Quick responses to questions and research the best plan for you.

Requested help about homeowners insurance and got no response.

always helpful, responds immediately and finds the best deal!

I am not able to access my account and it doesn’t seem to be able to be resolved. I am getting divorced and took my exs name off. I had my new user name and password and was able to log in. A glitch then occurred and put my exs user name and password back!!! I need this resolved ASAP.

Excellent service Matt helps me through the process. Thank you

Tracey Bertolino, our supposed representative, is highly unresponsive. We need changes to our policy ASAP, only to experience little to no response. We would like to hereby request a new Agent ASAP. Please confirm his/her name and contact information.

There was excellent communications, and my issue was handled efficiently.

Best service ever!

I called to ask why my raes jumped up 97% YOY and before I was even asked my name, I was told that rates simply went up. It was as if the person I was speaking with just didn’t want to look into anything at all. They just were hoping a quick generic response would be enough to satisfy me. I went ten minutes later to a local insurance agent who then saved me just under $4000 for better coverages all around on my auto and home. Zero customer service is why I will never come back as a customer

Kind and good service

Excellent customer service, professional one on one support when contacted and quality products at an affordable price .

I've had outstanding inquiries that have gone unanswered. It feels like I have to keep following up

Agent help in adding a new vehicle and removing another

They don't rush you they answer every in all questions and if you're unsure they take their time and try to explain things very very well felt very comfortable no pressure the bottom line was the price was extremely well also so I took them

Nice, fast response. Great service and support. Very knowlegable.

I called trident because I was shopping for cheaper insurance. Hartford had me signed up so fast I didn’t know what happened! I had trident check out insurance for me when I bought my house. They recommended Progressive. I called trident to see if there was anything out there cheaper. Listen to this-the receiver of the call sent a message to the broker and said I needed it the next day (I requested that). And the broker called me the next day to tell me Progressive was still the best. This blew my mind that she would get it for me the next day! I was so happy to work with trident because of all of this!

Excellent customer service. Easy to make changes when we moved.

Staff is super helpful and responsive.

Their adjuster added more square footage to the house than we have. Premiums are high but we did have a problem with our car that we took care of

Yeah, get

Nancy was tremendous to work with.

It takes too long to have policy concerns answered.

Professional and friendly. Quick service.

Erica is a great rep and is so knowledgeable and helpful and takes the time to answer all my questions

They are on top of the entire transaction!

Quick quote.

From start to finish, Trident was amazing. Informative, helpful, understanding - it felt like they cared and were just as excited as us in our home buying process. Thank you!

I have insurance for 3 years and each year the price went up over 200 each time I never put in a claim and feel I should not have been raised

When a client ask for a particular policy, try to accommodate them instead of giving them what you feel they need. People appreciate you when you make them feel comfortable and show them that you want them to purchase the policy instead of bringing up procedures you have to follow.

Jessica Price is truly awesome!!

You sent me two policies with different numbers

The team was quite capable and diligent in all aspects of our transactions. They were reliable, responsive and supportive. Very professional.

Professional attentive and kind service
Thank you.

This is the first time in years with Trident that I was not happy with your service.

Dominic Sylvestro is my new agent and I couldn’t be happier. I asked him to find more economical policies for me and he delivered! In addition, I asked him to review my selected coverage and offer an opinion as to adequacy. Again, he provided a well thought out response with reasons behind his answers. I’m thrilled!

Not only did they find me savings on my auto insurance, they handled all of the deets with my homeowners.

Asked 3 weeks ago to have Lisa removed from my insurance. Gave all her Insurance info and she still hasn't been removed.

Easy to
Navigate

When I called for renewal of my auto insurance last year, the person I spoke to was rude and told me that I couldn't change my policy because I had a leased vehicle and that only the lease people could change it.

Still waiting for the bill to come in the mail before my policy expires

Jennifer was very helpful & prompt with her correspondence.

Slow and expensive

kevin was super helpful during the entire process. The cost of the insurance was better than I could get from anywhere else. I have already recommended Kevin to my son and friends.

I wave always received great service and competitive pricing from Trident

Very helpful with questions and solutions to price increases.

Work harder to reduce your commissions and provide more cost-effective policies for your customers

Bev is always helpful whenever I have a question or concern. She is always pleasant and great at her job.

Tracey Bertolino was very proactive and responsive.

Very knowledgeable and responsive!

Slow responsiveness of agent