Pretty easy to work with, minimal damage to the siding of the house
The windows that universal direct sold me are not energy star. Rated for my region of the country at the point of sale, the salesman said they were energy, rated. Unfortunately, the tag on the sticker on the windoh shows my region that it's not energy star. Rated.
Windows were put in wrong and frost on the inside
Very good and fast installation
UWD is a male-dominate-thinking company. From the day I negotiated a second contract (the first one being in 2014) UWD REFUSED to acknowledge that the MRS. was capable of being able to handle all communications, including but not limited to signing, financing, and scheduling. Using the excuse that, "Our system uses the information from the original (2014) contract is a lazy reason for not being able to create separate accounts/order tickets; even this survey is addressed to "Jim and Katie"...they just can't get it right. While I appreciate the LIFETIME, transferable warranty, it's not enough to raise my overall rating to 2 stars (mostly because of the maddening communications I've had).
This rating has ABSOLUTELY NO REFLECTION on the salesperson, Scott.
they installed a large bay window and after the job was completed, I noticed a crack on the wall above the window and causing a long crack on the ceiling. Now they want me to chase around and try to find a Contractor who could figure out and take care of this issue. Why should I chase around and try to find a Contractor to solve this problem When Universal Windows did this internal crack situation to my house. They installed this Bay Window, they should correct this problem. I paid over $14000 for this new bay windowand I demand satisfaction.
I've had 6 visits after install and still not happy with inner framing and caulke all over and on wood window trim
The salesman was upfront and honest. Gave us an accurate timeframe and made buying the windows simple.
Installed new trim but did not stain or finish. Large gaps in mitre joints. Did not clean up leaving caulk and wood filler on the floors. Sloppy caulking around windows. Screw caps missing. Sliding door hard to operate, installers claimed it was due to newness of the door. Transition to door simply laid on the floor and caulked. Just to name a few….
The process took too long. It has taken almost 10 months to replace 4 windows.
I was charged an extra 750.00 dollars for replacement of framing on my basement windows. The installers never replaced the wood framing. I have asked repeatedly for a refund and still have not received my refund. I am highly disappointed with your company and will probably go elsewhere for window replacement in the future. I love your product but not your support.
We ordered a new front door/storm door and one kitchen window in February of 2023 with an expected installation date in 12-16 weeks. It took 6 months to get our first installation date and the only time we were given updates during that period was when we initiated a call to check for an update on timing of delivery. After multiple scheduled dates for installation we are still waiting for our front door installation to be completed. They have come 3 separate times and have been missing pieces to complete the job each time. The first time they were missing the entire transom piece. Communication has been poor through this whole process and everything is another 6-8 weeks when there is a problem.
From the time we ordered the windows, the turn-around time was within 2 months for installation. The quality of the employees and Antonio were great. The installation was very quick. They were polite, nice, and respectful.
we were told our payments would be $89....yet we ended up paying$122 per month....lot like bait and switch just to get us to sign
I wasn't happy with them.
I doubt I would give you a good review
1. It took more than a year from ordering time to the completion of the job.
2. The original installers were unprofessional, rushed me through explanations, left a messy site.
3. The "transom" windows were not delivered/installed as ordered to specifications.... It took several orders and installations for the correct windows.
4. Customer service was not prompt. In addition, there were issues in scheduling and a "no show" where I had to take off work
5. Many attempts at phone calls - left unanswered and calls not returned
6. Inconsistent communication with staff. There wasn't a project manager to consistently speak with.
7. Poor caulking; paint scratches and scrapes
8. Still issues with window sills and areas left with dirt smears and paint removed/damage
Had a few problems but they fixed them with no problems. Very friendly professional employees
Our new windows are amazing!
Great experience from being to the end.
Not sure at this time how they will hold up in the future
From my salesman, Brandon, to the schedulers, to the installers, EVERYONE at Universal Windows Direct has been wonderful! Brandon explained the features and warranty very well. I NEVER sign on the first visit. I like to think things over but I was so impressed I did sign the right away. The windows came in before the expected date and instillation was scheduled to my timing. The installers were polite, clean, friendly and did a wonderful job. My biggest issues was the noise from my very busy street. The new windows have made a great difference. When I save more money, I definitely call Universal Windows Direct (and Brandon) for a quote on my Bay window. Thank you for the great job!
My project was started on October 30,2023. It would have been completed that day except some how the storm doors were manufactured the wrong size. I have reached out to the local sales manager multiple times asking for a lead time on the replacement doors along with an explanation of how this could have happened only to be told initially he was looking into it and would get back to me. It is now November 7th and I haven’t heard anything from him or Universal Windows Direct at all! I also sent photos of the back entry door with Spray Insulation on the finished door and door seal and know there is likely no way to remove it without damaging the door and seal and got no response from the Sales manager at all! I would say your lucky I put 2 stars as opposed to none.
i t enjoyed my sales rep jamie and he helped me out very much. i understand there can be issues with the current state of home improvement projects. My sales rep was always available with questions and concerns. will recommend only if they get the same sales rep as i did.
Very timely and good overall communication, but disappointed in the details.