Since founding Universal Windows Direct over 18 years ago, we have always strived to provide the best possible home improvement experience to our customers. In response to the current situation with the Coronavirus, we wanted to let you know about the steps that we are taking as a company to help limit the spread of the virus, and to protect you, our UWD team members, and our community.
We are closely monitoring the latest protocols and suggestions from the Centers for Disease Control (CDC), the World Health Organization (WHO), our local health department, and others. Based upon these recommendations, we have implemented the following procedures throughout the company:
1. We have advised all UWD employees to stay home if they are sick, and to follow proper respiratory etiquette and hand hygiene at all times.
2. All sales presentation materials and installation tools and equipment must be thoroughly cleaned with Clorox wipes or equivalent disinfectant prior to any home visits.
3. In addition, we have asked all UWD employees whether they have travelled out of the country to any of the affected areas, or had contact with anyone who tested positive for the virus, and if they have, to report it to us immediately.
4. As of now, we have confirmed that no UWD employees have been in close contact with anyone that may have been exposed to the Coronavirus or COVID-19.
Similarly, we are asking that our customers provide us with necessary information to protect our employees and the community at-large. Therefore, we are requesting that if you or anyone that you have had close contact with has been out of the country and may have been exposed to the virus, please contact us immediately. Based upon this information, we need to make an informed decision in order to protect other UWD customers, our employees, and their families. We appreciate your cooperation with this request.
This is an evolving situation, but we remain committed to providing you with the best home improvement experience possible. As additional information becomes available, we will update these procedures as necessary to protect the safety of our customers, our team members, and our community. On behalf of the UWD team, thank you for your business and your understanding.
William Barr, Co-Founder and Co-Owner and Michael Strmac, Co-Founder and Co-Owner
It has been a year and a half since I first placed my order and I am still waiting for some windows to be serviced for repairs.
WD was great price wise, it did take quite a while for install, but everything has been back ordered for home projects. We had an impending due date and our rep had us on the cancellation list to try and get the windows done before our daughters arrival...she was great!
See my comment under additional comments.
Our salesman, Matt, was great. There really was no pressure to purchase after he explained the windows. We were debating on how many to buy initially and he recommended the lower number and explained the price was good for 2 years. The installation was great!
Installers Professionalism - Really enjoyed working with our installer(don't remember his name). Answered my questions, replaced a screen that was slightly ripped, and demonstrated the different aspects of the windows.
The crew was was prompt, very polite and professional. Great job cleaning up as well
Installers Professionalism - Everyone was nice and polite
I’ve been very disappointed with my order and the service. I still am waiting for them to come and finish the job. I bought the window in October and it’s now April and I’ve not gotten it completed.
We received excellent service/coordination with Universal Windows Direct, from the initial sales presentation to the installation of our patio doors. They had installed several windows in our house about a year before our patio door installation, so we knew their product and reputation, and we were happy to go back to them.
Installers Professionalism - A two-man crew who worked very efficiently. I was very grateful that they helped take down our patio door blinds before installing our patio doors. I had tried unsuccessfully to do this the night before installation.
Quality Of Workmanship - Universal Windows Direct is top of the line in product quality, with outstanding lifetime warranties. Absolutely wonderful windows and patio doors.
Clean - Our job site was left clean after the installation; no issues. The installers left our old patio doors, as we had requested, so we could donate them toward another project.
Effective Communication - Great communication leading up to the installation, as well as afterwards (to include this survey request).
Timeliness - Universal Windows Direct kept me well informed as to the production status of our patio doors. We were given flexible options regarding the installation date, and the installers showed up within the 2-hr timeframe we had agreed upon.
Overall Installation Experience - Outstanding.
Overall Experience - We are so happy we decided to go with Universal Windows Direct for our window and patio door replacement needs. Our next project is a bay window we want to replace in our kitchen, and we will definitely hire Universal Windows Direct for this product/project also.
