They were very professional, and they walked you through the process.

I am very happy with our new home.

Additional Comments

Additional Comments - Eric was phenomenal and guided us through the entire process exceptionally well. The hand off between sales and the construction team was easy. We would recommend anyone to Tilson and direct them straight to Eric to fulfill their new home needs.

Areas Of Satisfaction

Areas Of Satisfaction - The sales, contract, design and build phases were to notch. Greg and Eric were great to partner with.

Recognized Excellence

Recognized Excellence - Eric out of the Katy office and Greg our Construction Manager were great. Very knowledgeable about every aspect of the build process and also very considerate people. They both went the extra mile to make sure that my wife and I were always taken care of. I would recommend them to anyone who wants to build a home with Tilson. If I build again with Tilson, I hope I get to work with them.

Additional Comments

Additional Comments - If I had to build another home, I would utilize Tilson again. I have recommended friends and family to use Tilson.

Ashley Sloan, David, and Jack Reyson

Additional Comments

Additional Comments - Ashley Sloan, Jack, and Jerry Butler have been wonderful

Communication

Communication - Ashley Sloan and David were fantastic

Areas Of Satisfaction

Areas Of Satisfaction - Ashley Sloan is excellent

Recognized Excellence

Recognized Excellence - Ashley Sloan, and Jack Reyson

I haven’t seen the finished product yet!

Home is well designed and well constructed.

I would strongly recommend Tilson Homes because of the easy buy program. Their communication process was very good throughout the whole build.

Communication

Communication - Eric has always quick to respond to messages or emails left. And he goes beyond by giving us a heads up when he will be out of the office. The process has been so transparent and really helped us to feel comfortable. Also, David did a great job going over all the details with us following the color appointment to make certain all our choices we documented.

Additional Comments

Additional Comments - We have just started the construction phase. We have been very happy and comfortable with everything to this point. Eric has been great to work with.

I liked that it was all in one; financing, the house, and everything; they made it pretty easy.

We had the best experience imaginable with Tilson. Everyone was a pleasure to deal with and very efficient and effective.

Additional Comments

Additional Comments - Better than ever expected!

Highly recommend to anyone shopping a builder in the country side.

Additional Comments

Additional Comments - So far has been a pleasurable experience. Its the up front decisions that take the longest to be done. Building a home can be overwhelming, but made a lot easier by Tilson. Once that part is done, its been fun watching the home take shape. Eric and Kolton have been great to work with. Looking forward to seeing the final product. Subs have done an excellent job to date.

The design process from start to finish has been great. Kelsey is great to work with and brought great suggestions to our design. She listened to what we wanted and was able to steer us to meet our requests.

The process has been smooth to this point. The build will tell the entire story and ultimately determine how highly we recommend.

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Great customer service throughout the process. Highly recommend

No comment.

Communication

Communication - Ashley was our Sales Consultant. She listened to what we wanted, and we were able to come up with a design for our perfect retirement home.

Additional Comments

Additional Comments - We are currently in the construction phase. We are really happy with our Superintendent, Kolton Mazoch.

Recognized Excellence

Recognized Excellence - Colton gave exceptional service.

See "Communication"

I have no comment.

Areas Of Satisfaction

Areas Of Satisfaction - The company met expectations in all areas.

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Recognized Excellence

Recognized Excellence - Johnathan Bass provided exceptional service.

Additional Comments

Additional Comments - It was an easy and quick process.

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Recognized Excellence

Recognized Excellence - I would like to recognize Johnathan Bass for his exceptional service.

My overall experience with Tilson was great. If I didn't understand something or didn't know what to do, someone would call me and get answers for me. Specifically Eric McKiernan and Viviana.

Additional Comments

Additional Comments - Tilson has made us very comfortable through the process. I would recommend them for your home building journey.

Communication

Communication - Eric's communication was on point. He wasn't pushy. He knew exactly how to help us in our specific situation.

Areas Of Satisfaction

Areas Of Satisfaction - Eric McKiernan was super awesome to work with from beginning to end. Before we signed our contract he was constantly reaching out and each call from him was motivation for my husband and I to get where we needed to be to sign our contract.

Areas For Improvement

Areas For Improvement - Tilson Homes -Katy met all my expectations.

Recognized Excellence

Recognized Excellence - Eric McKiernan

Yes, I will definitely recommend Tilson to anyone

Additional Comments

Additional Comments - It’s been a great experience and I have no complaints about anything working with Tilson!

Areas Of Satisfaction

Areas Of Satisfaction - Eric McKiernan did an excellent job walking through the design process

Recognized Excellence

Recognized Excellence - Eric M as I said before and Garrison Gibb was our superintendent and was extremely helpful and supportive during construction

Additional Comments

Additional Comments - We had a great experience with Tilson

Their communication and friendliness were paramount in our decision.

Areas Of Satisfaction

Areas Of Satisfaction - Their communication and customer service met/exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize our salesperson, Ashley and Greg, our builder. He was great.

Additional Comments

Additional Comments - It was far easier than I thought it would be. I always avoided building a home because it felt daunting, but they made it easy.

Working with Tilson has been a long road but they have been the most supportive and accommodating builder we have ever experienced. From sales to construction, every employee is top notch!

Great

From the start I feel we were told what we wanted to hear to get the sale and then after signing everything changed. Attention to detail is missing in your builds. Your trades just get the job done regardless of how it is done or what the final appearance looks like. Your designers argued with each other during our session making choosing selections very difficult. Our design session lasted an hour because we were so rushed and uncomfortable with the attitudes of those representing your company. The paperwork was not submitted appropriately after our design session and we had to do it again from memory with our sales person late on a Wednesday evening which should have been her day off. The higher up person who is usually an assistant at one of the meetings was not present and our sales person had to handle it alone making this meeting completely unorganized. Our issues with the actual build started when materials were dropped on the driveway we provided and the material, our driveway material and the underlayment of the driveway went into what would be the foundation. This caused us to have to repair the driveway at a cost of more than $8000. Then the crew present did not have working equipment during the cement pour. Our slab was not poured according to standards causing concern which your construction manager addressed in a very unprofessional manner. At our final walk through every concern we brought up we were told it could not be addressed and it is what it is. His boss had to step in after we called to complain many times to the corporate office. I am/was a paying custom and no point did I feel treated that way. For a custom builder customer service should be a higher priority. Communications via text using teenage/slang abbreviations that we do not use as educated adults or even allow our children to use is an insult to your paying customers. When the issues arose with the concrete pour and the construction manager, his boss or anyone else copied on the email failed to reach out with an appropriate response, our faith in your company was lost. These and many more concerns can be addressed if someone would like to call me.

Overall the home turned out nice. It had what we wanted in our dream home.

Areas Of Satisfaction

Areas Of Satisfaction - The sales team was very knowledgeable and helped us a lot.