There are shingles that are not properly laid nor sealed. I reported it and nothing has been done. There was no Foreman on site to monitor the work and no one that spoke English.

No comment

I highly recommend this company since honesty is the best policy and that's what you get from Universal Builders

Universal Builders was a huge help in understanding the whole process, dealing with the Insurance Company and the work that was required.

The professionalism and attentiveness to the smallest of details.

Extremely customer friendly.Kind and honest and listen and answer all your question.Ali the people we were in contact with were really helpful and genuine!

Good company has BBB approval

This company is without a doubt one of the finest I have ever had the pleasure to work with./

I couldn't have asked for

I would recommend to others

Friendly, competent people to work with

Universal Builders of America was fantastic! The customer service that I received whether they were calling me, or I was calling them, was fantastic!

Overall, my experience was very smooth, and the customer service was exceptional.

When they put our hot water heater vent on …the cap was bent worse than the one from hail damage. Even worse, the new one was shiny new metal and they painted it black! It looks ridiculous..I did not realize they had done that til my husband went up on roof and saw it🤦🏻‍♀️until that point I was very happy with the roof job…now , not so much😔

I had several roofers go up on the roof for an estimate, and only Brit told me that I had wind damage and that I should put in a claim with my insurance company.

They were very quick and knew what they were doing. They finished in a timely fashion.

waiting on work to be fully completed

The people who helped me with the home inspection and informed me with details about what was going on and what would take place later were excellent. Anthony and Jon were friendly and knowledgeable and answered all my questions.

They were great and wonderful to me. The boys did a good job.

Everything they did as far as the roof was very good and done very quickly.

Universal made a complex and lengthy process as simple and understandable as possible. I highly recommend them.

Be willing to wait—they're busy.

They did a great job!

I have already referred someone to their company.

Follow up by the QA team. If you need to repair a brand new attic fan (one of three) then communicate with me and tell me when it will be done. Overall the install went ok, except not connecting power to the fans and improperly installing a ridge vent that was removed from the contract.

UBofA was very easy to work with.

The project manager has been very open, honest, and good at explaining the process and options to us.

See below.

not sure

The quality of their work from the office to the job site.

The crew they hired to do the job didn't do a good job. Someone else had to come and spend a day and a half, and it is still not resolved. It took two days for the roof, and there was no problem there. It was not done correctly, and we are still picking up trash. There was a lot of damage to our home from the experience, and I would not recommend them to anybody else.

The work was great and I am happy.

Liked the way Jeff Will walked us through the entire process

Did what they said they would do

They have done a very good job with all of our insurance claims, and they've been easy to work with.

Universal Builders of America was very punctual and communicated well regarding when they were coming in regards to the scheduling, because we had bad weather, so we had to change the appointment.

it was an easy and smooth process and will definitely recommend i

They did the job quickly and it looks great. I am very happy.

The crew was amazing, and the cleanup was amazing. I am very happy with the results.

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I think their builder installers are great. I can not say that about the office staff.

They were easy to work with.

They did a good job.

From the very beginning where the person knocked to the install, they worked efficiently with great customer care. They provided great service and did a great job.

They were excellent. Most of the workers didn't speak English, but they were very courteous and hard working. There was no swearing and they were very polite. I had a good experience and I am very thankful.

I really had no problems with Universal Builders of America, Inc. It took them quite a long time to do my roof, which was damaged from a hailstorm, but it was not leaking. Everyone else was getting their roofs completed, and because mine was so small, I told them I did not care as mine was not leaking. They were very easy to work with.

Great communication. Addressed issues promptly. Quoted project perfectly & gave us a military discount. Brit Curry, Stacie Wilson and Caran Platt were all very helpful responding to our questions & concerns.

We thought Universal did an outstanding job of replacing our roof

I have recommended Universal Builders of America to a neighbor.

They showed up on time, they cleaned up, and the final product looked very nice.