The quality of the home is wonderful!

Communication

Communication - Colton has done a great job of contacting us with updates.

Priscella Scheele has been amazing to work with. She has been extremely patient and kind with us and has talked us through the entire process!

Once we made it to the actual building process it’s been pretty smooth. Kyle is a great guy to work with.

Time elapsed between acceptance of final design and start of construction

Areas Of Satisfaction

Areas Of Satisfaction - Once started the construction went fast and smoothly

We've had a wonderful experience with Tilson Homes. The process has been straightforward.

I would highly recommend Zach Jimerson, Kim Laxton, Ty Jimerson and Brad Baker from Tilson. I love the price guarantee because we are cash customers and helps with our budgeting.

Additional Comments

Additional Comments - We like the quality of Tilson Homes, their warranties and price guarantees.

Communication

Communication - Zach gives us great updates! Kim really follows through our changes and requests.

Additional Comments

Additional Comments - Zach Jimerson is our builder and he is doing an awesome job! He keeps my wife and I well informed, he follows through with his promises and he is great to communicate with. He has made our building experience a pleasant journey.

Everyone cares about the quality and satisfaction for the customer.

Quality Of Workmanship

Quality Of Workmanship - All of the fit and finish work appears to have been completed with much attention to detail

Areas Of Satisfaction

Areas Of Satisfaction - Communications with Daniel was exceptional and he kept us posted during the construction process.

Additional Comments

Additional Comments - Tilson Homes was able to work with me when other builders would not. Currently, they are in the process of making our dream home come true.

My only issue was I felt it took too long. I loved the whole experience and if the situation come where I need another home built I would use you all, but when I say it took too long I got pre-approved buy the mortgage company you all recommend, and a whole year went by and I ended up having to do the whole pre-approval rigorous application again which wasn’t the greatest, and we sit here now. No construction is being done just a port a potty and a rock road in almost 2 years. I do know that the end result will pay off though.

Every step of the way has been an awesome experience. From designing our home to the final walkthrough. Everyone who asks us about our home we highly recommend Tilson.

My experience was very easy and hands off. Tilson really handled the whole process really well.

The in house staff was a big help when I had questions and needed help. Wayne was absolutely outstanding. He kept things going.

Listed down below but it’s all because of the service I received from Wayne and Priscella.

Additional Comments

Additional Comments - Still early in the process of the actual build but the sales team has been amazing and the transition to the builder/manager was smooth.

Very pleased with every aspect of building with Tilson!

Communication

Communication - Kim was very communicative and helpful! And still is even now that construction has started! We are very thankful for her!

Areas Of Satisfaction

Areas Of Satisfaction - Tilson employees were incredible! From starting the process and choosing our home to the actual construction, everyone we interacted with were kind, helpful, and efficient!

Will share thoughts/recommendations on e we have completed process with Tilson.

Extremely poor craftsmanship

I have already recommended Tilson to a friend who was already considering having a custom home built on a lot. The "Easy Buy" program is attractive.

Tilson makes a building a beautiful house easy and does it with quality!

Colton, Summer and Laurie were amazing!

Additional Comments

Additional Comments - Colton was awesome!

Professional, knowledgeable, courteous

The experience went well overall as far as being notified by our construction manager, as to what step we were at and what to expect.

Communication

Communication - Both sales representatives Priscella S. and Construction Manager Daniel have been great on communication through email and phone.

Mike Sanchez was so communicative. He was always talking to us and answered all of our questions. He was always present, and they did a great job.

Our Tilson home is about 70% done - we are impressed with the quality materials and the quality work being done. Baylen is amazing at his job.

I am giving this a 6 solely because of Greg Freeman, John Parsons, and Jeff Waite. I have not & will not recommend the Boerne office. In fact I tell others to go the the San Marcos office. If it was not for the 3 men I mentioned this would actually be a zero. These 3 men and the work they have done has given me back my faith in Tilson and I can not recommend the builder enough. All 3 have done a fantastic job!

Our experience was really seamless. Tilson Homes met our needs from all aspects. The builder did an excellent job; he was a young man and had great attention to detail. He had a lot on his plate with the amount of builds he had, but he manages time quite well. The overall process was quite enjoyable. We knew what we wanted and planned accordingly in advance.

Additional Comments

Additional Comments - This is my second build with Boerne Tilson and we are so happy with it! Getting so close, Cole has been fantastic and on top of it!

It was good service.

Builder was excellent, sales & pricing were slow and poor communicators.

Everyone who worked through the process with us was very helpful and would listen to our concerns and needs.

I have no comment.

Great home builder

I highly recommend Tilson. Streamlined process, they handle just about everything. They have been on time with all phases of the build

Communication

Communication - They are great at returning calls and giving updates.

Communication

Communication - During our build I have always gotten a call or text back from the project manager. Very easy to work with.

I would like to single out the salesperson Priscella and our superintendent Daniel Forbes.

Areas Of Satisfaction

Areas Of Satisfaction - The sales portion form Priscella and the communication from Daniel, our superintendent, were exceptional.

Recognized Excellence

Recognized Excellence - Priscella and Daniel had exceptional service.

Additional Comments

Additional Comments - everything has been smooth and easy. very pleasant experience so far. truly exceeded expectations.

Additional Comments

Additional Comments - So far everyone is extremely professional, answers questions promptly, and is very kind on top of it!

Thos was painful experience.

NC

Communication

Communication - Zach has been great about letting us know the schedule for every week.

Areas Of Satisfaction

Areas Of Satisfaction - Zach Jimerson did a great job. He kept us informed on every step and always meet the goals he had set for the week.

Overall we are really happy with our decision to use Tilson Homes for our first custom home build. The timeline, communication with our construction team and quality of workmanship were highlights of our experience and we hope to enjoy this home for years to come.

Recognized Excellence

Recognized Excellence - Baylen our Construction Manager was amazing! So friendly, communicative, down to earth and easy to work with to ensure our best interests were met along with timelines in the build process.

See last survey of all the issues along the way.

Additional Comments

Additional Comments - Everyone has been very helpful and nice and I appreciate it.

We were not happy with the finish out of the home and the cleanup of the grounds around the home when they were done with it.

Areas Of Satisfaction

Areas Of Satisfaction - The initial consultations and their ability to work with me to find a plan that met my needs met/exceeded my expectations.

Very good customer service and attention

We have already walked a person through our house who was interested in building a new home.

Additional Comments

Additional Comments - The design phase was really exciting and fun. We had to make adjustments as we went along, but overall we are pleased with how it all turned out. Our friends have given us many compliments. We are in our happy place. We have a pretty house. Thank you! And also, those house keys are so distinguishable from other house keys. What an idea!

Everything was just so easy. Everyone we worked with was wonderful, nice and answered the 100 questions we had about this whole process.

Communication

Communication - I think this is the best thing I could point out about Tilson. The communication between the Boerne team and especially Kyle Kirk, our builder, was amazing. Kyle would drop everything to answer questions or meet us at the house for whatever reason. That was so much appreciated.

Quality Of Workmanship

Quality Of Workmanship - Everything is BEAUTIFUL, and whatever wasn’t 100% got immediately fixed.

Areas Of Satisfaction

Areas Of Satisfaction - Just the friendliness, and willing to go out of their way to help out. We have never built a house before so we had a million questions and everyone took as much time as we needed to answer everything.

Recognized Excellence

Recognized Excellence - Kyle Kirk and Kimberly Laxton were amazing! Incredibly professional, great commutators and patient with us. 😁

Everyone was extremely helpful but there were alot of communication errors when it came to change orders.

Recognized Excellence

Recognized Excellence - Will Krause was very helpful. Brandon. Tim Felsoci

Even though there were some hiccups at closing, we would still recommend Tilson because the quality of the house is as advertised.

Areas Of Satisfaction

Areas Of Satisfaction - The materials and quality of the home is as what it was advertised on Tilson.

Recognized Excellence

Recognized Excellence - Kim Laxton was very courteous and made us feel comfortable when it came to asking questions.

Everyone from the salesperson to the general contractor was amazing to work with.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met my expectations. If you ever build a home, Tilson Homes is a great company to work with.

Recognized Excellence

Recognized Excellence - I would like to recognize Chuck Johnson for his exceptional service. He was our general contractor. He was amazing.

No comment.

Additional Comments

Additional Comments - The sales rep and project manager were very professional in all of our interactions.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations.

Areas For Improvement

Areas For Improvement - They were quick to address any issues we had.

Recognized Excellence

Recognized Excellence - I'd like to recognize Kimberly Laxton, my sales rep; she was great and kept me informed along the way. Greg Freeman, my builder, was competent, knowledgeable, informative, and kept me informed throughout the stages of the development of the home.

The house is absolutely beautiful and high quality!

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations when they finished the build.

Recognized Excellence

Recognized Excellence - I would like to recognize Garrison.

We had a great experience with Tilson throughout the entire process. However, there was a lengthy pause between the design and construction period.

Communication

Communication - Summer is the best! But generally speaking, all communication was efficient and in a timely manner.

Additional Comments

Additional Comments - We are content with the services provided by Tilson and are in love with our new home!

Quality Of Materials

Quality Of Materials - Great quality on all materials!

Areas Of Satisfaction

Areas Of Satisfaction - We absolutely loved the building process! Everything happened so fast!

Recognized Excellence

Recognized Excellence - Summer!!! She was absolutely amazing!

Additional Comments

Additional Comments - Overall, we had more successful experiences building with Tilson and absolutely love our house! We would build again with Tilson (specifically Summer)if we had to choose and would definitely recommend it to friends and family!

I would like to give my personal thanks to Jana Hill helping me get on the right track. I can't say enough good things of the Tilson Team and Matt Howe with V.I.P Mortgage. I was unable to be there for the build so I would like to thank you for cordially working with my daughter Denise and son-in-law Stan Smith to complete this project with expected cost and time.
Roy and Gisela Redmon

Recognized Excellence

Recognized Excellence - Jana Hill, Colton Edmondson, Mimi Douglas, Matt Howe - V.I.P Mortage

Priscella went above and beyond to help us get the perfect home!

The process was not bad most of our issues were during the build with a few during the design process but the quality of the home is good so far.