About this company
Universal Windows Direct of Indianapolis
Universal Windows Direct began in 2002 with William Barr and Michael Strmac who had nothing more than a 350 square foot office in Cleveland, and has since expanded into the nation’s top 20th home remodeling company. Universal Windows Direct first expanded into Indianapolis in 2015, seeking to bring all the culture, quality, and values established in Cleveland down to customers in the Indianapolis area. Universal Windows Direct of Indianapolis continues to provide customers in the Indianapolis area with the best products and absolute best prices on the market. Universal Windows Direct is your premiere location in Indianapolis for replacement windows, entry doors, and vinyl siding.
Types of work
GuildQuality surveys
Badges
Photos 22
Reviews 320
Of 350 respondents, 320 left a reviewRecent reviews
Barbara M.
Our installation was postponed several times, first due to a work slow-down at the suppliers, then due to a lack of communication between the measurer and the installers. Our windows are mostly block and metal frames, not wood, and the installers had to make several adjustments to their equipment and supplies before they could proceed.
Sandra D.
Additional comments
Additional Comments
Additional Comments - I feel the representative went above and beyond to make sure I was happy with the installation.
Lisa S.
I still feel a draft on at least one window I would like to make sure they put the better seals
Kirk H.
Blow me off on a Friday that I took work off for and did not contact me about it. Installed front door with no door bell or storm door. No date on when they will be coming back.
Edwin S.
Job still not finished after one month. Warehouse ran out of flashing material and is now back-ordered from factory. No indication when material will be received. Installation should not have begun without all of the materials being available.
Steve W.
Friendly sales safe and installers
Marshall W.
From start to finish the the process was great special, thanks to Mr. Houser.
Additional comments
Installers Professionalism
Installers Professionalism - Mark & Crew do five work!
Quality Of Workmanship
Quality Of Workmanship - Very happy with the product so far!
Overall Experience
Overall Experience - My experience was seamless!
Tracie G.
Additional comments
Clean
Clean - Not one piece of trash anywhere. !!
Overall Installation Experience
Overall Installation Experience - The best !!
Response
Thomas L.
I would recommend them because they handled my order well from choosing the windows to the install. Windows were what I expected and the installation was very fast and professional.
Ernest C.
Additional comments
Additional Comments
Additional Comments - They done a great job with installing and picking up after themselves
Lisa F.
The original work was less than amateur and the workmanship decreased the value of my home.
Response
Sabrina J.
I have already recommended your company to several friends
John W.
We wouldn’t recommend to an enemy. The salesman was great, very friendly. Also very skilled at only offering the most expensive product but pretending you’re getting a great deal when in fact, even other employees of this company acted surprised at what we had purchased. When we had issues with our installation, we had to call numerous times to even get someone to call us back and then they had nothing to offer or assist us. Terrible overall experience.
Response
Customer in Fishers, IN
They have been terrible about customer service after the fact. I’m not impressed.
Response
Jessica M.
Additional comments
Additional Comments
Additional Comments - Everything about this process was wonderful and smooth! The windows look better than we could have imagined from both inside and out! We couldn’t be happier!!!!
Stella M.
Once we got past the many mess ups done by the sales rep everything went well.
Additional comments
Installers Professionalism
Installers Professionalism - Installers were WONDERFUL!
Quality Of Workmanship
Quality Of Workmanship - Beautiful
Clean
Clean - They did a wonderful job on cleaning everything up.
Matt H.
The windows are well crafted and the opening was measured with precision before each one was made.
Additional comments
Overall Experience
Overall Experience - This is the second time we've purchased windows from UWD and we'd do it a third time without hesitation.
Jessica R.
I felt as if we were getting a good deal, and wow.. We were totally ripped off..
Response
Cindy F.
Additional comments
Installers Professionalism
Installers Professionalism - Was neat and cleaned up their mess
Rob H.
Not at all likely to recommend to anyone. The quality of work was pitiful. The owner of this company needs to see the work his company did with his own two eyes. Terrible!!!
Response
Roy R.
Beautiful (8) windows
Ed C.
We ordered 3 windows and a sliding patio door they came to install everything but only had the windows. They said they couldn't find the patio door yet had the hardware for it. That was on July 16th have been waiting on response about the status of the door. Called again on the 26th someone said they would check and return our call. Havent heard anything. Very unhappy as we paid $2000 so far and we have just 3 windows . Our total price was $4000 so if we never receive the door we better not be paying $2000 for 3 windows! Very disappointed in the company.
Annedia M.
From sales rep to installers, all were hard working gentlemen.
Greg W.
Already have
Joshua H.
Too many problems with a missing window to recommend to anyone! I'm still waiting to hear back about the window they couldn't find. Going on week 2.
GuildQuality
Customer feedback report
