Our journey is not complete yet so this recommendation is for the services provided to this point. The reason it’s not a ten is for the sequence of the design. In our case the site was a bit challenging so finding a floor plan to fit was difficult. I believe that the site visit should have been before signing for the floor plan. With recommendations from that visit the floor plan could fit the property more efficiently.

The overall experience has been amazing. Tilson ensures everything is done correctly and keeps me updated along the way. Our sales associate Tynan has the best communication and keeps us updated along the way.

If we ever build again we are definitely building with Tilson. It was awonderful experience.

Additional Comments

Additional Comments - The process and the people have been outstanding. The quality is exceptional. Elisha and her photos posted to a website along the way are the cherry on top!

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Very friendly and informative about the whole buying and building process.

They are great o work with and stay involved every step of the process. From our design team to financial team construction team especially Kelly Clarissa and Matt.

N/A

It depends on the outcome of our current situation the shelving that I thought I purchased is not what is being installed , they now say it was an upgrade. I distinctly stated that I wanted exactly the same setup that was in the model home pantry, now I find out that that was not the way it was written up.

Tilson , employee made me feel so special . Like family, They had the up most respect for me as a person. I had the opportunity to meet some amazing beautiful spirited people. So kind and caring. I believe that they love there job because they showed what professional looks like , with empathy.

We worked with Michael Brown. He was very knowledgeable and helpful with all of our questions and concerns. A+

Jennifer was great to work with. The easy buy program was great. We enjoyed working with the builder Chris Coffin.

Great communication through the entire process. Kelsey is great to work with, and our build supervisor (Summer Dinsore) is a pleasure to work with.

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Overall we would recommend Tilson but would want people to understand the challenges of building so remotely

People are nice and professional . I feel that some of the people need more big picture thinking when handling questions customers have and forethought for questions they should have if they have not been through this kind of process as this is your business. (Example my back porch is looking at my neighbors instead of the back of my property)

The only thing I am happy about is that Chuck, who was assigned to our home build, was amazing, and the home turned out great. It is the process that I am not happy with. Tilson let our family down badly. We were new to building, and they should have informed us of what was needed for a new build.

Timely responses. Willingness to be patient with buyers. Knowledge of home products.

Very attentive and helpful in our home building journey.

Communication

Communication - Kelsey was great, easy to get ahold of and always willing to talk about the home plans.

Additional Comments

Additional Comments - The staff at Tilson Katy was super friendly and always very accommodating!

Once we made it to the actual building process it’s been pretty smooth. Kyle is a great guy to work with.

467 days from slab pour to closing. If anyone is reading this, RUN!

Additional Comments

Additional Comments - They were professional. We always had a good time whenever we had our meetings. They were always prompt to provide answers when questions were asked.

Time elapsed between acceptance of final design and start of construction

Areas Of Satisfaction

Areas Of Satisfaction - Once started the construction went fast and smoothly

From the design center staff to the lead builder, everyone was very professional. They made sure that we got the home exactly how we wanted it and of fantastic quality.

Xochitl helped seal the deal when we first met