The entire process from inspection of my damaged roof thru the roof being completed was seamless, thorough and I felt confident that everything was being handled properly.
Universal Builders helped me through the entire process. They responded quickly to all of my inquiries. Universal Builders made getting a new roof very easy.
Very easy to work with and the finished product was great.
UBA did a great job of keeping the pressure on a (very) reluctant and slow insurance company. We corresponded every week until it was approved.
I am good with everything. They did what they said.
Universal Builders of America did a fantastic job.
I had a very positive experience with Universal Builders. They were professional in all areas. The on-site QA lead was very responsive to my questions and clarified things where needed. I would recommend them
The process was really fairly easy and quick. That part was mind-blowing. They tore the roof off and had it back on in two days. That included my little shed also, so everything was done in two days. That was great.
Buy Owens-Corning products, they are very high quality and quite attractive, but DO NOT use this installer. If anything goes wrong, you'll be months getting it rectified if at all. Not a pleasant experience.
Except for the sales staff. The work crew and office staff were so friendly and so effective. The sales staff wouldn't show up after the sale.
Most of the work was done very quickly -- about 3 days to fully reroof a decent size house. But a few things were not ideal.A live wire was left hanging in the attic after the fan was removed. It was corrected only after I pointed it out to the QC.They didn't really sweep for nails after they were done. I asked for the sweeper and spent several hours sweeping the driveway and the property.After the main install was done, they needed to install an apron over one section. That took months.
Overall, I am satisfied with the quality of work and the communication with the staff from Universal Builders of America.
There are lots of roofing companies out there. We'd never heard of Universal before so thet had to earn our trust and confidence. And they did!
Emanuel Jones made a HUGE positive impression when he pulled in the driveway respectfully asking to assess our roof damage. Without him we would not have gotten the insurance company to acknowledge there was hail damage!!
They have good workers who worked hard.
Overall, Universal Builders of America did a great job and I would definitely hire them again.
The roof is beautiful and they did a really good job. They even used a metal detector to pick up all of the nails. We had one issue with the caulking, but they fixed it.
Overall, I had a very good experience!
Universal builders were knowledgeable and Ian was on site checking out the work that was being done as the project was in progress. He kept us aware of what was being done on the project and with our insurance company.
I would give them a 10 out 10 stars.
I would recommend Universal Buildersas they are very fast and deliver what they promise. The final product is very nice. They work very well. They really explain what they will do and fight the competition in pricing as well. They fought for me with our insurance company. I'm very happy.
I checked with 4 companies before selecting this one and the two men who came out in the beginning sold me on the project. There were very professional, answered my questions, and did a great job. Everything they said, Josh and Josh, was what happened. The house looks beautiful.
again needs some time testing but was satisfied with people and work effort
Did an excellent job!
Initially it seemed like this was going to be a good experience, but it was NOT :-(
Manager and his workers are excellent and friendly!
They were very efficient and did an excellent job. I would highly recommend them anybody.
They were very professional and knowledgable. Any questions or concerns we had they answered each one patiently.
I have had an A+ experience with Universal Builders. From the initial meeting and estimate through phase 1 of my build project, I have been treated with a high level of professionalism and integrity. The roofing crew was incredible, they worked from early morning until the sun set. They worked so well together it appeared that they were anticipating each others next need/move. I was impressed. I look forward to meeting the siding and gutters crews for the next two phases of the project.
They did not satisfy their agreement with me. They have not fulfilled their contract.
I could not have asked for more. They were professional, timely, efficient with quality workmanship.
It depends on the installation crew.
I'll be honest, the staff and crew were very nice & friendly, but my neighbors had other contractors and they finished much faster that our crew. I have nothing bad to say, I just wish it would have been completed sooner.
Universal Builders of America employees were professional, helpful and informative. They communicated everything clearly. I absolutely love my new roof!
The work they have done with our new roof has been good. We are still waiting to hear from them though on more gutter work as well.
I am not a roofing professional. The roof appears adequate. There were issues with installation however. My satellite dish was removed and thrown away, which meant I had to have the cable company come out and install a new one. There is also a humidity fan in my attic that does not work correctly since debris fell in.
We felt confident when the Universal Builders were here right away and access the damage and were here when our insurance company was here. kind of a spoke's man for us.
The process was explained fully and I was updated every step of the way.
Review - The process was explained fully and I was updated every step of the way.
They said that they replaced some sheets of plywood, but they never showed me the pieces they replaced. They did an excellent job other than that!
x
What was promised was delivered.
Review - What was promised was delivered.
They have been great to me! They are very professional.
Review - They have been great to me! They are very professional.
I was very pleased from the start to the finish of my roof replacement. No issues whatsoever in the entire process. They worked very closely with my insurance company and walked me thorough the entire claim process and what to expect.
Review - I was very pleased from the start to the finish of my roof replacement. No issues whatsoever in the entire process. They worked very closely with my insurance company and walked me thorough the entire claim process and what to expect.
Universal Builders of America was terrific to work with. They had an extremely knowledgeable sales staff, great follow up and very courteous office staff. I highly recommend.
Review - Universal Builders of America was terrific to work with. They had an extremely knowledgeable sales staff, great follow up and very courteous office staff. I highly recommend.
They were great. It took another company so long but as soon as I called Universal Builders of America, they were right on it. They gave me good, quality work. My brother used them as well.
We had a wonderful experience and are very happy with our new roof!
The Sales Rep promises a lot and really was not involved with us throughout the project. We had to finish with another contractor.
Great job!
Universal did an excellent job of evaluating what was needed for a new roof then arranging for it to be replaced with high quality materials from Owens Corning. All through the process UB was very responsive to my questions and clearly explained each step of the process. I would highly recommend Universal Builders to that anybody needing a roof replacement.
The original man I worked with was professional and helpful but any follow up questions and assistance was lacking. The job site was left a disaster between work days and they even broke some things in my yard and didn’t tell me