I've been pleased with the process from the beginning
Design was challenging due to not getting the hat we wanted for certain things and not knowing prices for our changes which usually led to a delay or just forgetting to follow up with a price and just not adding. Drafting seemed to always do what they wanted without reviewing our comments. This process seemed long because of our customizations with delayed responses as mentioned above.
Construction was much more smoother and seemed to be very expedited compared to the design process. Zach was our construction manager and has done a great job listing to all of our concerns and corrected a lot of the small things for us. The only gripe I have during construction is finding all the issues we did not get after construction has started on the areas not addressed during design.
The sales and design process went well and the building process has been great so far! The independent inspector we had come out pre-drywall spoke highly of the quality of materials and work.
We have just started construction of the foundation. So the only thing I could comment on would be the salesmanship and customer service. I really don't think you want to know what I think about this.
Additional Comments - This is our second home build with Tilson that should say a lot about their homes.
They could improve with more communication.
N/A
Streamlined process
They were wonderful! I would absolutely recommend!
I love that I am able to have a home built and not have to start paying until after the Home is completed.
great process, very simple and great communication
I highly recommend Tilson Homes. They have been wonderful throughout the process of building my home.
I will recommend Tilson to anyone that inquires, I will advise them to speak with Ty. I enjoyed working with him.
This is the second home we’ve built with Tilson. Everyone is very friendly and knowledgeable.
My big issue is upgrade costs, where your profit margin really soars. We wanted rocker light switches and were quoted something like $1900 for the upgrade. Now I will replace the old style myself for around $350 + time spent. Other upgrade costs I can deal with; that's just the nature of the beast. But this one is almost a deal breaker on ever recommending Tilson to others, although I already did so to my brother who is going with Tilson. What modern home has the old flip switches? None!!! Rocker switches should be standard. Everything else has been terrific, especially your wonderful personnel. This single issue, however, could tilt me to never recommend again. Maybe Tilson should reconsider on this issue.