Overall, my experience was very smooth, and the customer service was exceptional.

When they put our hot water heater vent on …the cap was bent worse than the one from hail damage. Even worse, the new one was shiny new metal and they painted it black! It looks ridiculous..I did not realize they had done that til my husband went up on roof and saw it🤦🏻‍♀️until that point I was very happy with the roof job…now , not so much😔

I had several roofers go up on the roof for an estimate, and only Brit told me that I had wind damage and that I should put in a claim with my insurance company.

They were very quick and knew what they were doing. They finished in a timely fashion.

waiting on work to be fully completed

The people who helped me with the home inspection and informed me with details about what was going on and what would take place later were excellent. Anthony and Jon were friendly and knowledgeable and answered all my questions.

They were great and wonderful to me. The boys did a good job.

Everything they did as far as the roof was very good and done very quickly.

Universal made a complex and lengthy process as simple and understandable as possible. I highly recommend them.

Be willing to wait—they're busy.

They did a great job!

I have already referred someone to their company.

Follow up by the QA team. If you need to repair a brand new attic fan (one of three) then communicate with me and tell me when it will be done. Overall the install went ok, except not connecting power to the fans and improperly installing a ridge vent that was removed from the contract.

UBofA was very easy to work with.

The project manager has been very open, honest, and good at explaining the process and options to us.

See below.

not sure

The quality of their work from the office to the job site.

The crew they hired to do the job didn't do a good job. Someone else had to come and spend a day and a half, and it is still not resolved. It took two days for the roof, and there was no problem there. It was not done correctly, and we are still picking up trash. There was a lot of damage to our home from the experience, and I would not recommend them to anybody else.

The work was great and I am happy.

Liked the way Jeff Will walked us through the entire process

Did what they said they would do

They have done a very good job with all of our insurance claims, and they've been easy to work with.

Universal Builders of America was very punctual and communicated well regarding when they were coming in regards to the scheduling, because we had bad weather, so we had to change the appointment.

it was an easy and smooth process and will definitely recommend i

They did the job quickly and it looks great. I am very happy.

The crew was amazing, and the cleanup was amazing. I am very happy with the results.

N/A

I think their builder installers are great. I can not say that about the office staff.

They were easy to work with.

They did a good job.

From the very beginning where the person knocked to the install, they worked efficiently with great customer care. They provided great service and did a great job.

They were excellent. Most of the workers didn't speak English, but they were very courteous and hard working. There was no swearing and they were very polite. I had a good experience and I am very thankful.

I really had no problems with Universal Builders of America, Inc. It took them quite a long time to do my roof, which was damaged from a hailstorm, but it was not leaking. Everyone else was getting their roofs completed, and because mine was so small, I told them I did not care as mine was not leaking. They were very easy to work with.

Great communication. Addressed issues promptly. Quoted project perfectly & gave us a military discount. Brit Curry, Stacie Wilson and Caran Platt were all very helpful responding to our questions & concerns.

We thought Universal did an outstanding job of replacing our roof

I have recommended Universal Builders of America to a neighbor.

They showed up on time, they cleaned up, and the final product looked very nice.

UBA can be trusted to do the job right. The final cost was just as promised up front. These folks know what they're doing and will take care of your roofing needs.

Awesome company to work with. They are very respectful of the property and I strongly recommend them.

They were timely, efficient and they met all their timelines.

They did everything they said, and when they said they would do it. It was after a big storm, and they had other obligations, but we worked it out.

DO NOT HIRE- Company uses unlicensed subs, cuts corners, shingles over wood rot, does not follow installation guidelines for the products they use, will not answer or respond to calls or emails and will likely completely forget about your job after you pay. They will bill you and your insurance even after the job is finished and you have been final invoiced. They will supplement your insurance to fix their own mistakes. When you bring it up they ignore you and drag their feet hoping you give up. For me personally this led to over 7 thousand dollars in roof damage on a "brand new roof" as well as needing to replace windows and siding due to them dragging out patchwork repairs for almost 2 years. Almost $15,000 dollars later its a BIG NO FROM ME DAWG..

A very thorough inspection was performed on our roof to assess storm damage to our home. Josh explained the details and processes it would take to get our roof replaced. He made some recommendations on the products they use that would look best on our home. He gave details about the scheduling process and when the installation could be done. The installers arrived on the date scheduled and were amazing! They did a complete tear off and replacement in just 1 day!! The new shingles look great! Highly recommend!!

The entire process from inspection of my damaged roof thru the roof being completed was seamless, thorough and I felt confident that everything was being handled properly.

Universal Builders helped me through the entire process. They responded quickly to all of my inquiries. Universal Builders made getting a new roof very easy.

Very easy to work with and the finished product was great.

UBA did a great job of keeping the pressure on a (very) reluctant and slow insurance company. We corresponded every week until it was approved.

I am good with everything. They did what they said.

Universal Builders of America did a fantastic job.