Since founding Universal Windows Direct over 18 years ago, we have always strived to provide the best possible home improvement experience to our customers. In response to the current situation with the Coronavirus, we wanted to let you know about the steps that we are taking as a company to help limit the spread of the virus, and to protect you, our UWD team members, and our community.
We are closely monitoring the latest protocols and suggestions from the Centers for Disease Control (CDC), the World Health Organization (WHO), our local health department, and others. Based upon these recommendations, we have implemented the following procedures throughout the company:
1. We have advised all UWD employees to stay home if they are sick, and to follow proper respiratory etiquette and hand hygiene at all times.
2. All sales presentation materials and installation tools and equipment must be thoroughly cleaned with Clorox wipes or equivalent disinfectant prior to any home visits.
3. In addition, we have asked all UWD employees whether they have travelled out of the country to any of the affected areas, or had contact with anyone who tested positive for the virus, and if they have, to report it to us immediately.
4. As of now, we have confirmed that no UWD employees have been in close contact with anyone that may have been exposed to the Coronavirus or COVID-19.
Similarly, we are asking that our customers provide us with necessary information to protect our employees and the community at-large. Therefore, we are requesting that if you or anyone that you have had close contact with has been out of the country and may have been exposed to the virus, please contact us immediately. Based upon this information, we need to make an informed decision in order to protect other UWD customers, our employees, and their families. We appreciate your cooperation with this request.
This is an evolving situation, but we remain committed to providing you with the best home improvement experience possible. As additional information becomes available, we will update these procedures as necessary to protect the safety of our customers, our team members, and our community. On behalf of the UWD team, thank you for your business and your understanding.
William Barr, Co-Founder and Co-Owner and Michael Strmac, Co-Founder and Co-Owner
I'm happy with the quality of my new doors
At this point I still am not satisfied with the quality of my windows and installment,
The door unit isn’t fitting properly and has some damage to it
Windows were not installed properly. 3rd repair service scheduled. Poor causing and air intrusion thru window tracks.
Horrendous experience. The job is 13 months old now. We went with the low cost option but never dreamed it would turn in to this. There have been 5 appointments. They have never brought the materials they need to finish the job. One time they brought a cracked window and they new it was cracked when they loaded it on the truck.
The windows are great, but communication between installers and the company seems to need work
I only selected this because I would not recommend the entry door. It was not correct size and opening was adjusted. Installers did not install properly. Several adjustment had to be made. If it wasn’t for the sharp adjusters Harry and Cory it never wood have been fixed. The storm door was missing parts and waited 2 seasons to be fixed. Unfortunately I cannot remember the name of the adjuster on that but she was very good. I hope your company will hire job foremen with more care.
Scratched 4 windows and damaged a screen when installing. One of the installers shit up my bathroom and neither one spoke English very well. It was hard to communicate with them. Left a mess outside. And lost a 7800 dollar check that I wrote them in May.
Not sure about windows' effectiveness in keeping the house warm in the winter and cool in the summer. It will take time to evaluate.
Ordering itself could have been s little better but install went fantastic
I did recommend a friend. There project was finished before mine and I still haven't received the $150 I was supposed to get for the referral
The windows look so good. We'll see how effective they are!
While I was initially very pleased with the windows as presented in the sales presentation and the follow-up related to good deals and financing, I have had many less than stellar interactions post installation and would not recommend this company to a friend.
The entire process was frustrating, time consuming, and had financial additions that need not have occurred. Installers very sloppy and did not complete work as agreed. They also didn't show up on day they said they would and I had put my dog in kennel for them. More time taken from my schedule to have their sloppy work fixed by another team. I have installed new windows in 3 other homes and never had these kind of issues. I
Won't recommend. For what I am paying, everything should've been done in a day. Doors ordered not even ready.
The initial installers did not do a good job. There were many issues that took months to get corrected.
They stayed on schedule and windows are beautiful
The job was incomplete and installation was not installed professionally. I would not recommend universal windows to any friend
Communicating with the home office was often difficult and frustrating, but the installation team was GREAT!!!
I was promised a $60.00 gas card and even after more than 5 times contacting and again being promised the card I still have not received one.
Even though the product is solid when spending 10K, we would have expected a few things to occur with the entire experience. Cleanliness once completed (see below) and additional communication from Mike to follow through on his job. Please see additional information in comments below.
Very efficient, professional and cleaned up after the installation. I would highly recommend Universal Windows!
The window quality is superior. Night and day difference between the 22 year old windows the builder installed for the previous owner.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Windows Direct of Indianapolis as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys