About this company
Universal Windows Direct of Indianapolis
Universal Windows Direct began in 2002 with William Barr and Michael Strmac who had nothing more than a 350 square foot office in Cleveland, and has since expanded into the nation’s top 20th home remodeling company. Universal Windows Direct first expanded into Indianapolis in 2015, seeking to bring all the culture, quality, and values established in Cleveland down to customers in the Indianapolis area. Universal Windows Direct of Indianapolis continues to provide customers in the Indianapolis area with the best products and absolute best prices on the market. Universal Windows Direct is your premiere location in Indianapolis for replacement windows, entry doors, and vinyl siding.
Types of work
GuildQuality surveys
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Coronavirus (COVID-19) response
We’re taking the following precautions for our customers:
Dear Homeowner,
Since founding Universal Windows Direct over 18 years ago, we have always strived to provide the best possible home improvement experience to our customers. In response to the current situation with the Coronavirus, we wanted to let you know about the steps that we are taking as a company to help limit the spread of the virus, and to protect you, our UWD team members, and our community.
We are closely monitoring the latest protocols and suggestions from the Centers for Disease Control (CDC), the World Health Organization (WHO), our local health department, and others. Based upon these recommendations, we have implemented the following procedures throughout the company:
1. We have advised all UWD employees to stay home if they are sick, and to follow proper respiratory etiquette and hand hygiene at all times.
2. All sales presentation materials and installation tools and equipment must be thoroughly cleaned with Clorox wipes or equivalent disinfectant prior to any home visits.
3. In addition, we have asked all UWD employees whether they have travelled out of the country to any of the affected areas, or had contact with anyone who tested positive for the virus, and if they have, to report it to us immediately.
4. As of now, we have confirmed that no UWD employees have been in close contact with anyone that may have been exposed to the Coronavirus or COVID-19.
Similarly, we are asking that our customers provide us with necessary information to protect our employees and the community at-large. Therefore, we are requesting that if you or anyone that you have had close contact with has been out of the country and may have been exposed to the virus, please contact us immediately. Based upon this information, we need to make an informed decision in order to protect other UWD customers, our employees, and their families. We appreciate your cooperation with this request.
This is an evolving situation, but we remain committed to providing you with the best home improvement experience possible. As additional information becomes available, we will update these procedures as necessary to protect the safety of our customers, our team members, and our community. On behalf of the UWD team, thank you for your business and your understanding.
Sincerely,
William Barr, Co-Founder and Co-Owner and Michael Strmac, Co-Founder and Co-Owner
Customer satisfaction
Of 3012 customers surveyed, 1013 respondedReviews 894
Of 1013 respondents, 894 left a reviewRecent reviews
Jon J.
I'm happy with the quality of my new doors
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Nikki W.
Highly recommend
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Diane D.
At this point I still am not satisfied with the quality of my windows and installment,
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Randall T.
The door unit isn’t fitting properly and has some damage to it
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Brian S.
Windows were not installed properly. 3rd repair service scheduled. Poor causing and air intrusion thru window tracks.
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Ted M.
Horrendous experience. The job is 13 months old now. We went with the low cost option but never dreamed it would turn in to this. There have been 5 appointments. They have never brought the materials they need to finish the job. One time they brought a cracked window and they new it was cracked when they loaded it on the truck.
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Customer in Bloomington, IN
Great experience
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Customer in Indianapolis, IN
The windows are great, but communication between installers and the company seems to need work
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Patty C.
I only selected this because I would not recommend the entry door. It was not correct size and opening was adjusted. Installers did not install properly. Several adjustment had to be made. If it wasn’t for the sharp adjusters Harry and Cory it never wood have been fixed. The storm door was missing parts and waited 2 seasons to be fixed. Unfortunately I cannot remember the name of the adjuster on that but she was very good. I hope your company will hire job foremen with more care.
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Robert S.
Scratched 4 windows and damaged a screen when installing. One of the installers shit up my bathroom and neither one spoke English very well. It was hard to communicate with them. Left a mess outside. And lost a 7800 dollar check that I wrote them in May.
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Robert S.
Not sure about windows' effectiveness in keeping the house warm in the winter and cool in the summer. It will take time to evaluate.
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Ryan M.
Ordering itself could have been s little better but install went fantastic
Dennis M.
I did recommend a friend. There project was finished before mine and I still haven't received the $150 I was supposed to get for the referral
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Carrie D.
The windows look so good. We'll see how effective they are!
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Brian G.
While I was initially very pleased with the windows as presented in the sales presentation and the follow-up related to good deals and financing, I have had many less than stellar interactions post installation and would not recommend this company to a friend.
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Sarah W.
The entire process was frustrating, time consuming, and had financial additions that need not have occurred. Installers very sloppy and did not complete work as agreed. They also didn't show up on day they said they would and I had put my dog in kennel for them. More time taken from my schedule to have their sloppy work fixed by another team. I have installed new windows in 3 other homes and never had these kind of issues. I
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Joseph C.
Won't recommend. For what I am paying, everything should've been done in a day. Doors ordered not even ready.
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Customer in New Whiteland, IN
The initial installers did not do a good job. There were many issues that took months to get corrected.
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Anthony P.
They stayed on schedule and windows are beautiful
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Jackie C.
The job was incomplete and installation was not installed professionally. I would not recommend universal windows to any friend
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William M.
Communicating with the home office was often difficult and frustrating, but the installation team was GREAT!!!
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Richard A.
I was promised a $60.00 gas card and even after more than 5 times contacting and again being promised the card I still have not received one.
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Jeff R.
Even though the product is solid when spending 10K, we would have expected a few things to occur with the entire experience. Cleanliness once completed (see below) and additional communication from Mike to follow through on his job. Please see additional information in comments below.
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Nancy P.
Very efficient, professional and cleaned up after the installation. I would highly recommend Universal Windows!
Chris S.
The window quality is superior. Night and day difference between the 22 year old windows the builder installed for the previous owner.
GuildQuality
Customer feedback report
