There were several times when communication failed. A major one was with the well. We'd already had an agreement with a company to do the work and were on their wait list. Tilson, having already closed on the construction loan, refused to pay the company we wanted to work with so we had to go with the company they had an arrangement with. Had the new company started work on time we would have likely closed in July like expected instead of late September. I can't put that on the well company because Tilson failed to tell the new company that we were moving forward with them for almost three months, which set us back greatly. We had also made changes to the plans with the sales rep that were never done. Our back door, which is a four panel glass wall, was supposed to open all the way in one direction but this one that they installed only opens in the center. We were also told that we were not responsible for providing water to the construction site but had to pay over $2,500 for water and water tank rental. I've actually reached out to Tilson several times about this but never get a call back. Lastly, on the 5th day of living here the septic system backed up into the house. Tilson warranty department sent out an electrician and I watched as he wired the septic system to the house. It had no power running to it so how it passed inspection is beyond me.

I would recommend them a friend because they were definitely a ten.

Not satisfied with the multiple changes that we requested, then ultimately finding out certain changes were not done OR can not be done.

You build a very good home but there is several areas you could improve. #1 Some of the contractors don’t seem to care are respect the property. Especially the concrete and framers. They do good work but lack respect to hat they leave behind. #2 some of your sales process is misleading in what all is covered. I would be more than glad to elaborate more if someone would call me.

The quality of the home is wonderful!

Communication

Communication - Colton has done a great job of contacting us with updates.

Priscella Scheele has been amazing to work with. She has been extremely patient and kind with us and has talked us through the entire process!

Time elapsed between acceptance of final design and start of construction

Areas Of Satisfaction

Areas Of Satisfaction - Once started the construction went fast and smoothly

We've had a wonderful experience with Tilson Homes. The process has been straightforward.

I would highly recommend Zach Jimerson, Kim Laxton, Ty Jimerson and Brad Baker from Tilson. I love the price guarantee because we are cash customers and helps with our budgeting.

Additional Comments

Additional Comments - We like the quality of Tilson Homes, their warranties and price guarantees.

Communication

Communication - Zach gives us great updates! Kim really follows through our changes and requests.

Additional Comments

Additional Comments - Zach Jimerson is our builder and he is doing an awesome job! He keeps my wife and I well informed, he follows through with his promises and he is great to communicate with. He has made our building experience a pleasant journey.

Everyone cares about the quality and satisfaction for the customer.

Quality Of Workmanship

Quality Of Workmanship - All of the fit and finish work appears to have been completed with much attention to detail

Areas Of Satisfaction

Areas Of Satisfaction - Communications with Daniel was exceptional and he kept us posted during the construction process.

Additional Comments

Additional Comments - Tilson Homes was able to work with me when other builders would not. Currently, they are in the process of making our dream home come true.

My only issue was I felt it took too long. I loved the whole experience and if the situation come where I need another home built I would use you all, but when I say it took too long I got pre-approved buy the mortgage company you all recommend, and a whole year went by and I ended up having to do the whole pre-approval rigorous application again which wasn’t the greatest, and we sit here now. No construction is being done just a port a potty and a rock road in almost 2 years. I do know that the end result will pay off though.

Every step of the way has been an awesome experience. From designing our home to the final walkthrough. Everyone who asks us about our home we highly recommend Tilson.

My experience was very easy and hands off. Tilson really handled the whole process really well.

The in house staff was a big help when I had questions and needed help. Wayne was absolutely outstanding. He kept things going.

Listed down below but it’s all because of the service I received from Wayne and Priscella.

Additional Comments

Additional Comments - Still early in the process of the actual build but the sales team has been amazing and the transition to the builder/manager was smooth.

Very pleased with every aspect of building with Tilson!

Communication

Communication - Kim was very communicative and helpful! And still is even now that construction has started! We are very thankful for her!

Areas Of Satisfaction

Areas Of Satisfaction - Tilson employees were incredible! From starting the process and choosing our home to the actual construction, everyone we interacted with were kind, helpful, and efficient!

Will share thoughts/recommendations on e we have completed process with Tilson.

Extremely poor craftsmanship

I have already recommended Tilson to a friend who was already considering having a custom home built on a lot. The "Easy Buy" program is attractive.

Tilson makes a building a beautiful house easy and does it with quality!

Colton, Summer and Laurie were amazing!

Additional Comments

Additional Comments - Colton was awesome!

Professional, knowledgeable, courteous

The experience went well overall as far as being notified by our construction manager, as to what step we were at and what to expect.

Communication

Communication - Both sales representatives Priscella S. and Construction Manager Daniel have been great on communication through email and phone.

Mike Sanchez was so communicative. He was always talking to us and answered all of our questions. He was always present, and they did a great job.