We know that the COVID-19 pandemic is at the top of most people’s minds. We want to make sure past, current, and future clients understand how seriously we are taking this. The health and safety of our homeowners and employees is our top priority. We are following all CDC Guidelines to include:
Frequent handwashing/sanitizing prior and after all appointments
Practicing social distancing and limiting contact (including handshakes)
Roofing is an essential service. Our company is well prepared and is positioned to use electronic communication to adhere to the CDC’s guidelines about social distancing. The paragraphs below detail several changes we have made to the way we do business with our clients.
Evaluation Process – Our evaluation process is normally an intimate opportunity for our sales staff to hear our homeowner’s goals for their project while addressing any concerns. For the foreseeable future homeowners will have the option to choose between an indoor or outdoor sales appointment conducted at a distance, or a remote electronic conference with our salesperson. When scheduling the evaluation with our office, homeowners will be asked which appointment the homeowner would prefer. Regardless of which preference, we will still visit the home to physically perform a professional evaluation, but how we interact with homeowners will differ based on which preference is chosen.
In-person appointment – Our sales staff will notify the homeowner by phone/text they have arrived, will evaluate the roof, do a walkaround the perimeter, take pictures for the homeowner of any damage found. Will assemble the recommended course of action to solve the damage and have a few options on the direction the client can choose from. We will notify the homeowner by phone/text to come outside, and will then conduct the remainder of the appointment outside while adhering to the recommended 6 feet radius between staff and homeowner.
Remote appointment – Our sales staff will call or text the homeowner notifying them of their arrival, will evaluate the roof, do a full perimeter evaluation, take pictures of any found damage to share with the client. Leave the property to return to the office. We will then call by phone or utilize Zoom Meeting to go over the options with the homeowner.
Because of these difficult and unsure times, we are committed to putting the health of our clients and our employees first. If you have any concerns, please call your local office for more information.
Thank you for your patience, your understanding, and your continued efforts at social distancing to slow the spread of this virus.
They were excellent.
They have excellent prices and services. Thank you, Universal.
Devon, Carson, and the whole team at Universal we’re awesome. I recommend them to everyone!
The work was done quickly and well, and the price was reasonable. I am very happy with the quality of the completed roof and the whole process.
I had a very good experience and I would recommend them to anyone.
They were great. The roof looks great and we are very happy.
Nice job, no issues
URC was recommended to me by a friend and I will definitely recommend URC to anyone needing the expertise of a high quality and professional roofing company.
The finished roof is beautiful; many neighbors have commented on it’s appearance.
They were very professional,efficient and provided good quality work.
They were very professional in their initial professional. Marty was very knowledgable. He brought items to our attention about the roof that no other company had mentioned. He was very good at answering our questions. He was very personable.
Our roof looks amazing.
Universal Roof & Contracting did a great job.
The way the process of this re-roof project turned out was not anything like it was described to us - and promised to be during the sales phase!
They did a great job.
I would highly recommend Universal Roof & Contracting because of the very fact that as soon as I called them they were out the same day. They walked around with my insurance company and the guy from Universal won the claim. I owe them a lot. They were able to explain things to the insurance adjuster and I could really see that Universal cared about it. I was blown away with everything.
They did an excellent job and I love my new roof! I just had trouble with the cleanup but they are resolving that issue.
They were efficient and did what they had to do.
Overall I am satisfied but due to various issues I would not recommend.
The workers from Universal Roof & Contracting were excellent. They did a very very good job.
Universal Roof sent out a very good manager. He informed me about every detail and was able to provide what I wanted quickly and without delay.
Excellent job, would highly recommend
I would recommend them very highly. They did an excellent job. I was very happy with the people and the set up. Everything went fine.
I am very happy with their work. They were hlepful from start to finish and made work with insurance company simple.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Roof & Contracting as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys