Recognized Excellence - Adam, Dawn, Ken
Additional Comments - The project that Touchstone did for us turned half of our basement, which we referred to as the dungeon, into a wonderful spacious laundry room that we enjoy working in now.
In terms of the quality, management, and the final product, it was great. With home projects, there's always going to be snags and barriers, things you might not be happy with. Ultimately, it's how they handle it during the day. They handled it great!
Safe and Clean - I would give this a six! It was great! It was the cleanest I've ever seen a job site. My wife and I expected to have to leave the bedroom while they were in the bathroom, and we didn't have to do that. If it wasn't for the runners on the floor, no one would've known they were there. That's how clean they were.
Recognized Excellence - Greg, the designer, is phenomenal! He's the reason we went with them to begin with. The owner was very professional and fixed a lot of our grievances throughout the process. I wish we communicated more.
Areas Of Satisfaction - They met or exceeded expectations in design, quality, and cleanliness.
Referral - If I do now anyone interested, I will be sure to pass along the information.
Very satisfied with the precision workmanship.
Recognized Excellence - Shawn Negron
Areas Of Satisfaction - Design and rerouting of the affected utilities and hookups was an elegant solution for the small area that was remodeled.
Areas Of Satisfaction - They met or exceeded my expectations in all areas, with one minor exception.
Additional Comments - They were great. Karl is awesome, and the crew was very meticulous and very good at what they did. I'm so happy a friend referred me to them.
Recognized Excellence - I would like to recognize Vlad and Dawn.
We would highly recommend Touchstone for any remodel project! They turned our older, somewhat dark colonial into a bright and inviting modern home with a brand new kitchen, powder room, lighting and flooring through the whole first floor. We especially appreciate the communication and coordination of the team throughout the project, which ensured efficient project completion with minimal stress and surprises for us.
Safe and Clean - They cleaned up at the end of each day to minimize the dust, and kept all tools and materials out of the way
Quality Of Workmanship - The workmanship is top notch. Steve especially made sure that everything was done correctly the first time, and would point out and address flaws and issues before I even noticed them. Big thank you to Steve for the plumbing upgrades in the basement as well :-)
Value - Touchstone isn't the cheapest option, but you get what you pay for - high quality work done on time and good communication
Recognized Excellence - Dawn for her constant communication, Greg for his helpful input during the design process, and Steve and the crew for high quality work and attention to detail
Areas For Improvement - There was a bit of a delay in the project start, although due to supply chain there wasn't much Touchstone could do.
Areas Of Satisfaction - We are very satisfied with the work that Touchstone has done. During the project, some issues were noted with the wiring and plumbing in the house - Steve and the team explained it all and addressed everything without adding more cost. We also appreciated that the crew cleaned up at the end of each day, minimizing the inevitable dust from the project.
Referral - Us - we'll be calling for bathroom renovations in the next year or two!
Additional Comments - Thank you to the whole team who put up with our dog barking at them for 7 weeks.
Yes I will recommend Touchstone. The transformation from our basement with concrete floors and walls to a fantastic living space.
Safe and Clean - Both crews were very clean. Every night the floors were swept and their tools put away.
Communication - The communication was excellent. Both Adam and Dawn were always at the other end if I had questions or concerns.
Professional & Organized - From the beginning when we first met Adam he was professional and always kept us in the loop before the project started. Once the project was in full swing everything went smoothly. When there were issues he came to the house several times to do a walk through to show what needed to be fixed. He even brought in the sales rep to show him the basement.
Recognized Excellence - When we met Adam the very first time I knew we were going to work with Touchstone. He explained everything answered all my questions, (and I had a lot). If it wasn’t for Anton and Jeff for coming back and making ALL the repairs we would not be happy. They save the day. They worked a full 8 hrs for 5 days.
Areas For Improvement - First crew Ray and John need to work slower and work like they were doing their own house. There were a lot of finishing items like trim, tape on the walls and the ceiling tiles should have had spacers. There were walls that were damaged and instead of replacing they used tape to hide it. Another area for improvement when they use the tape we’re the walls meet to make sure that there is very little showing.
Areas Of Satisfaction - Once the final crew and painter came in they exceed our expectations Anton and Jeff saved the day.! Kudos to Adam he is an asset to the company.
Referral - I do not at this time but if I do I will pass the information on. Kudos to Adam!!!
Additional Comments - Would like to thank Dawn for all her help.
Everyone in the company was courteous and easy to work with. Job was started on time and proceeded without any delays. It was completed prior to anticipated due date. Everything was done as expected with no issues. Workmanship was very good.
Safe and Clean - Absolutely kept the job site clean and safe. They did not use a big dumpster. Instead, they hauled away the trash in their own truck on a regular basis.
Communication - Easy to communicate with. REsponsive.
Professional & Organized - Start of the project was delayed due to pandemic related problems with the cabinet maker. Once Touchstone started, they were on the job site every day until completed.
Recognized Excellence - Shawn and Greg Morano
Areas Of Satisfaction - Quality of the installation work. Absolutely beautiful. Also, the followup on our issues with the floor as originally installed.
Touchstone is an awesome company for all your home remodel needs. Our kitchen/dining/laundry rooms were a challenge to updated and they met that challenge and the results were amazing!!!
Recognized Excellence - Shawn,Steve, Dawn and Greg Morano
Areas Of Satisfaction - Workmanship- excellent - response to any issues addressed fairly quickly
Additional Comments - All staff were excellent- polite - knowledgeable and awesome to talk to
Overall, the kitchen work is nicely done, and the crew is very detail oriented.
They did a really great job, especially Nathan, the floor guy.
Recognized Excellence - Adam and Dawn were very instrumental in me choosing this company
Our basement looks fantastic
Professional trustworthy contractor, preferred customized design correlated with precision of actual construction work consequences 100%+ satisfaction! Strongly recommend
Need to have electric issue resolved with light in kitchen.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Touchstone Design and Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys