Since founding Universal Windows Direct over 18 years ago, we have always strived to provide the best possible home improvement experience to our customers. In response to the current situation with the Coronavirus, we wanted to let you know about the steps that we are taking as a company to help limit the spread of the virus, and to protect you, our UWD team members, and our community.
We are closely monitoring the latest protocols and suggestions from the Centers for Disease Control (CDC), the World Health Organization (WHO), our local health department, and others. Based upon these recommendations, we have implemented the following procedures throughout the company:
1. We have advised all UWD employees to stay home if they are sick, and to follow proper respiratory etiquette and hand hygiene at all times.
2. All sales presentation materials and installation tools and equipment must be thoroughly cleaned with Clorox wipes or equivalent disinfectant prior to any home visits.
3. In addition, we have asked all UWD employees whether they have travelled out of the country to any of the affected areas, or had contact with anyone who tested positive for the virus, and if they have, to report it to us immediately.
4. As of now, we have confirmed that no UWD employees have been in close contact with anyone that may have been exposed to the Coronavirus or COVID-19.
Similarly, we are asking that our customers provide us with necessary information to protect our employees and the community at-large. Therefore, we are requesting that if you or anyone that you have had close contact with has been out of the country and may have been exposed to the virus, please contact us immediately. Based upon this information, we need to make an informed decision in order to protect other UWD customers, our employees, and their families. We appreciate your cooperation with this request.
This is an evolving situation, but we remain committed to providing you with the best home improvement experience possible. As additional information becomes available, we will update these procedures as necessary to protect the safety of our customers, our team members, and our community. On behalf of the UWD team, thank you for your business and your understanding.
William Barr, Co-Founder and Co-Owner and Michael Strmac, Co-Founder and Co-Owner
I would recommend their service again and may use them again myself. I would just make sure a timeline when set could be met.
Windows are beautiful and very very quiet!
Better than expected
Extremely long production and delivery time. It took 5 months to get installed from the day we ordered.
Customer service quality should match the quality of the windows themselves
The installation was so well done & the quality of the windows is amazing. At first we were concerned with how the job would be done, but now that it has been completed we couldn't have asked for a better experience & end result. Thank you so much to Jesse for everything he did to make it a stress-free install!
I never received receipts for the 2 payments, the 1 for the deposit and the 1 for when the job was done. The salesman told us that he did not give receipts the company will send us one. we have never seen 1. But the installer would give us 1 along with the warranty papers. That did not happen. Was told the same by the installer, got nothing.
Would not recommend
Took a little while to get the windows but worth the wait
It shouldn’t take 4 months to get windows the guys had 3 but took for ever to get the 4th one
Time frame was not acceptable two months late
UW are wonderful.
This was a disaster start to finish. We have used Universal Windows Direct before with great success, so we called them again when we moved. Big mistake. From the very first day, the salesman was extremely late for our appointment and ended up being here through our dinner time and time to get our child to bed for school in the morning. The windows we ordered for an 8 to 12 week delivery did not come in for 15. Understandable, given the pandemic. Finally get install scheduled, and I wait around all day on install day for no one to show up, and someone to call 3 hours later to say they are stuck in traffic and not coming. We rescheduled for the next day. 8:00 a.m. the next day. The installers got there around 10:30. Because they were so late, they were here very late as well, again cutting into my Friday evening. They also had no idea about trim that we had ordered or windowsill repair that we had paid for. It was not on their work order, and they had no idea they were supposed to do it or the materials to do so. Also, a whole window was missing. They were unable to finish that day (We were told it was a one-day job) and had to come in to take my Saturday as well. The installer was very professional and knowledgeable about the windows, and it was not his fault that the work order was not given for what the salesperson had sold us (One of which is a service the company doesn't even provide, drywall and paint, as the salesperson promised my partner at least three times that turning two windows into one would be no problem and require no drywall and it would look exactly flush and clean when it was done, which is not the case). The installer tried his best on the drywall with what he had. He didn't have to do that, as that isn't a service the company provides it turns out, and I greatly appreciate it. While the installers were here, I called the company to inquire about the status of the trim we ordered and paid for that didn't show up, and the missing window. I was told the warehouse was closed for the day and they would call me after the holiday. Tuesday came and went, with no call. My partner tried to call and eventually got an answer that the missing window had been found and we would schedule the install for 3:30 on Friday. 3:30 on Friday showed up. The installers did not. We got no telephone call as to when or why or anything like that. My partner called at 5:00 to be told that the installers got caught at another job and would not be showing up. They rescheduled for Sunday. Taking yet another day of our time. Sunday came and went, and the installers no call no show. Sunday and Monday we were unable to get a hold of anyone at the company. Eventually the missing window was installed, a few days later. It is, of course, damaged. The installer said someone would be out to change the damaged part. We are not holding our breath.
If the work alone were to be critiqued, the window installation would be no trouble. Fine job by the installer...left zero mess and went right to work and windows done in about 1 1/2 hours. That's time of arrival and departure respectively. However, as for your advertisements on television and my computer, your company does FALSE advertising. Yes, that's what I said. Your two boys dressed in light jackets advertised buy one (1) window and the second window free. Talked to the sales representative who measured our windows and he said nothing like that existed. That's what impressed to go with the window purchase. Better check your ads from March, 2021 and you find if I, the customer, am wrong. I have already paid for the "expensive" windows. However, I think you owe this customer an explanation for "false" advertisement on television. At this particular juncture you probably could care less with windows installed and paid for. I can NOT recommend your company's practices to others looking for a good window.
Al our sales guy was very great, kept us up to date on installation. installation date was changed a few times. once due to the installers truck breaking down on the way to our house. the installers were late both days, by like a 1/2 hour. they did communicate they would be late, but kept changing who they would call making it confusing for my husband and i.
Windows are fine but a small resulting tear in the screen upon installation still is unresolved a couple weeks afterwards. I waited patiently 3 months for the installation and certainly dont want to wait another 3 months to get the small tear corrected. Please address so I can resolve payment.
Professional and pleasant
I hav been waiting for my screen door to be fixed for 2 months now since the install. Also the window was 2 inches narrower than originally ordered.
Ordered windows on March 26th did not get any word they were out of production till middle of August and did not get an install date until 8/25/21. First reason not happy. Was told it would be 8 -10 weeks. Ended up being around five months. Not happy. Was very patient because I know we live in a different world today but still would have thought the company would have reached out to me. Unprofessional in my opinion.
Did a great job. Knew what he was doing!
The only real issue we had was the amount of time to get the door installed. I wish we would have been able to schedule the install when we ordered the door. By the time the door was ready we had to wait another 4-5 weeks I believe.
The workman where great but my door is not done because the storm door was to big. Don’t know when they will be back because know one has called, text, or sent an email. Poor communication!!
I have had nothing but issues with communication. I was given a date that they said work would be done and they still have not even received the windows. They finally received the door and came and installed. Installers had to come back a second time because one of the guys left with the tools in his vehicle. The returned the next day to finish install. Now, the door is not sealing unless we deadbolt so we had to reschedule another day for them to come out. The next available date is Sept. 16th.
Very disappointed in the installation and time period we waited.
I am having alside premium siding installed and overall the product is hands down the best in my area. The color is what we wanted and its really straight and level all the way around. There are no waves at all and everything is lined up perfectly.
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