We didn't consider anyone else because we we satisfied with selection, price, and professional assistance. The professional assistance is critical in making large $ choices. On our scheduled installation day, we were in a deep freeze and snowstorm. The job included two sliders and the front door! We were able to reschedule for a more favorable weather day.

They did a good job for us.

Additional Comments

Additional Comments - Overall, a pleasant experience. They gave us the price, they seemed very professional. They were on time, and the finished product was good.

Everything was great. They did everything they said they were going to do.

Problem Resolution

Problem Resolution - I did not have any problems.

Recognized Excellence

Recognized Excellence - I would like to recognize Pat for his exceptional service. He was really fantastic!

From the beginning of my project to the end was fantastic. My sales person, scheduler and the installation were great.

Everything went fine. I had no issues.

Additional Comments

Additional Comments - I am very pleased with the windows that were installed in addition to the workmanship. Both the sales rep and the employee's that installed my window were amazing and did exceptional work. My brother recommended Tom Adams to me and I am very pleased. Thank you!!

Quality products. Knowledgeable installers

Types of work

Types of work - I also had gutters installed.

Recognized Excellence

Recognized Excellence - They were all good and the installer was excellent.

Additional Comments

Additional Comments - I was completely satisfied.

Problem Resolution

Problem Resolution - They absolutely addressed and resolved problems effectively.

Recognized Excellence

Recognized Excellence - I would like to recognize all of them. I highly recommend them, and they are wonderful people.

Additional Comments

Additional Comments - They are a great place to deal with, very reliable, and fantastic customer service.

Tim walked us through our options on more than one occasion, was very accommodating even when we had our kids with us in the showroom. Work was done quickly and effectively.

Recognized Excellence

Recognized Excellence - Tim was our salesman and he was great

All of the Tom Adams staff members, including the sales person, the scheduler, and the technical installers, were knowledgeable, responsive and helpful. The sales person presented alternatives and a fair price, without any pressure. The scheduler kept us informed of the reasonable changes in the installation date (due to 7 degree winter weather). The installation was completed in less time than projected. We informed the office the day after installation that there was a problem with one of 18 windows; a craftsman was in our home within hours and arranged for a full replacement window unit. It was installed on the day promised. We are happy to recommend Tom Adams and look forward to future purchases there.

Problem Resolution

Problem Resolution - The morning after the windows were installed, I was unable to open the casement window in the kitchen. I called the office and a craftsman was in our home within hours. He agreed that there was a problem with that window and said the entire unit would be replaced. The service desk set a date that the replacement would be installed and that date was met. The character of a company is not judged only by if there is a problem, but in how the problem is resolved. This resolution was handled perfectly.

Recognized Excellence

Recognized Excellence - Sorry that I do not recall the installers’ name, but I would like to commend the two craftmen who installed the replacement window on Thursday, March 21.

The sales representative and the installers from Tom Adams Windows and Carpet were excellent.

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick for his exceptional service. He was easy to work with and we got everything we asked for.

Recognized Excellence

Recognized Excellence - John Ginty and the installers.

Sales Knowledge

Sales Knowledge - We were very impressed with the salesman.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman for his exceptional service!

Sales Knowledge

Sales Knowledge - Pat Maloney was great

Recognized Excellence

Recognized Excellence - Pat Maloney

We are very pleased with the work and products provided by Tom Adams Windows and Carpet. We have had several windows and doors installed by their installers over the years and have always been very happy with their work. If we had a difficulty with anything, they were quick to respond and rectify the problem. We would not hesitate to recommend Tom Adams Windows and Carpet.

Recognized Excellence

Recognized Excellence - Unfortunately, I don't remember our installer's name. But he was terrific! Very professional, very thorough, very friendly. He explained what he was doing and kept us abreast of his progress.

We would highly recommend Tom Adams. We love our ProVia windows and doors. John Ginty was exceptionally knowledgeable about his product line and installation. He was really helpful in guiding us thru the decision making process. Elvis, Brandon, and their crews were very professional and efficient. Their work was very high quality. The few minor issues we had were addressed quickly and with 100% satisfaction.

Recognized Excellence

Recognized Excellence - John Ginty was exceptionally knowledgeable about his product line and installation. He was really helpful in guiding us thru the decision making process. Elvis, Brandon, and their crews were very professional and efficient. Their work was very high quality. The few minor issues we had were addressed quickly and with 100% satisfaction.

Recognized Excellence

Recognized Excellence - Bobbi Joe and Gerald

Great service, great workmanship. Will definitely use Tom Adams again!

Very happy with our new carpet,installers were professional , hardworking & got the job done in a timely manner. Would definitely recommend.

Recognized Excellence

Recognized Excellence - John Ginty

They arrived on time. They were very efficient and completed the work in a timely manner.

Problem Resolution

Problem Resolution - There were no problems during the installation of the windows.

Sales Knowledge

Sales Knowledge - Bobbi Jo was very helpful and knowledgeable about the windows.

Sales Knowledge

Sales Knowledge - Ken my salesman was

Problem Resolution

Problem Resolution - I did not have any problems, but having a new door resolved old issues I was having.

