" windows were not delivered/installed as ordered to specifications.... It took several orders and installations for the correct windows.
4. Customer service was not prompt. In addition, there were issues in scheduling and a "no show" where I had to take off work
5. Many attempts at phone calls - left unanswered and calls not returned
6. Inconsistent communication with staff. There wasn't a project manager to consistently speak with.
7. Poor caulking; paint scratches and scrapes
8. Still issues with window sills and areas left with dirt smears and paint removed/damage

Had a few problems but they fixed them with no problems. Very friendly professional employees

Our new windows are amazing!

Great experience from being to the end.

Not sure at this time how they will hold up in the future

From my salesman, Brandon, to the schedulers, to the installers, EVERYONE at Universal Windows Direct has been wonderful! Brandon explained the features and warranty very well. I NEVER sign on the first visit. I like to think things over but I was so impressed I did sign the right away. The windows came in before the expected date and instillation was scheduled to my timing. The installers were polite, clean, friendly and did a wonderful job. My biggest issues was the noise from my very busy street. The new windows have made a great difference. When I save more money, I definitely call Universal Windows Direct (and Brandon) for a quote on my Bay window. Thank you for the great job!

i t enjoyed my sales rep jamie and he helped me out very much. i understand there can be issues with the current state of home improvement projects. My sales rep was always available with questions and concerns. will recommend only if they get the same sales rep as i did.

Very timely and good overall communication, but disappointed in the details.

I rarely recommend and contractors or suppliers to my acquaintances.

Our windows were left extremely dirty with dirty finger prints on the frames and glass both inside and outside. I spent 3 hours cleaning the windows upon installation and had to take the windows out to clean the outside glass. When I called to complain about this problem, a technician was sent to the house to clean them, upon arrival he immediately complained of waking up with back pain and wouldn't be able to reach any of the windows. After moving furniture and getting a ladder to help him, he didn't even attempt to fix the windows upstairs and just told us to use cleaning products to get it off. He stated he would leave said cleaning products but did not. The windows he did clean on the main level were hardly improved compared to their original dirty state.

I have not been satisfied from start to finish. Now we have a problem with the screen door to our new patio door. The technician came on 9/26. I was told I would get a call regarding another person coming out to look at the problem. It's been 3 weeks and no contact. You didn't waste any time when you wanted me to sign the contract but now there is no hurry to fix this problem.

yes i would highly recommend there product is very good

The installers and did a good job. Getting to that point was a little challenging.