They did a good job!

The sales staff was very easy to work with. They were friendly. I had no issues whatsoever.

I like the quick responses we get to questions.

Communication

Communication - Colton has done a great job of contacting us with updates.

Home is well designed and well constructed.

Extremely poor craftsmanship

I would strongly recommend Tilson Homes because of the easy buy program. Their communication process was very good throughout the whole build.

It was a bit of a lengthy project for time.

Recognized Excellence

Recognized Excellence - I would like to recognize Julie Hersey, our salesperson, for being very friendly and outgoing. Jerry, who did the stakeout, was knowledgeable, kind, and considerate. Thomas Wolcott has done an outstanding job building the home and communicating with us. He was very helpful and wonderful to work with.

Additional Comments

Additional Comments - We love the home, and everything was good. One window had a manufacturing malfunction, but they are replacing that tomorrow. So far everything else is good.

No Comment

Areas Of Satisfaction

Areas Of Satisfaction - Tilson Homes - Bryan met or exceeded my expectations because the quality of the house was great.

Started really slow and frustrating

Areas Of Satisfaction

Areas Of Satisfaction - Jack was great at getting things moving forward most of the time. Pleasant guy to work with. If I built another, id ask for Jack to supervise it.

I have already recommended Tilson to a friend who was already considering having a custom home built on a lot. The "Easy Buy" program is attractive.

The whole process has been great.

Tilson felt like we had family helping us from the very beginning of designing to home completion.

Additional Comments

Additional Comments - So far, it has been a great experience. Lauren has been a great help, and we are now in the first steps of building our home. Every step so far has been excellent. They are always on the spot, answering any questions we have.

Areas Of Satisfaction

Areas Of Satisfaction - How fast the home was built.

Recognized Excellence

Recognized Excellence - Lauren Slafka for the sales and design of the house, And Hunter for the communication in letting us know what to expect and when.

Additional Comments

Additional Comments - We were very comfortable with everyone at Tilson-Waco from the very beginning to closing and getting what we wanted done and in a timely manner. It felt like we were working family!

The team members kept us updated on the progress

Summer and Carlin were always there to answer any questions we had

Communication

Communication - Summer and Carlin were always there for any changes made

Quality Of Workmanship

Quality Of Workmanship - We are very happy with the work they did

Quality Of Materials

Quality Of Materials - Summer was always there to inspect good product was used

Areas Of Satisfaction

Areas Of Satisfaction - We are very happy with all the work done Tilson did

Recognized Excellence

Recognized Excellence - Summer and Carlin were very helpful they see things we did not see while building the home

Communication

Communication - Eric has always quick to respond to messages or emails left. And he goes beyond by giving us a heads up when he will be out of the office. The process has been so transparent and really helped us to feel comfortable. Also, David did a great job going over all the details with us following the color appointment to make certain all our choices we documented.

Additional Comments

Additional Comments - We have just started the construction phase. We have been very happy and comfortable with everything to this point. Eric has been great to work with.

Our sales rep was not knowledgeable. I discovered very early on that if I didn’t ask about something- I was not going to be made aware. It wasn’t until several months into the design process that I found out, from a friend of mine, that board and batten could be constructed out of stucco. We had to go back to drafting with this so we could meet the masonry requirements of our neighborhood. I still didn’t get the house built as I wanted- I ended up with an entire side out of brick because of the lack of knowledge. A sales rep should bring solutions to the customer, not the other way around.

The whole process with Tilson homes from the sales to the schedules, as well as the quality of the construction, is exceptional.

Great workmanship and an exciting experience.

The whole experience building with Tilson Homes was great!

Tilson makes a building a beautiful house easy and does it with quality!

Friendliness, customer focus, and attention to detail

I'm going to say no comment.

Kelsey is easy to work and talk to. Very professional but down to earth. All we have e dealt with so far have been helpful with no issues.

In the office, everything went smoothly and was easy; however, the building process was awful and not as we expected.

The easy buy program made it so much more feasible to keep our current home during the build. Communication during the sales and build process were great. The home is beautiful.