Recognized Excellence

Recognized Excellence - I thought the service was outstanding. She made the whole process of showing me the door that would work best for me and the process of getting an estimate very easy. She did a great job. Also, the two installers were great. Everyone I dealt with was very good.

Referral

Referral - I can benefit from additional services. When I am back in the city, I may need some new windows replaced.

Additional Comments

Additional Comments - Initially, I contacted Renewal by Anderson to get a new door. Dealing with them was like getting a root canal—an extremely painful experience. I went to Tom Adams Windows and Carpet because they are a local company and have been in business since 1955, and I should've gone with them from the start. They are a great company and good to deal with.

Very knowledgeable and respectful team. Great value.

Quality Of Materials

Quality Of Materials - I would rate the quality of the materials at 6 stars if I could.

I would offer them a 10-star rating if I could. They did a good job. They were great!

Difficulty in getting the door properly installed

Neighbor out walking, admired the work done on windows and doors. Said she was interested in new windows and I gave her Bobby Jo’s card. Told her I was pleased with everything.

The windows were not as expected. The window in the dining room had no handle to up it and due to the very small wood frame work on the window it was very hard to find a handle. Also the framework around the window is very small and doesn’t match the other windows in the room. Also it was very hard to speak to the installers, they didn’t speak English, I believe it was Russian, so they didn’t understand me. Very frustrating

I would gladly recommend Tom Adams to anyone.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson for their exceptional service.

Additional Comments

Additional Comments - Their process is very good. How they set things up and do things was pretty effective.

They have been accommodating about coming out to make repairs. They did a good job in my floors.

Recognized Excellence

Recognized Excellence - I would like to recognize the lady who was my salesperson.

I was a little unhappy. Windows were good. The installation was ok. Not what I thought. They installed the windows from the inside, not the outside. I lost a couple of inches on my sill.

The service was excellent. I already recommended them to several people because the installation was excellent, they were highly professional, and the business agreement for the financing was very helpful.

Types of work

Types of work - They did two doors. They did an interior door and a storm door.

Recognized Excellence

Recognized Excellence - John McGinty and Rob Baruskin had exceptional service.

Referral

Referral - I had recommended them to one person. I discussed the workmanship with several friends. One had already gotten his doors installed and I am not sure about the other.

Additional Comments

Additional Comments - I had a doorbell when I bought the house. I had three electricians out to fix it because it didn't work. They told me that it couldn't be done. The installation team got it working effortlessly and I am thrilled to death. I have nice tight fitting doors that are well insulated. I am thrilled about my doorbell. They were very professional. I will probably get two more doors done because I was so happy with the work. I am waiting to get it budgeted.

I would highly recommend Tom Adams for windows. I would not recommend Tom Adams for flooring. It was like dealing with a completely different company.

Quality of work was decent. The amount of follow up needed to move the project towards completion was unacceptable. Pat the salesman was not responsive to calls, emails and even when I stopped by he was busy. The transition strips were ordered incorrectly and it became my problem because of the lack of communication between departments. I’ve used Tom Adams 2 or 3 times before for large projects and this will definitely be my last. It’s sad how returning customers are treated. Tom Adams is only concerned about pushing product.

We were very happy with our new doors and the attention to detail that Tom Adams and company gave us.

Types of work

Types of work - They did a front door, storm door, and a back door.

Work Done Right

Work Done Right - It was done, but there was an issue with a door. They fixed it and replaced it.

Recognized Excellence

Recognized Excellence - John Ginty was a great sales representative.

Recognized Excellence

Recognized Excellence - The sales representative provided exceptional service.

The whole process was frustrating; we got the estimate, but they kept raising the price of it.

The installer was excellent and friendly.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson and all the installers for exceptional service.

Additional Comments

Additional Comments - My experience with the company was great. The only issue I had was with the phantom screen. It took several months to arrive, and several attempts to install.

Excellent quality products installed professionally.

Problem Resolution

Problem Resolution - We didn't have any problems that occurred.

Recognized Excellence

Recognized Excellence - The installation crew who did the kitchen floor, they were exceptional. The project manager onsite was good too. He was on top of everything. Tim did a great job, and he was a good communicator.

Recognized Excellence

Recognized Excellence - I would like to recognize John Ginty for his exceptional service.

Additional Comments

Additional Comments - I am very pleased with the experience.

Multiple returns to my home to correct your error make right.

I am very impressed with Tom Adams Windows and Carpet. I had all of my windows replaced. The salesman was knowledgeable, professional, and personable. There was never any pressure to purchase the windows. Every person who came to my home to measure and install was fantastic. The were on time, efficient, and professional. I would highly recommend Tom Adams.

Problem Resolution

Problem Resolution - I didn't have any problems.

Recognized Excellence

Recognized Excellence - I'd like to recognize the installers.

I was very satisfied.

Problem Resolution

Problem Resolution - I had no problems.

Recognized Excellence

Recognized Excellence - Everyone that I worked with was good.

Additional Comments

Additional Comments - I was very satisfied. The installers were nice and did a good job.