The folks that came out did a fantastic job of replacing the shower. They were professional and cleaned up when completed. We are in the process of resolving the one issue we had. I would highly recommend them for any home improvements.
The crew did an excellent job and the price for the bath to shower conversion was very reasonable. They started the job right on schedule and completed it right on schedule. They were definitely a hard working and skilled crew.
Great company to work with. Friendly, professional, cleaned up, got everything done in a timely manner
They were clean, efficient, and on time. They asked the appropriate questions
Crew efficient and professional and finished product is a great improvement! Would use company again!
Areas Of Satisfaction - I was most satisfied with our salesman, and the construction crew. They were both good, and very nice.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Thompson's Home Improvement, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys