Payment structure isn't comfortable for the customer. Getting a COI and a Lien Waiver were difficult, but 4 stars because they did come through on everything in the end.
Unless they fix our problems. I would not recommend.
Despite living minutes away from their office, it took MONTHS to get an appointment for our door. And then they showed multiple times without any hardware or answers about where our items were.
Universal Window did the job well and also was prompt on follow up. I had a problem with one window and within a week it was fixed. The technician was on time and pleasant.
Jamie might make sales, but he lies and forgets.
Sales lied about being able to get energy bills from before we moved in, to see the "guaranteed 34% savings". Installation did jot schedule the appointment to come out & showed up when I was not prepared for them - and installation employee was rude to me and threatened to send back my windows. Delivery payment was put thru on that day, to a credit card I dis not want to use - without talking to me 1st. Half the windows were hard to open - installer said I would get used to it. Repair tech came on site (after I called supervisor) and had to call his joss because he did not really know how to fix windows.
Your care for the needs of the customer is nonexistant. Horrible conflict resolution ability. Very poor. Very Disappointing.
The window is still very new so time will tell
May 21st. doors were installed knowing the Front door trim was not on the truck; and installing the screen door which was very different in color from the color photo printed on the computer. (no actual door paint samples; only pictures.? Today is June 7th. and we are still waiting to hear when the trim will be available for install and have not yet heard anything regarding possible options for the screen door situation. Meanwhile everyone who sees our door from the outside can not believe how terrible the job looks. We were required to pay in full before getting our problems resolved, which is really unacceptable.
We were not happy that the salesperson who took our order told us one thing and the measuring person told us another in regard to replacing the window framing on the house like we asked for. The salesperson also told us he would stop by during the installation and did not. The salesperson at the home and garden show had us excited for the free financing but failed to mention you had to put 40% down with the order to get that. Also, the order was put thru with the wrong color of aluminum to finish the outside of the window (we said black, and they sent white with the installers). This delayed the completion as they had to wait for the measuring person to bring the correct color which also made the installers late to their next install.
Not at all.
I would recommend them to a friend. They worked efficiently and were good at their job.
Absolutely will not recommend.
Installation was a challenge to get it so the windows were properly installed without air leakage around the window.
Hard working crew did a great job. Cleaned up afterwards and very polite
My project was started on October 31, 2023 and as of May 13, 2024 it is still incomplete. UWD has made as many as 5 trips to my home to attempt completion and each time did not have the correct material or the correct quantity of material.
Two workers got the job done in a day. Nice windows
It took so long to get our windows. It took a year to get our project completed. There were issues from the beginning, like scratched screen doors, windows that were not caulked, windows that would not come out to clean.
Pretty easy to work with, minimal damage to the siding of the house
The windows that universal direct sold me are not energy star. Rated for my region of the country at the point of sale, the salesman said they were energy, rated. Unfortunately, the tag on the sticker on the windoh shows my region that it's not energy star. Rated.
Windows were put in wrong and frost on the inside
Very good and fast installation
UWD is a male-dominate-thinking company. From the day I negotiated a second contract (the first one being in 2014) UWD REFUSED to acknowledge that the MRS. was capable of being able to handle all communications, including but not limited to signing, financing, and scheduling. Using the excuse that, "Our system uses the information from the original (2014) contract is a lazy reason for not being able to create separate accounts/order tickets; even this survey is addressed to "Jim and Katie"...they just can't get it right. While I appreciate the LIFETIME, transferable warranty, it's not enough to raise my overall rating to 2 stars (mostly because of the maddening communications I've had).
This rating has ABSOLUTELY NO REFLECTION on the salesperson, Scott.
they installed a large bay window and after the job was completed, I noticed a crack on the wall above the window and causing a long crack on the ceiling. Now they want me to chase around and try to find a Contractor who could figure out and take care of this issue. Why should I chase around and try to find a Contractor to solve this problem When Universal Windows did this internal crack situation to my house. They installed this Bay Window, they should correct this problem. I paid over $14000 for this new bay windowand I demand satisfaction.
I've had 6 visits after install and still not happy with inner framing and caulke all over and on wood window trim