We have dealt with Turco Persian for almost 2 years, starting with cleaning all our carpets (about 17 or so), and repairing many, when we moved. Since then we have purchased three more. Dealing mostly with Isaac, but ably supported by other staff, we have experienced exceptional service throughout. Their pick-up and delivery crew also deserve special mention.
I have used their cleaning and repair services over the years many times and I have always been impressed with their friendly and helpful customer service
Interaction with Isaac. Excellent service.
Yes definitely!
Isaac was incredibly helpful. He is a good teacher. I have bought two rugs and probably a third with his guidance and the sharing of his knowledge. There is so much to learn.
Great from start to finish
Quality work
Extremely professional receptionist; follow through re service and delivery very reliable; carpet returned in efficient and polite manner by the delivery personnel; carpet looks beautiful!
Isac gave us fabulous service as always
Friendly, professional and reliable.
Excellent cleaning quality and we appreciated being notified that the carpets needed some recommended repair work. We accepted the additional quote and the work was performed to our satisfaction.
Good communication
The service and cleaning are exceptional but what’s more, the staff are outstanding. If there is a repair or maintenance required, you deal with the expert personally. The delivery men are the best - on time, respectful of my home, and efficient. Tge office staff who arrange pickup and delivery are always there to help or make adjustments. You deal with real people who give you their best in every aspect of their work. There is no “your call is important to us. Please leave a detailed message and we’ll get back to you when we feel like it.” Turkish-Persian gives REAL customer service and whatever you give them they return to you better than new. No other business compares in quality, service or value!
Although a bit late the cleaning and work done to remove fringe was excellent. We are very pleased.
Excellent company that I have used for 40 years, for area carpet cleaning, broadloom cleaning and rug repair (chewing dog). Highly recommend!
Easy to set up appointment. Office communicated with me to confirm time. Workmanship was excellent. Men were prompt and efficient and pleasant to deal with.
Very knowledgeable about carpets, and have old fashioned excellent gracious customer service.
Excellent all around — responsiveness, arriving on time for pickup, communication about the work, scheduling delivery, friendliness and professionalism of the team and quality of the work were all top notch. I wish all service providers in all sectors were as good as Turco Persian.
Very thorough and professional at every level - thank you!!!
Telephone exchanges and delivery personnel were exceptional.
Two points: 1. I was told the cleaning would take 2-3 weeks. By week 4 I had not heard so I called and the carpets apparently were ready!
2. I was told on pick up that my area was always after 3:00 pm. So when delivery was organized I assumed after 3:00 pm. So I had errands and was not planning to be home before 3:00 pm. They came to deliver at 1:00 saying someone left a message to that effect. I swear I got no message! Also you have so many people interacting with clients that their phones don’t appear as turco carpets which means I and many others I am sure, won’t Answer numbers I don’t recognize. Anyway after calling the office and speaking to the driver I quickly came home and they were able to deliver.
Everything from start to finish was superb. My family has used Turco Persian for many years and will continue to do so.
Professional and high quality work, timely completed.
Entire experience was great, and very happy with the results! Especially considering the rug had water damage.
The sales people were kind, helpful, patient and knowledgeable.