How can I recommend UWD when it took nearly 9 months to get my door warranty work completed?
Our experience with Universal Windows Direct was fantastic! From our salesperson, office communications, to our installers, we were treated with respect, courtesy and everyone went the extra mile to make it work for us. The windows are excellent, we are thrilled! Highest recommendations!
The communication was great when we were looking to buy but when there were issues with my windows we didn’t hear from anyone for months. Then they threatened to take us to collections when we didn’t even have our correct windows. We had paid 90% of the windows by this point but they wanted the other percent before they delivered the correct windows.
The quality of the window and the professionalism of the installation were top notch. My only complaint would be the lack of communication from the office to me waiting for the install. I was told an approximate install date of September, there was a delay with a building permit, but nothing was mentioned until I called and found out it would be November. I'd suggest the office staff be as good as the installers are with customer concerns.
Would recommend Jesse to install windows for anyone.
The windows are great and the Technicians that installed them were the most polite, professional, friendly and courteous workman I have ever had the pleasure to meet. These people were great and so was the whole universal team we worked with over the past few months.
Workers arrived in time period they said. Completed the work ahead of schedule. Worked efficiently and cleaned up their mess. Windows work great.
Still waiting on my flex screens to be replaced because they came off the truck damaged. Seems the company is not going to replace these even though I was told they ordered them. No communication after I paid my balance. Had to have them out twice because first time a window sill wasn’t replaced as it wasn’t on the installers order form.
The customer service is top notch!! So easy, helpful, and painless with getting a window that was cracked, replaced.
While I love my windows, the installation team was not great. They failed to do several things. Which resulted in over a year of waiting for all items to be completed.
Very awful and would never recommend this company given how customer service has dealt with this. I regret getting these windows immensely. I paid top of the line price for something no better than the builder grade windows I had before.
Installation was a disaster. Caused multiple service appointments and damage to my home. Universal windows doesn’t take responsibility for any holes put into your wall by their careless installation team.
The sales person was exceptional and covered many of the particulars but upon receiving the interior entry door with key-less touch screen deadbolt key pad and learning that the power source was batteries my wife and I have buyers remorse, had we known that we would have opted for the key entry lock and after speaking with a manager regarding the dilemma she adamantly informed us in no uncertain terms that replacing the lock would be our responsibility to pay for the key lock regardless of the communication failure of the sales person.
This is not to slight the sales person as he was very informative with the exception of this detail.
We had a great experience from start to finish. The salesman was personable and thorough, the measuring was quick and convenient and the installers were courteous and good at communicating and working with us. We had a family emergency in the middle of installation and they were so gracious about communicating precisely when and what they needed to be able to do their job so we could focus on our family member in the hospital and not have to worry about the installation being completed correctly.
Original measurements were incorrect. They had to come out 2 times. Then we did not hear back for a long time. Windows received did not have the correct grids. A few windows were ordered with new grids adn thus had to wait and then arragne to those installed.
We had the wrong door ordered, and I’ve had to reschedule for another install now, and haggle with the manager so we were not charged extra, (who also ignored our calls for well over a month before I finally had to post on social media to get their attention). Although they are agreeing to order the correct door, we spent extensive time with the sales rep, showing him exactly what we wanted based on our front storm door, which has the exact same style and it was still ordered incorrectly. Plus we had to pay upfront and we signed a contract therefore, we felt that we got a raw deal at the end of everything. He was willing to accommodate my mother because she is ”of age” (??) and wanted the same door that we did, but not correct the issue for us initially.. what? AGE should not matter in making something right that was an error on your end!! Grossly overpaid for the door only to find out that many customers get offered lower costs if they initially say no which is bad business and very disappointing.
Wrong windows ordered. I sent 4 communications before the install to ensure the proper windows were ordered and would be delivered on installation day. They were not what I ordered. They reordered, came back to install and one of the 2 had a manufacturing defect. Another reorder placed for 1 of 2 defective windows. I’m waiting for that replacement now.
couldnt have been better windows ready ahead of schedule installers arrived early and done exelent work very profesional and friendly windows look great inside and out
Wonderful experience all around!
Outstanding windows. Great construction.
Impressed. From the salesman, the installers, and to the service technicians that fixed a very small issue, we are very happy with our replacement windows. The salesman took his time to explain the windows and answer any questions. The installer welcomed us to watch them and explained their methods of installation and how they insulate to keep the weather out. We did have a cosmetic issue that required a part to be ordered and was replaced promptly. While there the service technician, that ordered the part, went through and inspected all the parts and made sure the windows all worked properly.
We had many issues with our windows installation.
i do feel that I had been slightly overpriced but am perfectly pleased with the windows. However, the picture window in the front shows two areas below that tell me the replacement window must be heavier than the original as there is signs that the plaster has bulged and not just as peeling paint chips that your agent said. I'm a retired engineer and know what peeling paint looks like. When he was here, I was slightly ill and didn't wish to argue.
From the sale to purchase to install it was quick and efficient! Everything went so smoothly and ahead of schedule!
Very happy with job done would reccomend them to a friend.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Windows Direct of Indianapolis as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys