Our installation was postponed several times, first due to a work slow-down at the suppliers, then due to a lack of communication between the measurer and the installers. Our windows are mostly block and metal frames, not wood, and the installers had to make several adjustments to their equipment and supplies before they could proceed.
Additional Comments - I feel the representative went above and beyond to make sure I was happy with the installation.
I still feel a draft on at least one window I would like to make sure they put the better seals
Blow me off on a Friday that I took work off for and did not contact me about it. Installed front door with no door bell or storm door. No date on when they will be coming back.
Job still not finished after one month. Warehouse ran out of flashing material and is now back-ordered from factory. No indication when material will be received. Installation should not have begun without all of the materials being available.
Friendly sales safe and installers
From start to finish the the process was great special, thanks to Mr. Houser.
Installers Professionalism - Mark & Crew do five work!
Quality Of Workmanship - Very happy with the product so far!
Overall Experience - My experience was seamless!
Clean - Not one piece of trash anywhere. !!
Overall Installation Experience - The best !!
I would recommend them because they handled my order well from choosing the windows to the install. Windows were what I expected and the installation was very fast and professional.
Additional Comments - They done a great job with installing and picking up after themselves
The original work was less than amateur and the workmanship decreased the value of my home.
I have already recommended your company to several friends
We wouldn’t recommend to an enemy. The salesman was great, very friendly. Also very skilled at only offering the most expensive product but pretending you’re getting a great deal when in fact, even other employees of this company acted surprised at what we had purchased. When we had issues with our installation, we had to call numerous times to even get someone to call us back and then they had nothing to offer or assist us. Terrible overall experience.
They have been terrible about customer service after the fact. I’m not impressed.
Additional Comments - Everything about this process was wonderful and smooth! The windows look better than we could have imagined from both inside and out! We couldn’t be happier!!!!
Once we got past the many mess ups done by the sales rep everything went well.
Installers Professionalism - Installers were WONDERFUL!
Quality Of Workmanship - Beautiful
Clean - They did a wonderful job on cleaning everything up.
The windows are well crafted and the opening was measured with precision before each one was made.
Overall Experience - This is the second time we've purchased windows from UWD and we'd do it a third time without hesitation.
I felt as if we were getting a good deal, and wow.. We were totally ripped off..
Installers Professionalism - Was neat and cleaned up their mess
Not at all likely to recommend to anyone. The quality of work was pitiful. The owner of this company needs to see the work his company did with his own two eyes. Terrible!!!
Beautiful (8) windows
We ordered 3 windows and a sliding patio door they came to install everything but only had the windows. They said they couldn't find the patio door yet had the hardware for it. That was on July 16th have been waiting on response about the status of the door. Called again on the 26th someone said they would check and return our call. Havent heard anything. Very unhappy as we paid $2000 so far and we have just 3 windows . Our total price was $4000 so if we never receive the door we better not be paying $2000 for 3 windows! Very disappointed in the company.
From sales rep to installers, all were hard working gentlemen.
Too many problems with a missing window to recommend to anyone! I'm still waiting to hear back about the window they couldn't find. Going on week 2.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Windows Direct of Indianapolis as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys