It was not a good experience. This was the only company that would come to my place out on the Olympic Peninsula. I was out of everyone else's range of service.
Absolutely, the most attentive contractor I have ever used on a home project.
They are very professional and do very high-quality work.
They have good quality.
The installers did a good job and ran into very few issues that required my participation. I am satisfied with the fished product.
They did a very nice job. There were no problems other than that they came early, but I expected them to do that. It went smoothly.
The work they did was pretty good, there were issues with a skylight that they sold me and said it was going to be operable, and it is not. I thought I was going to have an electric opener.
The workers were very professional. They knew what they were doing. The only problem was on my side because my outlets didn't support their tools, but we worked around that.
I was happy with it, but they used a cheap plywood for the sub-roofing. It made it look gross. I didn't notice until they left. They left nails for months. Other than that, it was all perfect.
We've been experiencing a lot of moisture problems since the roofing has been put in.
We found the quality of the workmanship and windows to be excellent.
We had Six windows and a Slider put in. I have to say the cold air is gone. Our house (2365 sq ft) now stays nice and and warm and no draft. They were very clean and took all the old windows. I would tell people looking for Windows about TriState Roofing, Inc..
I FOUND EVERYONE TO BE PROFESSIONAL AND REPECTFUL. I WAS VERY IMPRESSED WITH THE WAY THEY CLEANED UP WHEN THEY FINISHED THE JOB.
As far as the job, they did what they said they would do in a good amount of time. It was a difficult roof to do and they did a lot of extra little things.
We are thoroughly pleasedwith the workmanship and roof appeal. Very pleasedwith the service and the cost ofthe materials. Everything looks great and we have received compliments on how well the roof looks. Thank you for making this an enjoyable experience. We have told many people about you.
TriState Roofing offers a great product with great workmanship. The installation crew was very professional.
Sales Knowledge - We were sold partly on the Rebate from PSE. I only wish Rick would have explained the rebate application process, I'm still dealing with this 2 1/2 months later. The installer gave me the window ratings and told me I'd need these. He also mentioned some disqualifying questions on my furnace that Rick didn't ... As it stands I'm not sure we're getting our rebate? It turns out I can't just measure and figure out the square footage, write on a sheet of paper and submit, as Rick suggested when I contacted him.. PSE requires the actual copy of measurements.
I also got a good deal on gutters by TriState Roofing when they did the roofing. I had a choice of gutters or insulation and I needed new gutters. The people who did that and who did the roof did an excellent job. I am very satisfied with all of the work that they did. They were excellent.
Areas For Improvement - None
Areas Of Satisfaction - All of them
Recognized Excellence - Kristen
Areas Of Satisfaction - Organized and followed through on their promises. Kept a clean worksite.
Areas Of Satisfaction - I was most satisfied that the workers fixed my roof.
We were very happy with Tri-State Roofing. The employees, in the office and on the job site, answered all the questions I had, they were very professional from start to finish. We will definitely recommend them!
TriState roofing company was professional, courteous, on time, on budget, and provide a great roof. The roof looks professional and even my neighbors are impressed with.
I had a good experience. The cost was reasonable and they were quality windows that were installed professionally. I had no problems with them and they worked within my budget.
Areas Of Satisfaction - I'm most satisfied with the timeliness of the project.
Additional Comments - They did an excellent job and I'm very pleased with them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Tristate Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys