I was not fully satisfied with the service.

high quality of work and materials

Calls were not returned and expected better material since I paid over 20000.00

This was the ONLY! way I can take a shower in my house!!!!

The price was too high but I had to have it done.

The sales process was personable, the timing and duration of the installation was as planned and the entire experience was very professional and worry free.

Knocked pictures off my wall accidentally but was able to fix them. But he was by himself.

Some communication stuff

Liked the idea that I received a call back offering a rebate to make the project cheaper. That was the deciding factor to continue with the project.

This project was a nightmare from day one. We had been in touch with the production manager and he stopped responding

The finished product is gorgeous!

Not certain the shower panel walls I received were what was described and sold to me.

We are happy with the products and the installation was good, however from the salesman was in our house we felt pressured to make a decision immediately without having time to think about it.

I would recommend

Overall, I really like the product from the bath authority products. I did have problems that were resolved, but it was put upon me to keep making calls, which was not right.

The job was completed about two months ago; however, it was not completed to my satisfaction. I have had multiple conversations with them about the situation, but they do not seem to be in any kind of a hurry to rectify the situation. An inspector did come out to inspect the situation and agreed that the job was not completed correctly. The inspector called a manager on the phone to explain the situation, and they actually did a video call so the manager could see the concerns. The manager on the phone agreed that the service was not completed correctly. Since that day, another three weeks has gone by, and I can't get a hold of anyone. I call the customer service line, and no one answers. I leave a message, and no one calls me back. Very frustrating and very disappointing. This is not the way you treat a customer.

They offer a quality product - very pleased with the shower conversion.

Our “full bath remodel “ was just done today and we are frustrated, sad, and disappointed with the results. This company blatantly lies about what they offer and swindled us into agreeing to a bathroom that is less functional than it was before. Here are the lies:

1. We were told that they would be taking the walls”down to the studs” and replacing the drywall. We are responsible for finishing the drywall and painting, however they insisted that it was a simple DIY project that could be completed with a basic patch kit from the hardware store. All we need to do was tape over the tiny seams and finish them. What they actually did was cut the drywall half way up and leave a ragged gap that will require a professional to finish. This gap is so large in some places that I’m not sure it will look good after it’s fixed. Also, because we now have unfinished drywall, we can’t even use the shower until it’s finished. Some parts of the drywall have large pieces of metal sticking out, which will end up rusting as it did before, this is one of the reasons that we had the bathroom redone.
2. The salesperson said the remodel would be done in May, it was over 2 months behind schedule. This would not have been a big deal, however no one reached out to us to communicate anything. We actually thought at one point that this whole thing was a scam. They hung up on us multiple times when we called in. When we finally got someone on the phone they just said there is nothing that they can do and that we were unable to cancel (this is when we were pretty sure we had been scammed).
3. We were told by the salesperson that the financing did not begin until the remodel was completed. What he failed to mention was that the interest accrued the whole time that our order was back ordered, so $1000 down the drain because they are a failure of a company that can’t figure out the logistics of supplying their materials. They definitely have a sell first mentality, without prioritizing the customer.
4. Other than the drywall, several things were not completed or simply don’t work. The stopper for the sink is unusable, it doesn’t fit in the space and pulling it up is nearly impossible. There is no toe kick on the vanity, so that’s just left unfinished.

The crazy thing about this is, we lowered our expectations when it came to our materials because this place had such good reviews. There were only 3 choices for flooring (gray, darker gray, or a fake looking oak) and only one choice for a vanity. You would think that by limiting the choices as they do, that everything would work. Well, that’s not the case. This company is a joke. I can’t believe I fell for this 30k+ scam. How they can just lie and say that they offer full bath remodeling and deliver this should be criminal. I intend to tell anyone who will listen to avoid this company.

Couldn’t put a soap holder in very disappointed.

Awesome job. Very professional.

They were neat, professional , friendly and quick. Husband loves the new shower.

No I wouldn't recommend. Unfortunately I initialed and signed for what I truly believed was the style of the items I wanted installed.

Waited approximately 3 months for job to be started. Then they ordered wrong door causing more delay for both bathrooms. Installers were very nice and easy to work with but, they did mess up my walls in both bathrooms

work crew,very professional.

