It was not a good experience. This was the only company that would come to my place out on the Olympic Peninsula. I was out of everyone else's range of service.

Absolutely, the most attentive contractor I have ever used on a home project.

They are very professional and do very high-quality work.

They have good quality.

The installers did a good job and ran into very few issues that required my participation. I am satisfied with the fished product.

They did a very nice job. There were no problems other than that they came early, but I expected them to do that. It went smoothly.

The work they did was pretty good, there were issues with a skylight that they sold me and said it was going to be operable, and it is not. I thought I was going to have an electric opener.

The workers were very professional. They knew what they were doing. The only problem was on my side because my outlets didn't support their tools, but we worked around that.

I was happy with it, but they used a cheap plywood for the sub-roofing. It made it look gross. I didn't notice until they left. They left nails for months. Other than that, it was all perfect.

We've been experiencing a lot of moisture problems since the roofing has been put in.

We found the quality of the workmanship and windows to be excellent.

We had Six windows and a Slider put in. I have to say the cold air is gone. Our house (2365 sq ft) now stays nice and and warm and no draft. They were very clean and took all the old windows. I would tell people looking for Windows about TriState Roofing, Inc..

I FOUND EVERYONE TO BE PROFESSIONAL AND REPECTFUL. I WAS VERY IMPRESSED WITH THE WAY THEY CLEANED UP WHEN THEY FINISHED THE JOB.

As far as the job, they did what they said they would do in a good amount of time. It was a difficult roof to do and they did a lot of extra little things.

We are thoroughly pleasedwith the workmanship and roof appeal. Very pleasedwith the service and the cost ofthe materials. Everything looks great and we have received compliments on how well the roof looks. Thank you for making this an enjoyable experience. We have told many people about you.

TriState Roofing offers a great product with great workmanship. The installation crew was very professional.

Sales Knowledge

Sales Knowledge - We were sold partly on the Rebate from PSE. I only wish Rick would have explained the rebate application process, I'm still dealing with this 2 1/2 months later. The installer gave me the window ratings and told me I'd need these. He also mentioned some disqualifying questions on my furnace that Rick didn't ... As it stands I'm not sure we're getting our rebate? It turns out I can't just measure and figure out the square footage, write on a sheet of paper and submit, as Rick suggested when I contacted him.. PSE requires the actual copy of measurements.

I also got a good deal on gutters by TriState Roofing when they did the roofing. I had a choice of gutters or insulation and I needed new gutters. The people who did that and who did the roof did an excellent job. I am very satisfied with all of the work that they did. They were excellent.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All of them

Recognized Excellence

Recognized Excellence - Kristen

Areas Of Satisfaction

Areas Of Satisfaction - Organized and followed through on their promises. Kept a clean worksite.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that the workers fixed my roof.

We were very happy with Tri-State Roofing. The employees, in the office and on the job site, answered all the questions I had, they were very professional from start to finish. We will definitely recommend them!

TriState roofing company was professional, courteous, on time, on budget, and provide a great roof. The roof looks professional and even my neighbors are impressed with.

I had a good experience. The cost was reasonable and they were quality windows that were installed professionally. I had no problems with them and they worked within my budget.

Areas Of Satisfaction

Areas Of Satisfaction - I'm most satisfied with the timeliness of the project.

Additional Comments

Additional Comments - They did an excellent job and I'm very pleased with them.

Areas Of Satisfaction

Areas Of Satisfaction - They were quick and efficient.

Areas Of Satisfaction

Areas Of Satisfaction - They cleaned up and I loved that part. We didn't find anything.

Additional Comments

Additional Comments - The guys were here on time and courteous. They cleaned up afterwards. It was perfect. I stayed out of their way and they didn't bother me a bit.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the roof and how fast they finished.

Lead Source

Lead Source - I drove by their office and we needed a new roof. They were the first ones that came to mind.

Areas Of Satisfaction

Areas Of Satisfaction - They did a fine job of communication, which is very important to me. The communication was great from the scheduling all the way to when they came to do the work. They did a great job with clean up, and there is no mess.

Lead Source

Lead Source - They did a job for me a few years ago.

Additional Comments

Additional Comments - They installed some of my other windows a couple of years ago. When they came back to finish these up I noticed there is a difference in the design of the windows from then and now. It would've been nice if I had thought of it before or if someone else would've thought about it and mentioned it to me. It wouldn't have affected my choice. I'm happy though.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with how beautiful my roof came out. It looks wonderful.

Additional Comments

Additional Comments - Overall, I am very happy with how things came out.

Clean & Safe

Clean & Safe - They kept the interior clean, but there was debris left over outside. Not a lot, but enough to be annoying.

Areas Of Satisfaction

Areas Of Satisfaction - The friendliness of everyone involved.

Lead Source

Lead Source - They were in the neighborhood doing another project, and someone was out handing out flyers.

Areas For Improvement

Areas For Improvement - TriState Roofing did not fall short of my expectations. They completed the job on time. It looks great.

Areas Of Satisfaction

Areas Of Satisfaction - I am satisfied with the style of the roofing.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the cleanliness of the site - it looked good after every workday.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the timelines, they were right on time schedule wise and got the project done quickly with minimal problems. I am satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the quality of the roof.

Areas For Improvement

Areas For Improvement - They did exactly what they said they would do and exactly when they said they would do it.

Areas Of Satisfaction

Areas Of Satisfaction - They did exactly what they said they would do and exactly when they said they would do it.

Additional Comments

Additional Comments - I am very satisfied with what they did. I still have their sign in my lawn and they've been done for weeks.

Areas Of Satisfaction

Areas Of Satisfaction - The roofers themselves were personable and convinced me right away that they knew what they were doing and the foreman was really experienced. Samantha was extremely fast and very thorough at getting back within 30-40 minutes with answers to my questions and concerns.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations in any area.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was excellent all the way through, in every area.

Additional Comments

Additional Comments - I would recommend them to anyone and will probably use them again when I am ready to replace my windows.

Areas For Improvement

Areas For Improvement - Just the things I found on the ground that weren't picked up after the gutter installation. The roofers went above and beyond though.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the installation of the roof, and the fact they they got it on in a day. It has made a difference.

Areas Of Satisfaction

Areas Of Satisfaction - I don't have a leak anymore.

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with their overall service.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the warranty.

Clean & Safe

Clean & Safe - He came back to clean up on a holiday.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the professionalism of the employees. I was real apprehensive, no one really spoke English well and I was a little concerned but things went very smoothly. I am also satisfied with the product and the time frame in which the job was completed. I feel like I got my money's worth.

Areas Of Satisfaction

Areas Of Satisfaction - In all areas I was satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - It was a lot quicker than I thought it would be.

Areas Of Satisfaction

Areas Of Satisfaction - After the men were finished, they thoroughly cleaned up after themselves.

Lead Source

Lead Source - The salesperson stopped by our house, as they were completing a job in the area. He did a great job explaining all aspects of the windows that we eventually had installed.

Additional Comments

Additional Comments - I am very happy to have worked with TriState Roofing and will recommend them to all my friends, family and co-workers. Consider me a very satisfied customer. I love my new windows!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with my whole experience with TriState.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with everything they did and what they told me.