I received excellent service from Two Structures. This is my first home build and their staff served me well! They were patient, kind, friendly and professional. I appreciate them very much and would recommend them to family and friends.
They built a quality house. We enjoy it, and it has a lot of nice features in it.
Areas Of Satisfaction - They were very thorough with followup on our questions. They went above and beyond on the additions we added to the house. They aimed to please us and overshot the mark to make us happy for what our requests were.
The process was amazing and the customer service was great.
We've built four houses before, and the quality, workmanship, and professionalism of everyone involved with Two Structures LLC are second to none.
Additional Comments - Thank you for building the home of our dreams!
It has been hard on them too because we haven't been on time, and they have been really understanding of that.
Recognized Excellence - Jill, Cliff and Fred were all wonderful with making me feel completely comfortable with the building of my home. I've heard about the stress of building a home however I can say my process went better than I anticipated.
We instantly knew that Two Structures was the right builder for us. Their homes have unique features that really stood out to us and exceptional quality for the price. We purchased an almost finished home and they quickly and agreeably made a few modifications to help us personalize the home within our budget. Their staff was friendly and trustworthy in their dealings. I would highly recommend a Two Structures home to my friends and family.
Areas Of Satisfaction - The home is beautiful and of excellent quality. I feel like the interpersonal relationships with your employees are also valuable. I have a lot of confidence in the durability of the home and their commitment to service it. I'm excited to see Two Structures continue to grow and wish success for them.
They have been really great. We love our home and our kids had Two Structures build their homes.
We love our new home. Jay Evans, the owner did a great job of getting us exactly what we envisioned. They helped us bring our dream to fruition. Jill was also amazing in helping us through the process along the way. Thanks again, folks!
Areas Of Satisfaction - You hear how awful building can be but we never once had a bad taste in our mouth. We thought it was such a fun process and would do it again! Knowing what we wanted helped but also being able to contact Kaitlin, at any time, with any questions or changes made a big difference, too.
Areas Of Satisfaction - We have been most satisfied with the cost and the craftsmanship
Communication - We signed our contract to build in the midst of changeover in employees. There were some things that were a little confusing because of this. I would like to give Kelsey a shoutout for helping take care of us during that time. She has been a huge help and always kind and professional with all of our questions.
We checked out every reasonable builder in OKC before we chose Two Structures to build our new home and so glad we did, never met a more down to earth Team!Thank you so much for the experience!The Johnsons
Areas Of Satisfaction - The standard options are far better than other builders we visited.
Two Structures has a great reputation, but this was a perfect example of things falling into the cracks.
Very dissatisfied with the customer service and how slow the construction is going. Please work on communication and making yourself available to the customers.
Areas Of Satisfaction - The quick response to issues on the punch list made us at ease with knowing that they will take care of things prompt and with ease around your schedule.
They built a nice home. However, the quality of customer service is very poor. I felt like I was being blamed for some of the repairs and I had to submit photos. I had to generate the conversation to make sure the re-repairs were corrected. The repairs that were agreed upon before closing were done of poor workmanship and it took a lot of communication on my part. They took me as if I was at fault. I invited the owner to see the workmanship himself and he would not come out.
My Wife and I are very excited with Our Two Structures Home. There have been a few things that need to be addressed and Kaitlin, Betty and Amy are on top of those issues. My only concern is that as Our Home was a model the Carpet in some areas is not holding up. This was most caused by the Model Home traffic. I trust that this issue will be resolved. I must say that Two Structures builds a Quality Green Home and We look forward to many Years of enjoyment in Our New HomeSincerely,Robert and Leona Ball
Additional Comments - Based on Our experience We would Highly Recommend Two Structures to any New potential New home Buyers'
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Two Structures LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys