Great sales and service

I would recommend universal Windows to friends.

Good looking windows!

Areas Of Satisfaction

Areas Of Satisfaction - Very satisfied with sales consultation, scheduling, and installation. Ryan and crew did a great job explaining how the windows worked also.

Great job I really appreciate the hard work. Also the care Thank-you so much.

Great service ! Great Product!

Recognized Excellence

Recognized Excellence - Tony Ayoubi he is a great guy to work with. He explains everything in detail, listens to what you want as a customer.

It was a very smooth and easy process.

Additional Comments

Additional Comments - I appreciate that Paul wasn’t pushy or a typical salesman personality that I dislike. He was personable and friendly. Paul was very knowledgeable.

I tell people I like my new windows

I would likely recommend Universal Windows Direct to friends/family. My only complain is related to the comments left in question #16

Problem Resolution

Problem Resolution - Any call I have made to the office team I've always been met with kindness and had my questions answered.

Clean & Safe

Clean & Safe - The team was very on top of keeping up with vacuuming up the dust and debris from the work, you couldn't even tell they were here. Besides the new windows of course!

Recommend Installation Crew

Recommend Installation Crew - I would absolutely recommend the crew.

Areas Of Satisfaction

Areas Of Satisfaction - Sales Rep was awesome and everything was done in the timeframe they initially said including the two day install.

Recognized Excellence

Recognized Excellence - Tony Ayoubi was very knowledgeable and is the primary reason why we decided to go with Universal Windows. We had other quotes that were less expensive, but his knowledge and professionalism made us feel comfortable with spending the money on our home.

Additional Comments

Additional Comments - ZERO complaints and would definitely recommend anyone that is in then market. Great quality of window and their warranty stands by their product.

I really don't know. You have great "lip service" but I can't say that you have exceeded my expectations.

They installed a new sliding glass door 2-3 years ago so we had them install the remainder of the windows in our house. The installer did a great job with the installation, arrived on time and cleaned up everything necessary before he left. We can tell the difference because our house is staying cooler in the heat we are experiencing and we will stay warmer when cold weather arrives!

The window is awesome for what I needed it for! The whole process was easy, the people were great that handled it! I would definitely recommend this company 😊

We would give a 1 star for the installation and removal of old windows and patio door!

The language barrier was a bit difficult, due to the questions I asked I didn’t quite fully understand his answer. The installer and his crew did a good job. After acing customer service, I got a technician that was above and beyond service to the customer. When he arrived at my house, he was very informative about windows, and how they worked, explained in detail why my question I had asked, he answered to my approval for future Suggestions to Universal Windows when a client purchases windows the stickers should come off when they are installed not after you have to complain and have somebody come back out and do that for you. Elderly people do not need to be on stepstools or ladders to remove stickers in the future .

Salesperson Professionalism

Salesperson Professionalism - The Salesman was personable, knowledgeable and such a joy to be around!!

Did 1/2 of house last year and rest this year. Quality financing great.

I have had kind Md courteous service from beginning to end

Great installation and later service call. The windows are wonderful! Our utility bills are lower. Outdoor sounds are greatly reduced.

My experience from top to bottom was excellent. The sales rep Tony was very kind and helpful. The windows were installed two weeks earlier than I expected, and the technician was there very quickly and installed my windows. They look fantastic. Very happy very happy.

We love our new Universal Windows. We had old wooden windows and these new windows are easy to operate. It's going to be nice the able clean them inside and out. They look real nice. I would definitely recommend them.

They are nice windows and doors with a good warranty

Service & support after the sale

overall good expierence. Installers did an excellant job including the clean up.

It was a pleasure working with him,would recommend you to anyone