The supervisor was good. I would give him a big credit. He's very easy to work with and very reasonable to cooperate. I just want to special mention the lead, the person who took that. I would specially commend on his help. When you face the disaster, he gives you peace of mind. I feel comfortable dealing with this person.
The job took a long time.
The whole crew at The Restoration CleanUp Company were awesome to work with! They were very organized, worked quickly, communicated well the entire job, and did their best to keep our existing fixtures in tact to be reused. I hope to never need them again (flooding) but they were an absolute pleasure to work with, especially during such a stressful time.
They did a thorough job of cleaning up.
Everyone in the company that we dealt with, from the people in the office to the people that worked in our home were courteous, friendly, professional, and they did a great job. We had a very serious mold problem, and we were concerned about our health especially during the pandemic. They came in and did a stellar job.
The company itself was very good. The contractor that did the drywall did not do good work.
They cut my copper pipes and had to hire someone else to fix it.
They were fast, efficient and communicated well.
I am missing stuff. I lost most everything in a fire. When they got involved they kind of took control of everything. They said if I would mark it with blue-tape they would clean it and give it back. One of those things was partially burned but I was hoping they would clean it. In that was my firearm, now it is lost. Also, several vintage tables of my wife's grandmothers are gone. There was a person named Ann who we talked to in the beginning and trusted. I got a call when I didn't get my stuff back and they said she is no longer with the company. I know we had conversations about it. I don't trust them anymore and it is very disheartening.
They were very professional and courteous. They always were on time and listened when I had questions. Most of our furniture was held in a pod on our property and the rest of our items were stored in their facility until we were ready for them to be packed back in. I was very happy about the way things were packed and handled. All in all, this was a very positive experience and I would definitely recommend them to our friends and family.
They were professional and quick. They did a good job.
I thought the cleaning of the clothes was excellent. They could have done a better job returning things to the correct room. The cleaning process was impeccable.
They never finished the job.
They were excellent.
Their work was bad. They put the door knobs on backwards and damaged my wood floor. The paint looked watered down and the texturing they blew on the wall was bad. It looked like it wasn't even painted.
They didn't have very good communication.
The waiting process while dealing with The Restoration CleanUp Company was a little too long.
They did an outstanding job.
Everything was prompt, quick, easy, and they communicated everything well.
I have done asbestos abatement in a previous job, so I knew what they should be doing for me, and they did it all the right way. They were knowledgeable, professional, and courteous. I can't say enough good things about their work. I would recommend them to anyone.
The Restoration CleanUp Company was efficient and professional.
They did a great job.
RCC - The Project manager and Mitigation technicians performed on a high level, were courteous, and followed through on each commitment.
They need to do a better job assure the quality of work and completion of tasks throughout the job.
I think the customer service is the strength of this company. I couple things weren’t quite correct initially, or a discovery was made after the fact and Jose and the crew were on it immediately. The forman (Victor) on our job was exceptional! He worked extra until everything was done correctly.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Restoration CleanUp Company - Concord as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys