Educate sales reps and hold them accountable if they miscommunicate details to your customers.

Awesome staff and loved the ability to customize the floorplan and design details.

excellent service

Rain seems to cause big delays.

John Little was very informative about the process of the build and our superintendent Chris Hinson did a great job getting us in our house in a timely manner.

They have taken care of any obstacles and it has been very easy

Communication

Communication - Excellent

Attention to detail. Personable personnel: Julie Hersey and Thomas Wolcott

Additional Comments

Additional Comments - Easy to work with Julie in Spring. She is very personable and knowledgeable. If she doesn't know the answer, she will find out and get right back to you. The entire Spring office is the best!!

The sales staff was very easy to work with. They were friendly. I had no issues whatsoever.

It was a bit of a lengthy project for time.

Recognized Excellence

Recognized Excellence - I would like to recognize Julie Hersey, our salesperson, for being very friendly and outgoing. Jerry, who did the stakeout, was knowledgeable, kind, and considerate. Thomas Wolcott has done an outstanding job building the home and communicating with us. He was very helpful and wonderful to work with.

Additional Comments

Additional Comments - We love the home, and everything was good. One window had a manufacturing malfunction, but they are replacing that tomorrow. So far everything else is good.

Overall I am satisfied. Many areas Tilson did a great job, and several areas need improvement.

I do not wish to add a comment.

Additional Comments

Additional Comments - I enjoyed working with Tilson Homes and the experience was great.

No comment.

Ever since we changed project managers things have turned around 100%. Danny is amazing and makes this process not only endurable, but enjoyable again. Things have gone smoothly and we really impressed with his knowledge and ability to get things done. Thanks, Danny

Tilson made the whole process of building our home easy and affordable!

Areas Of Satisfaction

Areas Of Satisfaction - My home was completed a lot faster than expected!

Recognized Excellence

Recognized Excellence - Julie Hersey, Jerry Butler and Chris Coffin

Overall, it was a good experience. We ran into some hiccups, but most of them were resolved quickly.

Areas Of Satisfaction

Areas Of Satisfaction - Kolton was great!

Additional Comments

Additional Comments - John was amazing, extremely patient with each and every request. We did a customized Canyon floor plan and he made sure it had everything we wanted. The whole experience has been smooth with a clear process. The builder and crew are amazing too, they're working really fast. I can't wait to move to our new house soon!

The working from the start of the process to creating the home, to building, to completion, to providing the keys to us was seamless and well orchestrated.

Additional Comments

Additional Comments - John Little was outstanding to work with in customizing our floor plan. His extensive experience and dedication was very appreciated.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Recognized Excellence

Recognized Excellence - I want to recognize John Little, salesperson and designer, and Chris Kaufman, the builder on location and who kept the contractor's operations, for their exceptional service.

Additional Comments

Additional Comments - I am very satisfied.

Very professional to attend the customer but they need a good manager construction, because our river model house is a 3/2 house less than 1400sf, we corrected many mistakes while they were building it, and we saw that they did not cover the bathtubs when they were working with another material and that caused damage and scratches, when they installed the kitchen and bathroom cabinets, they also had many scratches and dents, they corrected them but they are always visible, we noticed many ants and insects coming out of the door frames and it turns out that they did NOT seal above the door frames, the granite in the kitchen and bathrooms was not treated with sealant and was not polished well, when water falls it stains, my husband had to seal above the door frames, when they delivered the house to us it was dirty too and for not complaining to the construction manager who did not check that. We know that our house is not a mansion but they should be careful..

Communication

Communication - Yes they are so nice and professional construction company

Recognized Excellence

Recognized Excellence - Service from the office is great, and thanks to be nice with us.

My wife would be able to answer this better than me.

Recognized Excellence

Recognized Excellence - Zach Jimerson and John Little

Additional Comments

Additional Comments - Great experience in building my dream home

So far our experience building our home has been great. We are building in a rural area, without a lot of options for builders. Many of our neighbors are watching our home go up, and several have already contacted Tilson for more information..

Communication

Communication - Ross was an exceptional sales person to work with.

Comments are below

Areas Of Satisfaction

Areas Of Satisfaction - Construction manager and site person (Juan) were experts and exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - We are very pleased with Tilson in every matter

Recognized Excellence

Recognized Excellence - Cole

Additional Comments

Additional Comments - We had a very great experience and we truly love our home

My experience has been amazingly easy and great overall. Chris, my project builder, goes above and beyond.

Additional Comments

Additional Comments - It has been a very positive, informative, and learning experience. The timeframe has also been short. We started on April 9th and we are almost to the end. It has been surprisingly fast.

N/A

Areas Of Satisfaction

Areas Of Satisfaction - The builder, Danny met my expectations. He was fantastic.

N/a

Additional Comments

Additional Comments - I love that Tilson Homes allow military veterans to use a VA home loan to build their home. I was very happy about that!!

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Recognized Excellence

Recognized Excellence - Ross Riggs and Chris Coffin were great to work with.

I have no comment for this rating.

Fairly priced homes.

Recognized Excellence

Recognized Excellence - Zach Rivera and Thomas

The entire process wasn’t the happy “home buying” story I thought it would be. Our drive way was poured on a day when it was raining to meet a deadline so we have permanent marks where the rain fell along the drive way and sidewalk.

Recognized Excellence

Recognized Excellence - I appreciated the manager at the spring office, how she handled assisting us to clear to start construction.

I have been very satisfied with the way Tilson Homes - Spring handles things.

Tilson was an easy process, I was comfortable with how everything went, they communicated well.

Areas Of Satisfaction

Areas Of Satisfaction - The kitchen exceeded my expectations.

Areas For Improvement

Areas For Improvement - I loved everything, they fell short in nothing.

Recognized Excellence

Recognized Excellence - I would like to recognize Jerry Shorten and Chris Coffin for their exceptional service.

Overall, Tilson Homes did a great job, but with most construction companies, there are always issues along the way.

Recognized Excellence

Recognized Excellence - I would like to recognize our contractor, Greg.