I will never recommend this company to anyone. Bath authority or windows direct!!

The quality

Clean

Professional, efficient, quick

It's been 2 1/2 weeks since our shower has been installed without doors. No one has contacted us on the status of the doors, or what they plan on a reimbursement for the inconvenience.

Excellent service and communication.

Our salesman told us things that were not true. He told us 5-6 weeks before the job was scheduled, it was almost 12. He told us that whatever was broke or damaged when they removed the old bath would be replaced and they expected that, that wasn't true. We still can't use the sink! They didn't send the right color shower curtain rod, so it's different than everything else! They didn't send the right piece for the flooring by the door. The installer was great and is trying to make it right but not much he can do.

A bit costly

The time between meeting with the salesman and installation could have had more updates. It was often hard to get a hold of the office because no one answered the phone.

I would recommend Bath Authority because I am satisfied with the quality of work that was done on my bathroom project,

Should any neighbors or friends ask about what company we used, I would certainly give them information about The Bath Authority.

The installation was not completed. The installers were late both first two days. The last day,the installer left a project for my husband to do that he should have done on both sides of the tub.

First of all my walk-in shower that was to be a one or two day job is now in the 3 month and still not finished. It was started April 14 and now June 2 they came back and will have to come back again for trim work, still not finished. They had poor communication the whole time and started by the salesman not telling them I wanted to keep my showerhead, it was thrown away. I was so upset they said they would replace it even with a better one. That never happened, no showerhead! I ordered a recessed storage space that could not be done, so corner shelves were offered to replace and I wanted three. They only gave me two and said they only come in sets of two. They failed to see a light switch that was in the way of the sliding doors (that's what cause the first delay). They then charged me $150 to move the switch on top of $18,500.00 initial charge. I had to call them to find out anything, they never called me about anything until I complained to the main office. Tyron then called about 3 or 4 time one day and one day only. He has never called me again about anything even to tell me when they were coming back out to finish. I had to call to find out the June 2 1st come back and I'll bet I never get a call to let me know when the trim will be finished. Tyron will not answer my calls, it goes right to the main office recorder. This company has not offered to compensate me for anything, not the showerhead that was thrown away. I even asked if the they would install a shower seat that I bought and he charged me $175 and he usually charges $300! He didn't tell me he was charging me until after it was installed. NO I would never recommend this company to anyone!

I have pending issues with the shelving I ordered and shower barn doors are not even & water is getting on my floor. I have called 3 times and spoke with 3 different people and I have not received any resolution.

I liked the quality. I wish I could have scheduled the installation out 2 weeks.

From the minute the work crew, Nick and Rick, arrived they worked hard and were efficient and friendly. Their workmanship was excellent. The materials used were high quality. Outstanding

The work they did turned out great, they did clean up after the job was done.

If we had someone to recommend you to, we certainly would.

Although we agreed with the price up front, a new shower, toilet, sink, and floor at 20k is quite a bit more than originally anticipated. Going forward, we will always receive multiple quotes.

They didn't keep in touch with me like they promised.

While our salesman was very kind, the sales meeting felt very high pressure. We really just wanted a quote like we had received from another local bath company, but ended up just agreeing to the project as I was eager to just have it done. The biggest headaches have been with the installation crew that had several mishaps and very sloppy work. The sloppiness has not been resolved.

Quality of materials and installation The aesthetics. The functionality of the shower head, The water flow and pressure. The quality crystal clear glass.

Missing hardware for vanity and medicine cabinets. Missing trim to complete shower. Both medicine cabinets came in damaged. One of faucets was not what I ordered.Installers were very unprofessional. Flooded basement twice. Damaged bathroom ceiling. Was here 3 full days and nothing is complete. 2nd bathroom not even started. Noticed on Sunday my hot water line is leaking.

They were in time, installed everything nicely, cleaned up afterwards. Nick and Hector were very friendly. Shower looks and functions great.

Lower price

Was told it would be a 1 day install. Still wasn’t finished the second day and was told that someone would be back the next day to finish. No one called or showed up or called on the third day so I called and complained. Said that they would call back but never did. It’s been 5 days since this was started. Don’t know what will happen tomorrow. Have to wait and see. Very unhappy costumer!!!!!!!!!!!