I voiced specific concern regarding sound transmission and wanting noise reduction. Sales did not know the sound transmission rating for windows. Said he installed double pane for people next to a train and that I didn't need triple pane or laminated windows as double would be fine. I was willing to pay extra for the most sound reduction. I'm very disappointed with the lack of change in noise reduction

Price and service was excellent

The installation was horrible and the issues have not been resolved 3 years later

They don't tell you if you don't want the windows you have to pay large sum to cancel

I felt rushed into a decision at 9pm at night due to the boss of our salesperson pushing a 5% use it or lose it discount. For install, I was scheduled for a Tuesday and the crew came out Monday and said they had other jobs the next day. I had to rearrange my schedule and rush to prepare the room. Also, when I was scheduling, the girl told me “a few hours” for install when I was on the phone, not up to two days. Although I assumed as much, but No one ever told me to move furniture or prepare my home for the project. I have never gotten windows before so a more thorough explanation of what to expect when scheduling would be nice. When I called our salesperson and asked if I could have the boss’s number because I had a few things I’d like to discuss, I was told he would call me that day and I never got a call or an email for that matter. There was insulation left all over and we had to rehang the blinds and clean up taking up the rest of our night and into the next day. My shutters were also put back on crooked. So I will have to find time to climb on my roof and rehang my shutters. I had a client tell me someone came through to clean with the company she used and it’s seems like that may be something you should consider. Overall, they are nice windows, but I feel like the company got the sale and that was the main thing.

Good

Price, Quality of both windows and workmanship, and professionalism of every person involved.

I have attempted to rectify the problems we had early in contract, was never addressed at the management levels, so I have no drive to keep grabbing the wrong end of snake.Windows were purchased, installed, we will leave it at that.

Great communication. Fast turn time on the windows. Professional installation

Over-all good experience. The reason for the lower rating is for all the calls I get for future projects.

Very expensive. I shouldn't have spent that much money.

Salesperson was very knowledgeable about the products and was willing to work with us. Very nice guy. Josiah

From the sales rep (Paul Walker), to the finished job with Salvador and his 2 guys, it was a pleasure to work with.

Yes, I would recommend Universal Windows Direct to family and friends.

The workers were very professional

The candid professional knowledge

Sales Knowledge

Sales Knowledge - Well spoken

Important Factors

Important Factors - The ease of operation

Additional Comments

Additional Comments - Great experience

Despite my questioning the fit of 3 of the 5 windows at original installation, the tech insisted they were correct. Multiple calls to follow up resulted in having to repeat my issues multiple times to different reps. First resolve was to replace one window set entirely and reset 2 other windows. A cracked pane of glass was replaced in a 4th window. Reluctance by Universal Windows rep to replace half screen with originally ordered full screen ended up costing me an additional $40 and weeks of delay. Many weeks turned into several months before latest fix (replacement of insulation cord, again, on window that was fully replaced) was made (Jan 17).

yes

I was very satisfied with the product and the service. Certainly knew his business

Areas Of Satisfaction

Areas Of Satisfaction - Quick and neat

The door has damage.

The whole process was easy and pleasant. No pressure at all. I really appreciate that. Thank you!

2.5

We had a very pleasant experience

I have given an explicit answer throughout this survey. Read further.

I’m so thankful for my NEW Windows!!! Very Expensive BUT I Thank God they look Great and NO cold wind blowing Thru the Windows!