They have done three jobs for us, and we have been pleased with all of them.
I liked the fact that you don’t pay anything until the job is completed.
We saw them at a home show and knew nothing about the Company and did not even do a search as to how good they were with other jobs. We made an appointment with Jeff about a replacement on the Shower that's in our house and after talking with him we made the decision to proceed. We have had a great experience with Thompson's. The quality of our new shower is great. The materials that are used are top notched. When the "workers" came to start the project, they got to work right away. Jorge and Luis were a delight to have in my home. I enjoyed having them work on this project. They are both very professional people and paid close attention to details. We have other projects that need to be done and after this project I would not hire any other Company.
The project was professional and first rate from start to finish
I am extremely pleased by their work and timeliness of getting it done. All company personnel and contractors are friendly, helpful and knowledgeable.
The crew was very polite, clean and fast.I appreciated thier professionalism.
I have already recommended THI to a neighbor who complimented my new siding.
The folks that came out did a fantastic job of replacing the shower. They were professional and cleaned up when completed. We are in the process of resolving the one issue we had. I would highly recommend them for any home improvements.
The crew did an excellent job and the price for the bath to shower conversion was very reasonable. They started the job right on schedule and completed it right on schedule. They were definitely a hard working and skilled crew.
Great company to work with. Friendly, professional, cleaned up, got everything done in a timely manner
They were clean, efficient, and on time. They asked the appropriate questions
Crew efficient and professional and finished product is a great improvement! Would use company again!
Areas Of Satisfaction - I was most satisfied with our salesman, and the construction crew. They were both good, and very nice.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Thompson's Home Improvement, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys