We really liked working with Mariah. She was helpful and made sure we were happy with our final plans and overall choices.

Everything went very smooth, and the communication was good. It was not good at the beginning, but the general contractors and supervisor figured it out after the first few weeks of getting to know each other.

I am very disappointed in the paint color. I have no notes of the color that Tilson painted the inside of my house. I have a picture of the color that I chose at the design stage. It’s not the same. Just because I didn’t know the name of the color and I signed a piece of paper I am screwed. Also, I did not know that the ceiling would be the same color as the walls and not white. Also, did not know that the paint would be flat ( which is what cheap home builders use) and you are not cheap. I would have picked stain. This is my forever home and it’s not what I wanted regarding paint color. You nickel and dime us for everything else, you would have thought that the upgrade of paint would have come up.

The tile in the second bathroom is wrong. Again not what I chose at the design stage.

Great experience so far from Michael Brown at Tilson in Bryan and Jack Rayson through the construction process.

Straight forward no tricks or surprises

It fit my situation. Other people might like to do it differently

Great model homes to choose from. Overall, pricing is better than other builders. I wish there were more accessories to choose. The light and ceiling packages are limited and not a wide variety of design.

Brandon and Micheal were both very helpful and attentive to our situation and needs.

Based on our experience throughout the construction of our home, we would be very unlikely to recommend Tilson Homes. Our concerns go well beyond an occasional construction issue. The biggest problems have been communication, accountability, and the amount of oversight we have had to provide throughout the build.

We have repeatedly had to inspect our own home, identify construction and quality concerns, document them with photographs, research appropriate construction methods and manufacturer requirements, compare the work against our plans and selections, and then repeatedly follow up to get answers or determine how an issue would be corrected.

We have also experienced repeated difficulty obtaining clear answers from our assigned builder, Daniel. We were told that communication was to go through him, yet there were numerous occasions where our questions are not answered or require repeated follow-up. At one point, I was even told, in his words, “No one at the sales office can help you,” when I was trying to find someone who could answer construction-related questions.

This left us feeling as though we had very limited avenues for obtaining information about our own home. We ultimately had to push for answers and escalate concerns ourselves.

We understand that construction is a process and that issues can occur during a build. Our frustration is that we have had to take such an active role in identifying those issues and making sure they are addressed. We expected Tilson’s construction and quality-control process to identify many of these concerns before they were brought to the homeowner’s attention.

Overall, the experience has required significantly more homeowner involvement, inspection, documentation, and advocacy than we ever expected when purchasing a new construction home.

Alot of unexpected cost has came up

Communication!! Loved our sales rep! She helped us so much and walked us thru all the design changes.

The homeowner did not want to leave a comment.

Jada was wonderful to work with! She made herself available even after normal work hours in order to answer all our questions and work our change orders. Our only issues with Tilson was a surprise additional charge for slab work due to the soils in the area. Also, ours was not the first house Tilson built in this development (although it was the first house the Waco office built). I think Tilson should research the area and reach out to the other offices to see what kind of soils are there. Tilson should also work with the surveyors to determine the hydrology of the build site. Nothing was done for our site and our home was flooded. We would gladly have paid more to have our slab elevated a few inches as our one condition for this build was "no flooding"! Lastly, after the flood, I would have appreciated a pause in construction for a few days in order to determine the next steps. However, when we arrived at the work site two days after the flood, the crews were hammering away like there weren't any issues. I don't think Tilson would have even notified us about the flooding if our neighbors hadn't alerted us first.

They are very easy to work with. We have built multiple houses. They are like a self-curbside service with HEB or Walmart, where you pick out all of your things, and they have it ready for you. You pick everything out, and they give you a price, making it very easy and convenient.

The sales process was extremely difficult. During the build process, there are still things that were messed up as a result of the sales process not being accurate and not reflecting the corresponding final plans. On top of that, the schedule for things actually proceeding is so far behind that it's really difficult to work with when you have to work and move.

Very easy process

Unfortunately, based on our overall experience, I would not recommend Tilson Homes. Building our home was much more frustrating and stressful than it needed to be. The biggest issue was the management of our project and inconsistent communication. We were often told one thing and later something different. There were also multiple instances where changes or corrections resulted in additional costs to us, even when we felt the issue resulted from an error or miscommunication on Tilson's side. We expected better communication, accountability, and customer service throughout such a major investment.

All the guidance and patience from Kelsey