Additional Comments - Please keep up the good work. The products you sell are top-notch, and your customer service is excellent.
Additional Comments - For anyone looking to upgrade their windows (both cosmetically and for energy efficiency), Universal Windows Direct is your company.
Ordered in November did not install until April. No communication aside from when we reached out for updates on ETA (not even email). Would have expected better customer service given the price paid.
My sales experience was great but after I sent my first check it all went downhill. Quality of product, service, follow up, and overall professionalism was not worth the cost.
Yes, be prepared for a longer than promised lead in time to completion, windows are exceptional.
The process started March 22nd. Completed, (except repairs) March 30. That's a long time without most of our window-treatments. Living in a fish bowl! Repairs are scheduled for April 13th.
The process was terrible. The work was sloppy. Cigarette butts all over the yard. Let the job unfinished and when I called the manager he said the job was done. Caulk was missing and the plastic molding they put around the interior of the window was missing. Caulk on furniture. Spray foam on walls and on exterior from the second floor down. Damage to walls and floors. Screw covers are missing. Screens were not fully imbedded in the screen frame. Gutter downspout was left in the back yard. Metal bits and screws were left about. Windows were filthy. Dirty hand prints left all over. Salesman split first order and second order (house sale - sellers bought some windows and I bought the rest) despite telling me they were one creating an accounting nightmare.
We signed the contract to replace the windows in the entire house as well as the sliding glass door the 29th of September. They were measured on the October 5,2020. We were told it would be between 60 and 90 days for the windows to come in - it was over 5 months with no communication from the Sales Rep or the Company during this time in December from the owners regarding Covid
False advertisement at its finest. Your sales people should not show the commercials or videos of universal windows process of installation its absolutely no where even close. Your installers did not show up in company shirts nor a company vehicle. They DO NOT clean up nor do they clean the windows. The sales person will tell you they will fix this and that then they will rip your doors and windows out to say oh no we can't fix that. Watch out when it comes to measurements those were off too by 3.5 inches. Quality control is a joke I have a broken window plastic is cracked and a hole in a screen. Still haven't heard when they will be replaced. I'd say its far from what they advertise so so far.
With unresolved issues pending, I am not likely to recommend to anyone until the issues are resolved.
Work incomplete - not up to the standards we were provided during sales appointment
It's been almost 3 weeks and they still haven't came back to finish the inside of my bay window. I have to call and they say they're going to get back with me and they never do. I'll have to call him again today to see when they're coming out
I really like the quality of the windows, but I cannot get the company to finish the instillation. I have made numerous calls and they are still not finished.
I do notlove my windows... they are not installed correctly and they leak air all around them. They are measured to fit but still there is an 1/2 inch all around the window with foam insulation that the salesperson stated they never use foam......
I would like to see how your process works without the COVID 19 pandemic. It seemed every problem that came up always came with an excuse of COVID 19, although our sales rep. Tony assured us there would like be little to no delay with the install.
Horrible experience all the way around. Worst communication, follow through, missed dates, delays in installation. One day job took over 6 days to complete.
Widows were not as ordered. I was told they would make it right but after a week no news and job not complete. Still have 7 windows that do not have edging on them.
Installers Professionalism - Very nice and worked hard.
The gentlemen were very kind, worked well as a team, and were very quick at their jobs!
Installers Professionalism - Very professional! Very honest! Saved us to have to destroy our home!
Quality Of Workmanship - They did a phenomenal job!
Clean - The gentlemen cleaned all their messes up! Thank you!
Timeliness - Absolutely! Those guys were awesome! Brandon and Austin
Inside windows were installed in mid-February. Outside was not done until March 8th. I called numerous times to ask about this. I was told they would be completed two weeks earlier than they were. I also requested to be notified a day prior, so that my daughter, who works remotely from my home, would be able to work elsewhere. I was not. I had specifically requested, again numerous times, that the rotted wood be replaced before installation. Had I not been home, this would not have been done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Windows Direct of Indianapolis as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys