About this company
Universal Windows Direct of Indianapolis
Universal Windows Direct began in 2002 with William Barr and Michael Strmac who had nothing more than a 350 square foot office in Cleveland, and has since expanded into the nation’s top 20th home remodeling company. Universal Windows Direct first expanded into Indianapolis in 2015, seeking to bring all the culture, quality, and values established in Cleveland down to customers in the Indianapolis area. Universal Windows Direct of Indianapolis continues to provide customers in the Indianapolis area with the best products and absolute best prices on the market. Universal Windows Direct is your premiere location in Indianapolis for replacement windows, entry doors, and vinyl siding.
Types of work
GuildQuality surveys
Badges
Photos 14
Customer satisfaction
Of 4952 customers surveyed, 1471 respondedReviews 1287
Of 1471 respondents, 1287 left a reviewRecent reviews
Rita H.
I love my new windows their looks and the insulating ability they have. I can tell a big difference in the house already and how much warmer it is. The installation seemed quick and flawless they've got it down to a science I'd say. The installers were very nice, polite, worked together well, and were very professional. Thank You, Universal Windows Direct.
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Review in Indianapolis, IN
NANAN
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Review in New Whiteland, IN
We are very pleased with our new windows and sliding glass door. Our sales representative Tony Ayoubi was very knowledgeable and helped us picking out which windows would be good and energy efficient for us. He always answered questions when we had them. Always replied when I emailed texted, or called.
Our crew leader Alfonzo & Octavio did a wonderful job even though weather wasn’t the best but they were so professional and finished job and they cleaned up once every window was in place. Thanks for your hard work.
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Review in Westfield, IN
Sales Knowledge
Sales Knowledge - Well spoken
Important Factors
Important Factors - The ease of operation
Additional Comments
Additional Comments - Great experience
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Review in Franklin, IN
Important Factors
Important Factors - Quality
Additional Comments
Additional Comments - Was a very pleasant experience with the salesman
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Review in Fishers, IN
Important Factors
Important Factors - Price
Competitors
Competitors - I bought from Universal Windows Direct
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Chandler B.
Quick turnaround and great install
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Nancy R.
I already have my neighbor your card
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Roger W.
Our installer was very professional, no wasted moves, great job in our opinion! He deserves a big star snd bonus…👍👍
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Debra W.
Everything went smoothly beginning with the sales person, to the scheduler, to the installer. Very happy with the windows.
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David S.
Salesman Robert W. LIED about 90% of the information he presented and applied pressure that I succumbed to. He should either be retrained or let go.
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Jenita H.
This project was more of a hassle than it should've been. I expected way more for the money I spent. I was met with mediocrity. No response, no information besides a couple emails to tell me what to do.
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Review in Indianapolis, IN
Already have done.
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Mychal A.
Quality product and service team. Lackluster scheduling and customer service. Overbearing salesmen
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Marsha T.
I'm not satisfied with the bugs that's coming in my windows.
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Julia D.
The workers arrived early, went to work immediately and did a great job.
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Jeffrey S.
Additional comments
Salesperson Professionalism
Salesperson Professionalism - The Salesman was personable, knowledgeable and such a joy to be around!!
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Review in Rushville, IN
Great sales and service
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Ann B.
I would recommend universal Windows to friends.
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Glenn C.
Good looking windows!
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Christopher M.
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Areas Of Satisfaction
Areas Of Satisfaction - Very satisfied with sales consultation, scheduling, and installation. Ryan and crew did a great job explaining how the windows worked also.
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Donald R.
Great job I really appreciate the hard work. Also the care Thank-you so much.
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Keshia D.
Great service ! Great Product!
Additional comments
Recognized Excellence
Recognized Excellence - Tony Ayoubi he is a great guy to work with. He explains everything in detail, listens to what you want as a customer.
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Stacy H.
It was a very smooth and easy process.
Additional comments
Additional Comments
Additional Comments - I appreciate that Paul wasn’t pushy or a typical salesman personality that I dislike. He was personable and friendly. Paul was very knowledgeable.
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Lawrence T.
I tell people I like my new windows
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GuildQuality
Customer feedback report
