Universal Roof & Contracting
Customer feedback report for

Universal Roof & Contracting

Universal Roof & Contracting

At Universal Roof & Contracting, we have one goal: your ultimate satisfaction. This means providing you with top-notch products and services, resulting in an excellent experience for you as your property value increases and you enjoy your time in it for the years to come. We have been working with homeowners and businesses in Central Florida and Jacksonville for more than 29 years, so you can trust that we have a good grasp of the challenges you face, making us highly capable of taking care of your exact needs.

GuildQuality surveys

This page contains customer feedback collected by GuildQuality using impartial third party surveys. Learn more

We’re taking the following precautions for our customers:

We know that the COVID-19 pandemic is at the top of most people’s minds. We want to make sure past, current, and future clients understand how seriously we are taking this. The health and safety of our homeowners and employees is our top priority. We are following all CDC Guidelines to include:
Frequent handwashing/sanitizing prior and after all appointments
Practicing social distancing and limiting contact (including handshakes)
Roofing is an essential service. Our company is well prepared and is positioned to use electronic communication to adhere to the CDC’s guidelines about social distancing. The paragraphs below detail several changes we have made to the way we do business with our clients.

Evaluation Process – Our evaluation process is normally an intimate opportunity for our sales staff to hear our homeowner’s goals for their project while addressing any concerns. For the foreseeable future homeowners will have the option to choose between an indoor or outdoor sales appointment conducted at a distance, or a remote electronic conference with our salesperson. When scheduling the evaluation with our office, homeowners will be asked which appointment the homeowner would prefer. Regardless of which preference, we will still visit the home to physically perform a professional evaluation, but how we interact with homeowners will differ based on which preference is chosen.
In-person appointment – Our sales staff will notify the homeowner by phone/text they have arrived, will evaluate the roof, do a walkaround the perimeter, take pictures for the homeowner of any damage found. Will assemble the recommended course of action to solve the damage and have a few options on the direction the client can choose from. We will notify the homeowner by phone/text to come outside, and will then conduct the remainder of the appointment outside while adhering to the recommended 6 feet radius between staff and homeowner.
Remote appointment – Our sales staff will call or text the homeowner notifying them of their arrival, will evaluate the roof, do a full perimeter evaluation, take pictures of any found damage to share with the client. Leave the property to return to the office. We will then call by phone or utilize Zoom Meeting to go over the options with the homeowner.
Because of these difficult and unsure times, we are committed to putting the health of our clients and our employees first. If you have any concerns, please call your local office for more information.

Thank you for your patience, your understanding, and your continued efforts at social distancing to slow the spread of this virus.

Aaron Mellick

Show more Hide
Of 0 customers surveyed, responded
Contractor Knowledge
Universal Roof & Contracting was knowledgeable and helpful regarding my project.
Installation Crew
The Universal Roof & Contracting installation crew was organized and professional.
Concern For Needs
[SALESPERSON] sought to understand my needs.
Project Manager Professionalism
The Project Manager assigned to my project was professional and courteous.
Likely To Recommend
I am likely to recommend Universal Roof & Contracting to a friend.
Problem Resolution
Universal Roof & Contracting effectively addressed and resolved problems.

Of 0 customers surveyed, responded What does this data mean?
Of respondents, 1106 left a review
988 of 1105 would recommend
No rating
How are reviews verified?

View all reviews


Customer feedback report

The feedback presented on this page was collected by GuildQuality from Verified customers of Universal Roof & Contracting using our impartial third party survey process. To learn more about GuildQuality and our survey process visit www.guildquality.com

Universal Roof & Contracting

5655 Carder Rd.,
Orlando, FL
www.universalroof.com (407) 295-7403