On the initial visit on 11/12/25 the representative was so thorough in examining and documenting issues that had to be addressed in regards to insulation from the original installation and recalking areas inside and out plus noting the rescreening for 2 screens that was noted and took photographs of during installation. He made several calls to his supervisor informing them of what had to be done and scheduled the work for 11/18/25. His efforts were as professional as it get and much appreciated.

I’m 💯 percent satisfied we the family say thank you 🙏 very much my neighbor just came by and asked us if we are satisfied and if we do she is thinking about getting hers done. Again we are thankful. 😌

1/2 screens

Will share my experience with friends when recommending.

Keep your appointments on a better schedule. Have your installers call if they are going to be later than the window of time given. 1st time installers came 3 hours late. Then did not install saying the windows were too small. Jason came out to remeasure, and the windows were actually the right size. Another appointment made , again installers were 3 hours late. They got the windows in ,but had to come back another time and were 2 hours late, to finish the exterior trim. The installers were courteous & did a great on the finishing of the job. We were pleased with their work, even though this was a big inconvenience for us, to reschedule 3 different times.

Pricing I think I overpaid by a lot

There are a few issues the installers said would be corrected but I have not heard from anyone about these issues.

Tyler and Jason are excellent to work with.

Their Costomer service is out standing
Fast turn around being windows were made just for our home. Installation went smooth

Amazing windows and awesome customer service from beginning to end.

Window is scratched

Was an anxiety ridden nightmare with installation. Supposedly two days in May. Windows done in October. 5 months no trim and rotted exposed wood. And a mess of wood and nails and strips in the lawn I had to pick up. Sent pics throughout project. No apologies or compensation. Wrong window size on two of 16 windows replaced. Twice trim buckled, had to re-order rolls. 4 to 5 weeks between each re-order.

Not at all. Took too long to get windows ordered then installer damaged electrical wiring on the first trip. They showed up on two separate occasions with damaged windows and bad measurements. Months and months still not satisfied. And still waiting for the rice adjustment because I was quoted for complete tear out but they were all pocket fits.

I have already done this

The original visit with James was very good, explained everything and answered our questions. Universal was great at working around our calendar for the installation.

Our door is not correct and no one at your company will take care of.

Came on time, did an excellent job and was very tidy.

I asked for a receipt and window stain specs from Scott still haven’t received either

Staying professional and keeping the customer involved

I would highly recommend Universal Windows Direct to my friends and family!

Great service

Appreciated the time from order to install. 8 weeks.

Fast service. Quality product. Professional service

We e called left messages and never got a redponse

Windows look great and feel quality.