The original work was less than amateur and the workmanship decreased the value of my home.

I have already recommended your company to several friends

We wouldn’t recommend to an enemy. The salesman was great, very friendly. Also very skilled at only offering the most expensive product but pretending you’re getting a great deal when in fact, even other employees of this company acted surprised at what we had purchased. When we had issues with our installation, we had to call numerous times to even get someone to call us back and then they had nothing to offer or assist us. Terrible overall experience.

They have been terrible about customer service after the fact. I’m not impressed.

Additional Comments

Additional Comments - Everything about this process was wonderful and smooth! The windows look better than we could have imagined from both inside and out! We couldn’t be happier!!!!

Once we got past the many mess ups done by the sales rep everything went well.

Installers Professionalism

Installers Professionalism - Installers were WONDERFUL!

Quality Of Workmanship

Quality Of Workmanship - Beautiful

Clean

Clean - They did a wonderful job on cleaning everything up.

The windows are well crafted and the opening was measured with precision before each one was made.

Overall Experience

Overall Experience - This is the second time we've purchased windows from UWD and we'd do it a third time without hesitation.

I felt as if we were getting a good deal, and wow.. We were totally ripped off..

Installers Professionalism

Installers Professionalism - Was neat and cleaned up their mess

Not at all likely to recommend to anyone. The quality of work was pitiful. The owner of this company needs to see the work his company did with his own two eyes. Terrible!!!

Beautiful (8) windows

We ordered 3 windows and a sliding patio door they came to install everything but only had the windows. They said they couldn't find the patio door yet had the hardware for it. That was on July 16th have been waiting on response about the status of the door. Called again on the 26th someone said they would check and return our call. Havent heard anything. Very unhappy as we paid $2000 so far and we have just 3 windows . Our total price was $4000 so if we never receive the door we better not be paying $2000 for 3 windows! Very disappointed in the company.

From sales rep to installers, all were hard working gentlemen.

Already have

Too many problems with a missing window to recommend to anyone! I'm still waiting to hear back about the window they couldn't find. Going on week 2.

Ryan and Jason were the best . Ever had from anyplace I ave nie

Compared to my previous experience, this was not as positive. The sales person seemed to give incorrect information regarding timeframe and how the gutters were fabricated. Also, the company who installed them was not Universal or Bolt. I was not informed that they were contracted out.

Absolutely buyer's remorse on this one. The quality of installation was sub-par, customer service is not responsive, we have windows that don't latch which is a SAFETY ISSUE for me and my family. There us no sense of urgency to get our concerns addressed.

Everyone, from the first contact to the finished install was professional.

We love our windows that were installed in 2018 so much we bought a sliding patio door with the gas inside!! Another flawless job and amazing product!

Great price and quality. Quick and precise installation.

Job not complete. I have not heard when job will be completed.

Windows seem nice so far.

Installation timing was a bit challenging, but you can’t control the weather! There are a couple issues that I need to discuss causing me to question quality control.

Started an order for the final 4 windows of my contract in January 2020. Was told it would be 8-10 weeks for production (and I budgeted as such.) Less than a month later, they called to say the product was ready. I explained I was expecting to have these installed several weeks later. They scheduled for the end of March. Of course, a lot happened in the meantime, regarding COVID-19. I called a week before installation to reschedule the install and was told I cannot reschedule and there was no law that said they were required to do so because of the pandemic. I explained I had recently had my hours reduced by 50% and I would rather not pay for windows right now when I need to worry about feeding my family. I was then told that if I rescheduled I would have to pay warehouse fees. In a time when major debt-holders and utility companies are suspending payments and disconnections, it's incredible to me that the window company is trying to nickel and dime me to death. It's 100% unacceptable. I can assure you that in any conversation in the future in which the word 'window" is mentioned, I'll be sure to bring up that if new windows are needed, they would be better off avoiding business with Universal Windows Direct.