What do you even do?

Overall satisfied with response and advice from Trident. We leased a new car recently and adding it to our auto policy and dropping coverage on a car we sold were easy and seamless. The staff I worked with on the phone were great.

I would like to feel as though someone at Trident is looking out for our best interests by reviewing our insurance periodically and reaching out to us with suggestions for how we might upgrade, consider other coverages, or find less expensive coverage, etc. I feel as though I always have to take the initiative; it does not feel like a partnership, which I would like to have with my insurance broker.

Thank you for listening.

The insurance adjuster was very professional, on time and did his job well. I wish I had picked a lower deductible.

Excellent, above and beyond, personal service.

Professional,courteous and excellent communication.

Poor customer service

I have to commend one agent specifically, Stephanie Brod! If Stephanie gives me info, I feel it’s the most accurate than any other agent that I spoke to with Trident and other insurance companies over the years.
She’s professional and a perfect blend of business, friendliness and overall customer service. Also, I feel with Stephanie she will compare my premium with other insurance companies thoroughly. I try to do my best to understand how the insurance industry works and that I’m insured enough.
On the flip side, we have a pending claim (deer into car) and it seems long for the claim approval and for repairs to begin . The adjuster should be updating us via email or returned calls promptly/regularly. This is disappointing. The shop owner is doing his best to update us and waiting on rep approval.

Everyone was friendly, the price was acceptable, and a positive recommendation from my agent Sharon was all I needed. A positive experience.

I need to pay my insurance and I am worried it is not getting paid

The home insurance premium rapidly increases, which is totally unacceptable.

Slow service and inflated insurance quotes

Waiting to understand car insurance options. I spoke to someone in Cherry Hill office on 12/15 and still no call back

Jeanne Ricciuti was very professional and thorough. Her patience during the entire closing process was top notch! This is the second home I purchased where Trident was involved in, and I couldn't recommend them enough.

Laurie Wiley is so helpful and so knowledgeable. She goes above and beyond.

Easy to work with and receptive to comments

Always polite when i call and quick to resolve said problem.

Always available to answer questions. Decent quotes

Professional prompt service!

The professionalism and expediency.

Good communications

Quick and responsive answers to my many questions.

I received helpful advice from Will Pappa, and from Tammy Spear with Chubb.

Quick responses to questions and research the best plan for you.

Requested help about homeowners insurance and got no response.

always helpful, responds immediately and finds the best deal!