Everything was prompt, quick, easy, and they communicated everything well.
I have done asbestos abatement in a previous job, so I knew what they should be doing for me, and they did it all the right way. They were knowledgeable, professional, and courteous. I can't say enough good things about their work. I would recommend them to anyone.
The Restoration CleanUp Company was efficient and professional.
They did a great job.
RCC - The Project manager and Mitigation technicians performed on a high level, were courteous, and followed through on each commitment.
They need to do a better job assure the quality of work and completion of tasks throughout the job.
I think the customer service is the strength of this company. I couple things weren’t quite correct initially, or a discovery was made after the fact and Jose and the crew were on it immediately. The forman (Victor) on our job was exceptional! He worked extra until everything was done correctly.
I wouldn't recommend the Restoration CleanUp Company.
They were amazing, prompt and they handled business.
The Restoration CleanUp Company did excellent work.
I appreciated their service from the quality of the clean that they did to the communication and down to respecting my house.
This company squashed all of our groceries in the clean up and ruined our light fixture and dishwasher. We were not happy at all!
Ann the manager and the team were fantastic, professional, respectful and overall more than we could have hoped for.
Great customer service, timely, prompt and thorough.
I appreciate that the installer came at night and worked until it was done. The installer worked late into the evening. He did a wonderful.
Jose was awesome--very knowledgeable, very professional. The first guy who did the floors was awesome too--I want to give him kudos. He was superb. He gave me the works all day. He did such a clean, beautiful job by himself. It was amazing. He was awesome.
They did a great job, were courteous and professional.
Over all we were quite satisfied. They treated our house and all our belongings with respect and sensitivity.
Restoration CleanUp's subcontractor, LRG, was very unprofessional in their scheduling and shockingly poor in their quality of workmanship. Almost every phase of the overall job had to be redone. I had to hire outside of LRG to correct some things that were still not right after the second attempt by LRG.
The workers were all very polite and professional and timely.
Everything was very good and satisfactory.
The crew was very friendly. I trusted the crew.
I am absolutely not satisfied with their workmanship, craftmanship or anything else. They have left pipes under my house dangling and burn marks on my property. I am still waiting for them to complete the project, it has been ongoing for over five months.
Everything went smoothly and we were happy with the quality of service that we received.
I think they did a really good job as far as packing and cleaning up every day they were here. I'm not real satisfied with other parts--because they tore up part of the floor but didn't tear up the rest of the floor or backsplash. The floor will have to be removed because the restoration won't match. It should have been torn up, but it wasn't. Otherwise, they did a good job. They pulled out the backsplash up to where the water damage was, but now I need my backsplash torn up. They packed everything great. They did a great job. I'm not complaining about that, but like my decorator said, they got lazy about tearing up the floor and backsplash. I'm not sure if that's something they'd want to do or not.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Restoration CleanUp Company - Concord as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys