They were an excellent. I couldn't have asked for a better company.
Very professional and efficient.
They worked fast and thoroughly, and got things scheduled the next day. This company was easy to work with and took care of everything for me.
They did a wonderful job. They were very helpful, very professional, and the staff was excellent. I would recommend them to anyone.
The only person who provided service was the representative, Alisa, who answered the phone. I find their customer service to be very poor. They do the opposite of what they tell you will be done. They are not personable and have no understanding. It is all about the money. They do the least amount of work they can for the same price. They never have their paperwork in order. They didn't know which insurance company sent them to my home. Hard to work with. They never show up on time. They were one hour to an hour and a half late without a call. They are never wrong and can be very rude, including supervisors and managers. Always passing the buck and playing the blame game.
They were wonderful to work with. Very professional, on time excellent clean up. Would highly recommend them & would use them again.
I would maybe recommend them.
Quality of work is fair. However, response to client questions is substandard. This company did not establish any level of confidence or integrity.
I think they did an excellent job. I appreciate them and they were very professional.
Work was above expectations
They were great.
The Restoration CleanUp Co. did a great job. They were very polite, quick, and efficient.
They were very good and thorough, they also kept everything very clean and worked very quickly.
In general, the removal process went very badly. The actual removal had miscommunications and other issues.
The company came and cut a wall behind my vanity cabinet and they ruined one side of the panel.
I would say they were very professional very timely and systematic
Effecient, fairly fast, complete.
The company was extremely thorough. This is the second time with the same issue. The first time the other company I used did not do as good as a job as this company did.
They did a great job. I had no problem with them at all. They came right away and helped me out. The correspondence was all good.
They were very courteous.
I would say they were very professional and careful.
They were very efficient, professional, and courteous. They did what they said they would do.
The service was excellent, they were very clean and thorough. I would highly recommend them.
They were very friendly, competent, and took care of things pretty well.
They did a wonderful job working with me and I would recommend them. They were very patient working with me through my tragedy.
Staff were professional & work quickly & efficiently!
The employees were polite, respectful and explained everything that was to take place. Upon each return to check the water damage, they arrived ast the time planned, and again explained where we were I. The process. I would highly recommend this company, and if ever needed again would not hesitate to use them.
They did a good job. I'm having issues with my curtains -- they look like they've shrunk. I'll be in touch with them about this.
The supervisor was good. I would give him a big credit. He's very easy to work with and very reasonable to cooperate. I just want to special mention the lead, the person who took that. I would specially commend on his help. When you face the disaster, he gives you peace of mind. I feel comfortable dealing with this person.
The job took a long time.
The whole crew at The Restoration CleanUp Company were awesome to work with! They were very organized, worked quickly, communicated well the entire job, and did their best to keep our existing fixtures in tact to be reused. I hope to never need them again (flooding) but they were an absolute pleasure to work with, especially during such a stressful time.
They did a thorough job of cleaning up.
Everyone in the company that we dealt with, from the people in the office to the people that worked in our home were courteous, friendly, professional, and they did a great job. We had a very serious mold problem, and we were concerned about our health especially during the pandemic. They came in and did a stellar job.
The company itself was very good. The contractor that did the drywall did not do good work.
They cut my copper pipes and had to hire someone else to fix it.
They were fast, efficient and communicated well.
I am missing stuff. I lost most everything in a fire. When they got involved they kind of took control of everything. They said if I would mark it with blue-tape they would clean it and give it back. One of those things was partially burned but I was hoping they would clean it. In that was my firearm, now it is lost. Also, several vintage tables of my wife's grandmothers are gone. There was a person named Ann who we talked to in the beginning and trusted. I got a call when I didn't get my stuff back and they said she is no longer with the company. I know we had conversations about it. I don't trust them anymore and it is very disheartening.
They were very professional and courteous. They always were on time and listened when I had questions. Most of our furniture was held in a pod on our property and the rest of our items were stored in their facility until we were ready for them to be packed back in. I was very happy about the way things were packed and handled. All in all, this was a very positive experience and I would definitely recommend them to our friends and family.
They were professional and quick. They did a good job.
I thought the cleaning of the clothes was excellent. They could have done a better job returning things to the correct room. The cleaning process was impeccable.
They never finished the job.
They were excellent.
Their work was bad. They put the door knobs on backwards and damaged my wood floor. The paint looked watered down and the texturing they blew on the wall was bad. It looked like it wasn't even painted.
They didn't have very good communication.
The waiting process while dealing with The Restoration CleanUp Company was a little too long.
They did an outstanding job.
Everything was prompt, quick, easy, and they communicated everything well.
I have done asbestos abatement in a previous job, so I knew what they should be doing for me, and they did it all the right way. They were knowledgeable, professional, and courteous. I can't say enough good things about their work. I would recommend them to anyone.
The Restoration CleanUp Company was efficient and professional.
They did a great job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Restoration CleanUp Company - Concord as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys