My big issue is upgrade costs, where your profit margin really soars. We wanted rocker light switches and were quoted something like $1900 for the upgrade. Now I will replace the old style myself for around $350 + time spent. Other upgrade costs I can deal with; that's just the nature of the beast. But this one is almost a deal breaker on ever recommending Tilson to others, although I already did so to my brother who is going with Tilson. What modern home has the old flip switches? None!!! Rocker switches should be standard. Everything else has been terrific, especially your wonderful personnel. This single issue, however, could tilt me to never recommend again. Maybe Tilson should reconsider on this issue.

Overall customization was great, so many options was great , staff very knowledgeable in every aspect of there job.

They were very pleasant, organized, and informative.

It is a pretty good company. As the process goes, you start getting smaller, hidden pieces. Such as we need this or that in addition. Luckily, you do get to a point where it stops. Initially, there are just little knicks and knacks in there.

This has been an amazing experience. We worked with Sydney Palmi and she stayed in constant communication with us. She was extremely knowledgeable and accommodating.

If I knew of someone who was looking to build a house I would recommend Tilson.

Friendly people, especially john Little, and all willing to help when one or the other was out of the office.

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I have recommended Tilson Homes!

People there are extremely helpful with any questions you have!

The whole experience from sales to building was great.

Everyone is very friendly and informative. Great to work with in customizing plan with what you want.

I would look no further if you want to build a home. The team has been has been absolutely amazing!!

Homeowner does not want to leave a comment.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all my expectations.

Educate sales reps and hold them accountable if they miscommunicate details to your customers.

excellent service

John Little was very informative about the process of the build and our superintendent Chris Hinson did a great job getting us in our house in a timely manner.

Recognized Excellence

Recognized Excellence - Our superintendent, Chris Hinson did a great job keeping things going on schedule and attending to our questions. We really appreciated his attention to details in our build

They have taken care of any obstacles and it has been very easy

Communication

Communication - Excellent

Attention to detail. Personable personnel: Julie Hersey and Thomas Wolcott

Additional Comments

Additional Comments - Easy to work with Julie in Spring. She is very personable and knowledgeable. If she doesn't know the answer, she will find out and get right back to you. The entire Spring office is the best!!

Communication

Communication - Always call you back

Quality Of Workmanship

Quality Of Workmanship - Thomas is especially detailed oriented with quality of work.

It was a bit of a lengthy project for time.

Recognized Excellence

Recognized Excellence - I would like to recognize Julie Hersey, our salesperson, for being very friendly and outgoing. Jerry, who did the stakeout, was knowledgeable, kind, and considerate. Thomas Wolcott has done an outstanding job building the home and communicating with us. He was very helpful and wonderful to work with.

Additional Comments

Additional Comments - We love the home, and everything was good. One window had a manufacturing malfunction, but they are replacing that tomorrow. So far everything else is good.