Quality of work is fair. However, response to client questions is substandard. This company did not establish any level of confidence or integrity.
I think they did an excellent job. I appreciate them and they were very professional.
Work was above expectations
They were great.
The Restoration CleanUp Co. did a great job. They were very polite, quick, and efficient.
They were very good and thorough, they also kept everything very clean and worked very quickly.
In general, the removal process went very badly. The actual removal had miscommunications and other issues.
The company came and cut a wall behind my vanity cabinet and they ruined one side of the panel.
I would say they were very professional very timely and systematic
Effecient, fairly fast, complete.
The company was extremely thorough. This is the second time with the same issue. The first time the other company I used did not do as good as a job as this company did.
They did a great job. I had no problem with them at all. They came right away and helped me out. The correspondence was all good.
They were very courteous.
I would say they were very professional and careful.
They were very efficient, professional, and courteous. They did what they said they would do.
The service was excellent, they were very clean and thorough. I would highly recommend them.
They were very friendly, competent, and took care of things pretty well.
They did a wonderful job working with me and I would recommend them. They were very patient working with me through my tragedy.
Staff were professional & work quickly & efficiently!
The employees were polite, respectful and explained everything that was to take place. Upon each return to check the water damage, they arrived ast the time planned, and again explained where we were I. The process. I would highly recommend this company, and if ever needed again would not hesitate to use them.
They did a good job. I'm having issues with my curtains -- they look like they've shrunk. I'll be in touch with them about this.
The supervisor was good. I would give him a big credit. He's very easy to work with and very reasonable to cooperate. I just want to special mention the lead, the person who took that. I would specially commend on his help. When you face the disaster, he gives you peace of mind. I feel comfortable dealing with this person.
The job took a long time.
The whole crew at The Restoration CleanUp Company were awesome to work with! They were very organized, worked quickly, communicated well the entire job, and did their best to keep our existing fixtures in tact to be reused. I hope to never need them again (flooding) but they were an absolute pleasure to work with, especially during such a stressful time.
They did a thorough job of cleaning up.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Restoration CleanUp Company - Concord as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys