Quick, professional reply to initial inquiry. Good visit to check house and work needed. Good price quote. Quickly finished job.
Steve and his Team were as professional as they come. Tony William Exteriors did an outstanding job for us and we recommend them very highly.
We reviewed three siding companies to remove the old 1970's stucco on our house and replace it with James Hardie board. We also had the soffits, fascia and eavestroughs replaced. We chose Tony William not because of the cost, but because of the professionalism they displayed from the get-go. At our initial meeting, Steven brought a package of information which included such things as business licence, insurance, WCB etc. we were impressed. also we liked the fact that the crew who would be working on our house were actually employees of Tony william and not sub-contractors. It felt good to know who was going to be on-site.Tony William were very professional in providing change orders when there were changes made to the project - everything was really well-managed. communication was great, with Lauren giving us updates as to where the project was, and confirming that we were on-time, project-wise. Bridget was very patient with us whilst we chopped and changed with our colour choices - we felt no pressure at any time, just friendly collaboration.For us, the measure of Tony William's value came when we had a problem. A pipe solder cracked during or following the work, and even though the issue may or may not have been caused by the work, Tony William immediately helped us out by getting us a plumber in and hiring fans to dry out the room which was affected. We agreed to share the costs of the remediation, which was really appreciated. Many of our friends asked if the problem had changed our opinion of Tony William (which was already high). I told them yes it had, and actually for the better! I have seldom had the opportunity to work with such a professional, caring company. I have been recommending Tony William to all my friends and colleagues - I 110% endorse them; their professionalism, customer service, communication and of course, their product. Yes, our house looks FANTASTIC!!
The staff at Tony William went above and beyond to make the exterior of our home look the best in our neighbourhood. As with any renovation project there were issues, however the staff was receptive to our concerns and came up with creative solutions to address those concerns.
Tony William Roofing & Exteriors was an excellent company to deal with and dealt with our requests in a timely manner. We were very pleased with their knowledge and expertise for our project. The staff and crew were extremely skilled and great to have onsite.
Very happy with the workmanship and efficient execution of work. We also had some specific details which were competed to expectation. Area was clean and garden areas respected and undamaged after extensive work.
Thanks to Chris, Alex and Lauren for taking care of things for me. We love our new roof!!
Areas Of Satisfaction - Courteous and polite staff. The on site work crew were hard working and took care to do a good quality job.
Everything was wonderful, perfect, and they finished fast and efficiently. I just didn't like having so many bundles of tiles left over.
Tony Williams staff went above and beyond to ensure that we were satisfied with the work that was done on our home. We would recommend them to anyone looking for high quality exterior work, fair pricing and great customer service.Dan O
Lead Source - A Tony Williams sign in our area
Areas For Improvement - None.
Areas Of Satisfaction - Professionalism, Workmanship,
Lead Source - referral
Lead Source - I was referred.
Areas Of Satisfaction - I am satisfied overall! They did exactly what they said they would when they said they would do it!
Recognized Excellence - Jason was great!
Lead Source - The internet
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - I was most satisfied that they finished the job in a timely manner.
Current Referrals - Not at this time but I would recommend them.
Recognized Excellence - The dispatch person had exceptional service.
Areas Of Satisfaction - We love our new rubber roof!
The overall value for our dollar was one of the best that we researched. We have worked with them before and were completely satisfied with the followup and after care. We would be confident in recommending them.
The sales manager was extremely professional and organized when we first met and always addressed any concerns that we had.
Lead Source - I found their ad on the Home and Garden show.
Areas Of Satisfaction - I was most satisfied with the sales presentation, the quality of materials and how quickly the roof was completed.
Lead Source - Saw them at a Home Show and other family used them.
I would highly recommend Tony Williams for anyone looking to replace their roof. I live in an area where we all had pine shake shingles so I had the opportunity to observe different roofing companies at work on my street and receive quotes from them. Tony Williams was by far and away the best roofing company I have ever seen. The jobs were done quickly and safely and the mess was contained. I have 3 dogs and prior to them leaving each evening they went through our lawn with a metal detector to make sure there were no nails. Their presentation is very well done. You understand all of the ins and outs of what needs to be done and what will be done. Chris English thoroughly explained our different options and the pros and cons of each one with no pressure. Their pricing was comparable to any other quote I received but Tony Williams far exceeded the other in the quality and service department.
There was some extra work that was supposed to be done o the chimney, it was never done, and I never got a call back from Jason.
Lead Source - 660 CFR advertising.
Areas Of Satisfaction - I was most satisfied wit hate timely manner of the job, and the quality.
Lead Source - I heard about Tony William Roofing & Exteriors through the rating website, Home Stars.
Areas Of Satisfaction - I was most satisfied when they worked over a holiday during a long weekend to get the job done on time and budget.
Recognized Excellence - I would like to recognize the roofing crew for their exceptional service. They were terrific.
Lead Source - I heard about them through a Radio ad.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - The quality, price and professionalism were what I was most satisfied with.
Current Referrals - Not at this time.
Recognized Excellence - Jason and the lead guy had exceptional service.
Lead Source - I heard about Tony William Roofing & Exteriors from a friend.
Areas Of Satisfaction - I was most satisfied with Tony William Roofing & Exteriors' communication and quality of work.
My experience with Tony William was a positive one. My exterior showed its 33 years of wear. With Stephen's guidance, I now have two new decks, beautiful siding, and high quality windows. The workmanship exceeded my expectations. When problems were found, i.e. missing insulation, Roger explained the problem and then fixed it. Everyone from Stephen to Roger, all the workmen and front office staff, have been a pleasure to do business with. I highly recommend Tony William Roofing and Exteriors.
We were very pleased with how smooth the whole process was from initial contact to completion of the project.. Any concerns were addressed quickly and the entire roofing system was completed within the estimated number of days. The office personnel, Chris, Lauren, and Alaire were very helpful keeping us informed of the status of our project; and Enrique and his crew were very professional and did excellent work replacing our roof. The new roof looks great and we are very happy customers!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Tony William Roofing & Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys