Emanuel Jones made a HUGE positive impression when he pulled in the driveway respectfully asking to assess our roof damage. Without him we would not have gotten the insurance company to acknowledge there was hail damage!!
They have good workers who worked hard.
Overall, Universal Builders of America did a great job and I would definitely hire them again.
The roof is beautiful and they did a really good job. They even used a metal detector to pick up all of the nails. We had one issue with the caulking, but they fixed it.
Overall, I had a very good experience!
Universal builders were knowledgeable and Ian was on site checking out the work that was being done as the project was in progress. He kept us aware of what was being done on the project and with our insurance company.
I would give them a 10 out 10 stars.
I would recommend Universal Buildersas they are very fast and deliver what they promise. The final product is very nice. They work very well. They really explain what they will do and fight the competition in pricing as well. They fought for me with our insurance company. I'm very happy.
I checked with 4 companies before selecting this one and the two men who came out in the beginning sold me on the project. There were very professional, answered my questions, and did a great job. Everything they said, Josh and Josh, was what happened. The house looks beautiful.
again needs some time testing but was satisfied with people and work effort
Did an excellent job!
Initially it seemed like this was going to be a good experience, but it was NOT :-(
Manager and his workers are excellent and friendly!
They were very efficient and did an excellent job. I would highly recommend them anybody.
They were very professional and knowledgable. Any questions or concerns we had they answered each one patiently.
I have had an A+ experience with Universal Builders. From the initial meeting and estimate through phase 1 of my build project, I have been treated with a high level of professionalism and integrity. The roofing crew was incredible, they worked from early morning until the sun set. They worked so well together it appeared that they were anticipating each others next need/move. I was impressed. I look forward to meeting the siding and gutters crews for the next two phases of the project.
They did not satisfy their agreement with me. They have not fulfilled their contract.
I could not have asked for more. They were professional, timely, efficient with quality workmanship.
It depends on the installation crew.
I'll be honest, the staff and crew were very nice & friendly, but my neighbors had other contractors and they finished much faster that our crew. I have nothing bad to say, I just wish it would have been completed sooner.
Universal Builders of America employees were professional, helpful and informative. They communicated everything clearly. I absolutely love my new roof!
The work they have done with our new roof has been good. We are still waiting to hear from them though on more gutter work as well.
I am not a roofing professional. The roof appears adequate. There were issues with installation however. My satellite dish was removed and thrown away, which meant I had to have the cable company come out and install a new one. There is also a humidity fan in my attic that does not work correctly since debris fell in.
We felt confident when the Universal Builders were here right away and access the damage and were here when our insurance company was here. kind of a spoke's man for us.
The process was explained fully and I was updated every step of the way.
Review - The process was explained fully and I was updated every step of the way.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Builders of America, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys