Poor customer service

I have to commend one agent specifically, Stephanie Brod! If Stephanie gives me info, I feel it’s the most accurate than any other agent that I spoke to with Trident and other insurance companies over the years.
She’s professional and a perfect blend of business, friendliness and overall customer service. Also, I feel with Stephanie she will compare my premium with other insurance companies thoroughly. I try to do my best to understand how the insurance industry works and that I’m insured enough.
On the flip side, we have a pending claim (deer into car) and it seems long for the claim approval and for repairs to begin . The adjuster should be updating us via email or returned calls promptly/regularly. This is disappointing. The shop owner is doing his best to update us and waiting on rep approval.

Everyone was friendly, the price was acceptable, and a positive recommendation from my agent Sharon was all I needed. A positive experience.

I need to pay my insurance and I am worried it is not getting paid

The home insurance premium rapidly increases, which is totally unacceptable.

Slow service and inflated insurance quotes

Waiting to understand car insurance options. I spoke to someone in Cherry Hill office on 12/15 and still no call back

Jeanne Ricciuti was very professional and thorough. Her patience during the entire closing process was top notch! This is the second home I purchased where Trident was involved in, and I couldn't recommend them enough.

Laurie Wiley is so helpful and so knowledgeable. She goes above and beyond.

Easy to work with and receptive to comments

Always polite when i call and quick to resolve said problem.

Always available to answer questions. Decent quotes

Professional prompt service!

The professionalism and expediency.

Good communications

Quick and responsive answers to my many questions.

I received helpful advice from Will Pappa, and from Tammy Spear with Chubb.

Quick responses to questions and research the best plan for you.

Requested help about homeowners insurance and got no response.

always helpful, responds immediately and finds the best deal!

I am not able to access my account and it doesn’t seem to be able to be resolved. I am getting divorced and took my exs name off. I had my new user name and password and was able to log in. A glitch then occurred and put my exs user name and password back!!! I need this resolved ASAP.

Excellent service Matt helps me through the process. Thank you

Tracey Bertolino, our supposed representative, is highly unresponsive. We need changes to our policy ASAP, only to experience little to no response. We would like to hereby request a new Agent ASAP. Please confirm his/her name and contact information.

There was excellent communications, and my issue was handled efficiently.

Best service ever!