The guys did a great job, kept everything super clean and were very friendly. The windows look awesome, they open easily and cut down on outside noise. They are a great product and very affordable.
Great to work with, already recommended them
The work was done on time for a good price including finding discounts for me.
From the start I was pleased with the service I received. The estimator came on time and give a bid at the house which did not change either before or after work was completed. The workers arrived on time, explained what they were going to do and when they would be completed. The work was done on time and done well! The bill arrived with the possibility of a slight reduction on quick. Overall I was very pleased with this company!
Probably one of the better experiences i ever had for a project I didn’t want to do. A total gutting of my crawl space. They made it affordable. They made it timely. The workers were great. A separate professional confirmed their work after the fact. I would highly recommend this crew and this company for this type of project.
Total has been around for a long time. I have never used them before, just hesitant to deal with some. This project totally changed my view of Total. I had a project 70 miles away. This leads to many issues. Our cust. rep showed up on time, was more than thorough, and in this case it was the best for us both. He worked up a bid, on time, that included everything we wanted done. The 'everything' was what won them the bid. They had 3 different projects on this job and they were on time at each of them despite the 70 mile trip, with different crews. I was very impressed with the quality and sincerity of the work completed by the crews.
I always get what I am after with TC. Their employees do fabulous work and are very professional.
This is the second major project they’ve done for me and I’m going to use them again. I have referred friends to them.
Additional Comments - Extremely friendly
Areas For Improvement - They actually exceeded my expectations.
These guys are awesome.
Areas Of Satisfaction - I was satisfied all around.
Recognized Excellence - The whole crew were very hard workers and did their job with minimum instruction.
Professional in all the ways we want people working on our homes to be. From estimate to finish Total Comfort has been trustworthy, consistent, communicative, reliable, fair, accommodating, and thorough!
Areas Of Satisfaction - The work crews were so good. So clean, respectful, polite, timely, positive, and hard hard workers!! I really am impressed with the work crew!! They really were on top of their game! AND the scheduler! That person was on point every time we talked!!
Recognized Excellence - The two men who did the work under our house were so persistent and patient in getting the job done. It took longer than they expected b/c it was so much work and they just kept at it! I was so impressed with their work ethic and professionalism and kindness. I wish I could remember their names.
Areas Of Satisfaction - Quality work, on time, worked hard, and effectively.
Areas Of Satisfaction - I was satisfied with all areas.
Recognized Excellence - I would like to recognize Jeremy.
Additional Comments - They did a great job. We are very happy.
Areas Of Satisfaction - attention to detail because the do really care
Additional Comments - thanks for another great job
Recognized Excellence - They all did an exceptional job! I say thank you good job to each of the teams who came to work at my home.
This company has been very top quality, and I have had them do many many houses for me, and I would highly recommend them.
Areas Of Satisfaction - I am most satisfied with the workmanship.
Recognized Excellence - I think Jeremy is doing a great job. He is the one that I work with the most, and he is very responsive and does a great job communicating and responding.
My entire project was exceptional. Obviously Total Comfort places character as well as workmanship a high priority when they hire their workers.
Areas Of Satisfaction - Everything. I had to work every day of my project. I left for work knowing my home and my pets were in good hands.
Recognized Excellence - I rate each person as exceptional.
Recognized Excellence - The crew that cleaned the vents did an awesome job. They took great care in laying down protective covering on floor and did an amazing job.
Areas Of Satisfaction - I was most satisfied with the communication, especially with the project manager who was available by phone when he was not in the office. I called him and he came right out.
Areas Of Satisfaction - They were very efficient and professional.
Every aspect of the work was professionally anticipated and flawlessly executed. As the work progressed, I was kept informed along with frequent and complete explanations about what was happening. All that added up to being confident we had picked the best possible contractor. And in case you're wondering, their pricing was fair and competitive.
Lead Source - Referral from another very satisfied customer
Additional Comments - Keep up the good work!
Areas For Improvement - They were kind and courteous and made the whole process easy for us. They met our expectations completely!
Additional Comments - Excellence in quality of work and over all experience! You guys rock!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Total Comfort Weatherization as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys